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A person sits cross-legged on a yoga mat beside a pool, looking at a smartphone. Theyre wearing a black top and floral leggings. A water bottle, flip-flops, and another mat are nearby, with a building and plants in the background.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews
Healthcare Apps: 2021 Engagement Benchmarks
  • 5 min
Person wearing a hoodie and mask sits in an empty airport terminal, looking at their phone. Empty chairs have signs indicating social distancing guidelines. Large windows show a blurred airport runway in the background.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, NPS & CSAT, Ratings & Reviews
2021 Engagement Benchmarks for Travel Apps
  • 6 min
Advertisement for a webinar titled The State of Mobile Consumer Engagement 2021 with Christy Culp, Chief Customer Officer at Apptentive. Includes a Watch Now button and a picture of Christy Culp with a blue background and chat bubble design.
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing
Watch: The State of Mobile Consumer Engagement 2021 Webinar
Image of a graphic titled 2021 Mobile App Engagement Benchmark Report from Apptentive. It mentions data from one billion app installs, covering 10 app categories and 20 subcategories. The background features geometric blue and teal patterns.
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews
2021 Mobile App Engagement Benchmark Report
  • 4 min
A person wearing a patterned face mask and a dark jacket sits in an airport terminal, looking at their phone. A suitcase with a blue stripe is beside them. Signs and a bright ceiling are visible in the background.
  • Alchemer Mobile, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Product Management
Key Mobile Strategies for Travel Apps During the Reopening Process
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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap
What is the Voice of the Customer (VOC)?
A woman wearing a black cap, blue face mask, and light pink coat is looking at her smartphone against a pink background. Her hair is light brown and she has a blue scarf around her neck.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Mobile Marketing
15 of the Best Customer Trust Quotes
  • 4 min
A doctor in a white coat and blue stethoscope is using a smartphone. The focus is on the hands holding the phone. The doctors face is not visible, emphasizing the use of technology in a medical setting.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Product Management, Ratings & Reviews
Best Practices for Healthcare App Development and Telemedicine Apps
  • 4 min
A man wearing a gray hoodie, black mask, and black pants sits on a curved wooden bench while looking at a smartphone. A black bag is next to them, and the ground is paved with large gray tiles.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Mobile Marketing
Customer Emotion is the Heart of a Successful Post-pandemic Digital Transformation Plan
Text on a dark blue background reading How to create a mobile customer journey map. White lines with dots connect across the image.
  • Alchemer Mobile, Customer Experience, Product Management
How to Create a Mobile Customer Journey Map
Young person with short hair relaxes on a couch, smiling while looking at a smartphone. Theyre wearing a long-sleeved, peach-colored top. Blinds partially cover the window behind them, and a green plant adds to the cozy setting.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
Visualizing COVID-19’s Impact on Daily App Usage (DAU)
Bar graph titled Average Interaction Rate showing rates from 2016 to 2019. 2016: ~11%, 2017: ~23%, 2018: ~23%, 2019: ~23%. Each year after 2016 shows steady interaction rates around 23%.
  • Alchemer Mobile, Customer Experience, Mobile Marketing, Product Management
Average Interaction and Response Rates for In-app Mobile Communication
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