Customer Experience

A person sits cross-legged on a yoga mat beside a pool, looking at a smartphone. Theyre wearing a black top and floral leggings. A water bottle, flip-flops, and another mat are nearby, with a building and plants in the background.
Person wearing a hoodie and mask sits in an empty airport terminal, looking at their phone. Empty chairs have signs indicating social distancing guidelines. Large windows show a blurred airport runway in the background.
Advertisement for a webinar titled The State of Mobile Consumer Engagement 2021 with Christy Culp, Chief Customer Officer at Apptentive. Includes a Watch Now button and a picture of Christy Culp with a blue background and chat bubble design.
Image of a graphic titled 2021 Mobile App Engagement Benchmark Report from Apptentive. It mentions data from one billion app installs, covering 10 app categories and 20 subcategories. The background features geometric blue and teal patterns.
A person wearing a patterned face mask and a dark jacket sits in an airport terminal, looking at their phone. A suitcase with a blue stripe is beside them. Signs and a bright ceiling are visible in the background.
Person lounging on a bed, wearing a white long-sleeve shirt, and holding a smartphone. They are smiling and appear relaxed. The bed has white linens, creating a clean and serene atmosphere.
A woman wearing a black cap, blue face mask, and light pink coat is looking at her smartphone against a pink background. Her hair is light brown and she has a blue scarf around her neck.
A doctor in a white coat and blue stethoscope is using a smartphone. The focus is on the hands holding the phone. The doctors face is not visible, emphasizing the use of technology in a medical setting.
A man wearing a gray hoodie, black mask, and black pants sits on a curved wooden bench while looking at a smartphone. A black bag is next to them, and the ground is paved with large gray tiles.
Text on a dark blue background reading How to create a mobile customer journey map. White lines with dots connect across the image.
Young person with short hair relaxes on a couch, smiling while looking at a smartphone. Theyre wearing a long-sleeved, peach-colored top. Blinds partially cover the window behind them, and a green plant adds to the cozy setting.
Bar graph titled Average Interaction Rate showing rates from 2016 to 2019. 2016: ~11%, 2017: ~23%, 2018: ~23%, 2019: ~23%. Each year after 2016 shows steady interaction rates around 23%.
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.

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