Give every customer a voice.
Make every voice matter.
Alchemer provides the ideal solution for market researchers and CX professionals who:
- Have outgrown SurveyMonkey
- Don’t want the expense and headaches of Qualtrics
From survey software to customer feedback management, Alchemer helps organizations of all sizes understand and transform their engagement with markets, customers, and employees.
Become customer centric with Alchemer VoC and CX Automation
Today, every organization collects customer feedback— but very few act on it. Alchemer takes the voice of the customer out of dashboards and puts it into the hands of your people. So they can build the customer ecosystem. So they can engage at the front lines. So they can workflow, integrate and report.
The root and backbone of any survey software is allowing you to collect customer data (survey). Nobody has the expertise within this foundational function like we do at Alchemer. But only Alchemer allows you to do it your way. Within the systems you already use. From the simple to the ambitious. With flexibility and security.
We allow you to workflow what you collect. Around your entire enterprise. Workflow based on logic, based on integration, based on whatever your needs. And while there are standalone workflow products on the market, we collect and workflow feedback to make sure your customers are at the center of your business. With Alchemer, their voices flow between departments and systems to make sure everyone hears the same voice and responds to it according to their relationship with it.
We help you to identify, access and manage your audience. And we integrate lots of ways to let you do this. We partner with panel providers like Cint and Lucid. But we also allow you to connect with Salesforce to grab a customer list or into Hubspot to grab a prospect list. We allow you to access. And manage. And communicate.
We have lots of different ways of communicating with your audiences. We provide email tools, SMS text tools, video and audio tools. So you can communicate back and forth – and interactively – with either the people providing the feedback, or with those who are analyzing it.
We believe the most powerful way to analyze your customer is in combination with other organization data. To put it another way, we’re not here to create one more analytic silo. We think it’s better to combine and leverage the Business Intelligence applications, sales software, analytics tools and dashboards that your company already loves and uses – in a seamless way.
“It’s marvelous! There’s way more under the covers than just surveys – business processes can be built by people who are not developers.”
We help companies transform into customer-centric organizations.
This is more than just customer listening or measuring the voice of the customer, it’s customer engagement that drives identification, acquisition, and retention of more customers. This is acting on feedback.
Customer identification. We help marketing and market research see through all the noise to know which customers to really go after, which products really will hit the mark, and which moves will really succeed. By discerning what really matters most to customers.
Customer acquisition. You found them, now you have to convince them to join you. This is where we help sales and sales operations build customer engagement with deep understanding. By discovering. Authentically and powerfully. To drive more and bigger deals.
Customer Success. We think every customer ought to be one of your best customers. So we help customer success and customer experience connect and respond. That way you can keep more of your customers by making each one of them feel heard and seen.