GOVERNMENT

Build resilient, engaged communities

Overview

Turn community feedback into community progress

Collect, understand, and act on community-wide feedback with flexible, scalable survey software

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Launch projects in hours, not weeks

Get started quickly and easily—without painful implementation.

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Meet your community where they are

Connect with email and SMS, plus QR codes, in-app, web, and more

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Give everyone just the right experience

Engage your community with personalized feedback collection

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Uncover insights and take action

Identify trends and discover what matters most to your community

Build a community that puts public interest first

With Alchemer, you can effortlessly collect and act on resident feedback at every touchpoint, and understand exactly who you represent.

    • Improve quality of life for your residents
      Understand access to and satisfaction with healthcare, housing, transportation and more, and make policy decisions with real-time data.
    • Put resources towards the right initiatives
      With real-time feedback from all your residents, you can make sure you’re allocating time and money where they’ll make the biggest impact.
    • Build an engaged, satisfied workforce
      Collect feedback across the entire employee lifecycle to improve performance and satisfaction, and reduce attrition.

FLEXIBLE SURVEY & RESEARCH TOOLS

Collect community feedback with powerful, precise surveys

Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts. 

    • Get better data with 40+ question types
      Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more.
    • Personalize your surveys for any audience
      Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic.
    • Reach your community wherever they are
      Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.
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DIGITAL EXPERIENCE MANAGEMENT

Engage with your digital community across every channel

Effortlessly gather feedback on websites and apps, and ensure you give everyone the digital tools and experiences that make the most impact.

    • Modernize your services, and deliver the digital transformation your community deserves
    • Improve web and app experience for your entire community
    • Prioritize the digital improvements that will make the biggest difference

INTUITIVE INSIGHTS & REPORTING

Make more informed decisions
with unmatched ease

    • Gather quick insights with out-of-the-box reporting

    • Easily schedule reports and share real-time data with stakeholders

    • Export data directly to XLS or your existing systems for deeper analysis

    • Quickly filter, segment, and create powerful reports faster than ever before
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SECURITY & COMPLIANCE

Enterprise-level data security and compliance

    • End-to-end data encryption
    • Data residency and isolation
    • Identity access and management
    • Distributed cloud architecture
    • Data retention
    • Open REST API
    • Proactive account protection
    • Proactive anti-phishing
    • HIPAA & FERPA

RESEARCH SOLUTIONS

Spend more time on what matters with on-demand expert guidance

From survey design to panel services, project management, data analysis and more, Alchemer’s in-house Research Solutions team gives you access to decades of experience at the exact level of support you need, so you can focus on meeting your goals.

CUSTOMER SUCCESS AND SUPPORT

Make a difference faster, with fewer headaches

Get up and running, fast

Included onboarding and best-in-class ease of use let you kick off projects faster, with fewer frustrations

Support that's there for you

Award-winning customer support and success teams make your ongoing a success a priority

Enable every team to succeed

Robust on-demand education and documentation keeps you moving

Request a Demo

For State and Local Government
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