Improve government operations and community engagement

From public service delivery to community outreach, Alchemer equips government organizations with the powerful tools they need to streamline operations and improve community and employee engagement.

Screenshot of Alchemer Digital Platform showing Insights Overview showing how you can filter view by all sentiment, reviews, surveys and messages. The data shown is Volume and average feedback / day as well as average rating and the responses.
View on desktop of Alchemer Collect (Survey) Platform. Showing A List of surveys created by title, whether it is active, new or not active, number of responses, average responses per day and completion rate percentage

Turn citizen and government employee feedback into community progress

Launch projects in hours, not weeks

Launch projects in hours, not weeks

Get started quickly and easily—without painful implementation

Meet your community where they are

Meet your community where they are

Connect with email and SMS, plus QR codes, in-app, web, and more

Give everyone just the right experience

Give everyone just the right experience

Engage your community with personalized feedback collection

Uncover insights and take action

Uncover insights and take action

Identify trends and discover what matters most to your community
JUST A FEW Organizations WHO RELY ON ALCHEMER TO TURN CUSTOMER FEEDBACK INTO BUSINESS IMPACT

Solutions for state and local government

Government Employee Experience

Support and retain government employees

Alchemer is built to facilitate feedback collection and enhance communication across the entire employee lifecycle. From automated onboarding surveys and regular pulse check-ins to engagement and exit surveys, Alchemer simplifies feedback processes, allowing government organizations to prioritize employee satisfaction and productivity.

  • Build an engaged, satisfied workforce
    • Collect feedback across the entire employee lifecycle to improve performance, satisfaction, while reducing attrition.
  • Support diversity, equity, and inclusion
    • Collect government employee feedback to understand and address the unique needs of a diverse workforce. Address these needs to promote equity and inclusivity across all levels.
  • Promote accountability and transparency
    • Foster a culture of accountability by encouraging open feedback loops and transparent communication channels, reinforcing trust and integrity within government teams.
A professional woman sitting on a couch, appearing calm and thoughtful looking at a laptop screen.

Community Experience

Engage with your communities and improve public-service delivery

With Alchemer, you can effortlessly collect feedback from your constituents at every touchpoint. This enables you to better understand and act on community needs.

  • Put resources toward the right initiatives
    • Gather real-time community feedback from all your residents, to ensure effective allocation of time and budget. This helps you focus more resources where they will make the biggest impact.
  • Improve quality of life for your residents
    • Understand access to and satisfaction with healthcare, housing, transportation and more, and implement policies with real-time data.
  • Support inclusive service design
    • Gather targeted feedback to understand and address the unique needs and challenges for everyone in the community, promoting inclusivity and accessibility in public services.
Photo of the torsos of people sitting in a row. Each person has a notebook in their lap, the person closest is scrolling on their phone with a pen in their hand. It looks like they are listening to a speaker
60% of citizens say their feedback should be considered in government decisions
collect
connect
FLEXIBLE SURVEY & RESEARCH TOOLS

Collect community feedback with powerful, precise surveys

Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts. 

  • Get better data with 40+ question types
    Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more.
  • Personalize your surveys for any audience
    Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic.
  • Reach your community wherever they are
    Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.
DIGITAL EXPERIENCE MANAGEMENT

Engage with your digital community across every channel

Effortlessly gather feedback on websites and apps, and ensure you give everyone the digital tools and experiences that make the most impact.

  • Modernize your services, and deliver the digital transformation your community deserves
  • Improve web and app experience for your entire community
  • Prioritize the digital improvements that will make the biggest difference
FLEXIBLE SURVEY & RESEARCH TOOLS

Collect community feedback with powerful, precise surveys

Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts. 

  • Get better data with 40+ question types
    Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more.
  • Personalize your surveys for any audience
    Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic.
  • Reach your community wherever they are
    Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.
DIGITAL EXPERIENCE MANAGEMENT

Engage with your digital community across every channel

Effortlessly gather feedback on websites and apps, and ensure you give everyone the digital tools and experiences that make the most impact.

  • Modernize your services, and deliver the digital transformation your community deserves
  • Improve web and app experience for your entire community
  • Prioritize the digital improvements that will make the biggest difference

Resources for state and local government

Security and Compliance

Relax knowing your security and compliance needs are covered

With Alchemer, you can optimize how and where you engage with your customers, ensuring that interactions result in insights that drive your business forward.

  • End-to-end data encryption
  • Data residency and isolation
  • Identity access and management
  • Distributed cloud architecture
  • Data retention
  • Proactive account protection
  • Proactive anti-phishing
  • HIPAA & FERPA compliant
Security Certificate Badges in Green and white including: GDPR Compliant, HIPAA Compliant, ISO 27001 Compliant, CCPA Compliant, AICPA SOC 2 Type 2, FERPA Compliant
Alchemer delivers
great CX results
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For State and Local Government
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