Food and Beverage

Optimize Operations and Improve Customer Engagement

In the competitive food and beverage space, staying ahead requires more than just quality products and exceptional service—it demands actionable feedback and data-driven insights. Alchemer is here to help you collect the feedback necessary to drive your business forward.

Overview

Turn customer feedback into business impact

Collect, understand, and act on customer, employee, and vendor feedback with flexible, scalable survey software.

Launch projects in hours, not weeks

Get started quickly and easily—without painful implementation

Meet your customers where they are

Connect with email and SMS, plus QR codes, in-app, web, and more

Engage your customers and employees with personalized feedback collection

Engage your community with personalized feedback collection

Uncover key trends and what matters most to your customers

Identify trends and discover what matters most to your community

Dozens of companies across the food and beverage industry trust Alchemer to help them streamline operations and create stronger connections with customers and employees.

Employee and Vendor Experience

Understand, support, and retain your employees and vendors

Alchemer is designed to streamline feedback collection and enhance employee and vendor communications across the entire length of those relationships. From automated onboarding surveys for new employees to regular pulse check-ins with vendors, Alchemer simplifies the feedback process, enabling organizations to build stronger and more productive relationships with workers or vendors.

Create an engaged, satisfied workforce
- Gather feedback from employees at all levels to understand their needs and concerns, fostering a culture of engagement that boosts morale and reduces turnover.
Promote accountability and transparency
- Establish open communication channels that encourage honest feedback and create a culture of trust and safety, enabling both employees and vendors to feel valued and heard.
Streamline vendor operations and communications
- Implement regular check-ins and feedback surveys to improve service delivery and ensure that expectations are being met, leading to more efficient operations and stronger partnerships.

Customer Experience

Connect with customers and elevate your food or beverage offerings

Alchemer helps optimize customer engagement and elevate product experiences across the entire food and beverage industry. From real-time surveys that capture customer preferences to ongoing feedback loops that inform product development for large food producers, Alchemer empowers businesses of all sizes.

Prioritize the right products your customers want
- Gather real-time feedback from customers to ensure your prioritizing the right products. Easily integrate feedback insights into menu planning, marketing strategies, and R&D processes.
Create standout digital experiences
- Deliver a hassle-free digital experience that keeps customers engaged and satisfied with every order. Use customer insights to improve UI/UX or mobile ordering, while adding personalization to your digital platforms.
Foster continuous improvements
- By staying attuned to your customers’ evolving tastes and preferences, you can adapt your offerings and services and maintain a competitive edge in the food and beverage space.

FLEXIBLE SURVEY & RESEARCH TOOLS

Collect community feedback with powerful, precise surveys

Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts.

Get better data with 40+ question types
Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more.
Personalize your surveys for any audience
Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic.
Reach your community wherever they are
Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.

DIGITAL EXPERIENCE MANAGEMENT

Engage with your digital customers across every channel

Effortlessly gather feedback on websites and apps, and ensure you give everyone the digital tools and experiences that make the most impact.

Modernize your services, and deliver the digital transformation your customers deserve
Improve web and app experience for all of your customers
Prioritize the digital improvements that will make the biggest difference

Alchemer Pulse

Turn noisy open text feedback into signals you can act on

Alchemer Pulse is purpose-built AI that gets you to the heart of what your customers really think and feel and transforms deep customer insight into business impact:

Understand audience sentiment, see how it influences key metrics, and slice your data any way you want.
Give everyone—from department heads to front-line managers—the data they need to make an impact.
Instantly break down customer journeys, identify trends, and more—and show everyone where to act.

Customer Story

See how Dunkin’ uses Alchemer to increase customer engagement and make faster, more impactful product decisions.

By leveraging Alchemer to gather and analyze customer feedback, Dunkin’ increased engagement and retention, made quicker product decisions, and solidified their reputation as a customer-centric brand dedicated to improving experiences for both customers and franchise owners.

SECURITY & COMPLIANCE

Relax knowing your security and compliance needs are covered

Alchemer keeps your data safe and secure, and helps you easily monitor and manage data access across your business.

- End-to-end data encryption
- Data residency and isolation
- Identity access and management
- Distributed cloud architecture

- Data retention
- Proactive account protection
- Proactive anti-phishing
- HIPAA & FERPA

Ready to do more with feedback? We’re here to help.