Optimize Operations and Improve Customer Engagement
In the competitive food and beverage space, staying ahead requires more than just quality products and exceptional service—it demands actionable feedback and data-driven insights.
Turn customer feedback into business impact
Launch projects in hours, not weeks
Launch projects in hours, not weeks
Meet your customers where they are at
Meet your customers where they are at
Engage customers with personalized feedback collection
Engage customers with personalized feedback collection
Uncover key trends and what matters most to your customers
Uncover key trends and what matters most to your customers
Solutions for food and beverage teams
- Choose an experience below
Customer Experience
Connect with customers and elevate your food or beverage offerings
Alchemer helps optimize customer engagement and elevate product experiences across the entire food and beverage industry. From real-time surveys that capture customer preferences to ongoing feedback loops that inform product development for large food producers, Alchemer empowers businesses of all sizes.
- Prioritize the right products your customers want
Gather real-time feedback from customers to ensure your prioritizing the right products. Easily integrate feedback insights into menu planning, marketing strategies, and R&D processes. - Create standout digital experiences
Deliver a hassle-free digital experience that keeps customers engaged and satisfied with every order. Use customer insights to improve UI/UX, mobile ordering, and mobile loyalty programs, while adding personalization. - Foster continuous improvements
By staying attuned to your customers’ evolving tastes and preferences, you can adapt your offerings and services and maintain a competitive edge in the food and beverage space.
Employee and Vendor Experience
Understand, support, and retain your employees and vendors
Alchemer is designed to streamline feedback collection and enhance employee and vendor communications across the entire length of those relationships. From automated onboarding surveys for new employees to regular pulse check-ins with vendors, Alchemer simplifies the feedback process, enabling organizations to build stronger and more productive relationships with workers or vendors.
- Create an engaged, satisfied workforce
Gather feedback from employees at all levels to understand their needs and concerns, fostering a culture of engagement that boosts morale and reduces turnover. - Promote accountability and transparency
Establish open communication channels that encourage honest feedback and create a culture of trust and safety, enabling both employees and vendors to feel valued and heard. - Streamline vendor operations and communications
Implement regular check-ins and feedback surveys to improve service delivery and ensure that expectations are being met, leading to more efficient operations and stronger partnerships.
Brand and Market Experience
Stay competitive with data-driven market insights
Understand how customers perceive your brand, products, and experiences across markets. Food and beverage organizations use these insights to guide marketing strategy, refine product offerings, and stay ahead of changing consumer preferences.
Brand awareness and perception tracking
Measure how customers recognize and perceive your brand, menu items, and product offerings over time.Competitive benchmarking and regional sentiment analysis
Compare brand performance against competitors and understand how customer sentiment varies by region, location, or audience segment.Research to inform pricing, positioning, and go-to-market strategy
Gather insights to guide menu innovation, product launches, pricing decisions, and marketing campaigns.
Flexible Survey & Research Tools
Collect customer feedback with powerful, precise surveys
Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts.
- Get better data with 40+ question types
Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more. - Personalize your surveys for any audience
Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic. - Reach your community wherever they are
Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.
Digital Experience Management
Engage with your digital customers across every channel
Effortlessly gather feedback on websites and apps, and ensure you give everyone the digital tools and experiences that make the most impact.
- Modernize your services, and deliver the digital transformation your customers deserve
- Improve web and app experience for all of your customers
- Prioritize the digital improvements that will make the biggest difference
- Grow your loyalty programs on mobile and retain existing loyalty members with targeted communications and offers
Alchemer Pulse
Turn noisy open text feedback into signals you can act on
Alchemer Pulse is purpose-built AI that gets you to the heart of what your customers really think and feel and transforms deep customer insight into business impact:
- Understand audience sentiment, see how it influences key metrics, and slice your data any way you want.
- Give everyone—from department heads to front-line managers—the data they need to make an impact.
- Instantly break down customer journeys, identify trends, and more—and show everyone where to act.
Integrations and automation
Connect feedback to the operational systems your business already relies on.
Food and beverage organizations operate across multiple systems—from POS platforms and loyalty tools to delivery apps and CRM systems. Alchemer integrates feedback with the platforms teams already use so insights can immediately inform operations, marketing, and product decisions.
Connect feedback to operational systems
Integrate survey responses with POS systems, reservation tools, loyalty platforms, CRM systems, and analytics tools to provide a complete view of the customer experience.Trigger surveys after key dining or purchase moments
Automatically send surveys after dine-in visits, online orders, delivery interactions, loyalty activities, or customer support experiences.Close the loop on customer issues quickly
Route feedback to restaurant managers, operations leaders, or support teams so concerns can be addressed quickly.
Reputation Management
Protect and strengthen your automotive reputation
Monitor and manage your brand presence across review platforms and local listings to influence buying decisions.
- Monitor reviews across platforms
Track ratings, reviews, and sentiment across dealerships and locations. - Respond quickly and effectively
Engage with customer feedback in real time to improve trust and visibility. - Turn reputation insights into growth
Identify recurring service and sales themes to improve operations and drive loyalty.
Resources for Food and Beverage Brands
The Dunkin'-Alchemer Mobile Success Story
With Alchemer Mobile (formerly Apptentive), the Dunkin’ team is able to quickly create meaningful product changes, deploy important communication to customers, and consistently keep a pulse on…
Read the story
Security and Compliance
Relax knowing your security and compliance needs are covered
With Alchemer, you can optimize how and where you engage with your customers, ensuring that interactions result in insights that drive your business forward.
- End-to-end data encryption
- Data residency and isolation
- Identity access and management
- Distributed cloud architecture
- Data retention
- Proactive account protection
- Proactive anti-phishing
- Compliant to HIPAA & FERPA
great CX results
Already an Alchemer customer? Head here for Customer Account Questions or Support
Restaurants, hospitality groups, and food brands use Alchemer to collect feedback after dining experiences, online orders, delivery interactions, and customer support conversations. These insights help teams identify service gaps, improve product offerings, and deliver better customer experiences.
Many teams can launch surveys within hours using templates and no-code tools. Restaurants and brands can begin collecting feedback immediately after key customer interactions and review results in real time.
Alchemer supports multiple distribution methods including email, SMS, QR codes on receipts or tables, mobile apps, websites, and digital ordering platforms. This allows organizations to capture feedback wherever customers interact with their brand.
Yes. Many organizations integrate feedback with POS platforms, CRM tools, loyalty systems, analytics tools, and operational dashboards so teams can combine customer experience data with operational data.
Yes. Alchemer’s reputation and listings managingment features allow brands to track feedback by location, region, franchise group, or concept. This helps operations leaders benchmark performance and quickly identify areas for improvement.