Optimize Operations and Improve Customer Engagement

In the competitive food and beverage space, staying ahead requires more than just quality products and exceptional service—it demands actionable feedback and data-driven insights.

Turn customer feedback into business impact

Launch projects in hours, not weeks

Get started quickly and easily—without painful implementation

Meet your customers where they are

Connect with email and SMS, plus QR codes, in-app, web, and more

Engage customers with personalized feedback collection

Engage your community with personalized feedback collection

Uncover key trends and what matters most to your customers

Identify trends and discover what matters most to your community

JUST A FEW Brands WHO RELY ON ALCHEMER TO TURN CUSTOMER FEEDBACK INTO BUSINESS results

Solutions for food and beverage teams

CUSTOMER EXPERIENCE

Connect with customers and elevate your food or beverage offerings

Alchemer helps optimize customer engagement and elevate product experiences across the entire food and beverage industry. From real-time surveys that capture customer preferences to ongoing feedback loops that inform product development for large food producers, Alchemer empowers businesses of all sizes.

Prioritize the right products your customers want
- Gather real-time feedback from customers to ensure your prioritizing the right products. Easily integrate feedback insights into menu planning, marketing strategies, and R&D processes.
Create standout digital experiences
- Deliver a hassle-free digital experience that keeps customers engaged and satisfied with every order. Use customer insights to improve UI/UX, mobile ordering, and mobile loyalty programs, while adding personalization to your digital channels.
Foster continuous improvements
- By staying attuned to your customers’ evolving tastes and preferences, you can adapt your offerings and services and maintain a competitive edge in the food and beverage space.

Employee and Vendor Experience

Understand, support, and retain your employees and vendors

Alchemer is designed to streamline feedback collection and enhance employee and vendor communications across the entire length of those relationships. From automated onboarding surveys for new employees to regular pulse check-ins with vendors, Alchemer simplifies the feedback process, enabling organizations to build stronger and more productive relationships with workers or vendors.

Create an engaged, satisfied workforce
- Gather feedback from employees at all levels to understand their needs and concerns, fostering a culture of engagement that boosts morale and reduces turnover.
Promote accountability and transparency
- Establish open communication channels that encourage honest feedback and create a culture of trust and safety, enabling both employees and vendors to feel valued and heard.
Streamline vendor operations and communications
- Implement regular check-ins and feedback surveys to improve service delivery and ensure that expectations are being met, leading to more efficient operations and stronger partnerships.

60% of consumers say customer service quality heavily impacts their food and beverage purchases

collect

connect

clarity

FLEXIBLE SURVEY & RESEARCH TOOLS

Collect customer feedback with powerful, precise surveys

Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts.

Get better data with 40+ question types
Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more.
Personalize your surveys for any audience
Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic.
Reach your community wherever they are
Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.

Survey

DIGITAL EXPERIENCE MANAGEMENT

Engage with your digital customers across every channel

Effortlessly gather feedback on websites and apps, and ensure you give everyone the digital tools and experiences that make the most impact.

Modernize your services, and deliver the digital transformation your customers deserve
Improve web and app experience for all of your customers
Prioritize the digital improvements that will make the biggest difference
Grow your loyalty programs on mobile and retain existing loyalty members with targeted communications and offers

Digital

Alchemer Pulse

Turn noisy open text feedback into signals you can act on

Alchemer Pulse is purpose-built AI that gets you to the heart of what your customers really think and feel and transforms deep customer insight into business impact:

Understand audience sentiment, see how it influences key metrics, and slice your data any way you want.
Give everyone—from department heads to front-line managers—the data they need to make an impact.
Instantly break down customer journeys, identify trends, and more—and show everyone where to act.

Pulse

FLEXIBLE SURVEY & RESEARCH TOOLS

Collect customer feedback with powerful, precise surveys

Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts.

Get better data with 40+ question types
Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more.
Personalize your surveys for any audience
Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic.
Reach your community wherever they are
Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.

Survey

DIGITAL EXPERIENCE MANAGEMENT

Engage with your digital customers across every channel

Effortlessly gather feedback on websites and apps, and ensure you give everyone the digital tools and experiences that make the most impact.

Modernize your services, and deliver the digital transformation your customers deserve
Improve web and app experience for all of your customers
Prioritize the digital improvements that will make the biggest difference
Grow your loyalty programs on mobile and retain existing loyalty members with targeted communications and offers

Digital

Alchemer Pulse

Turn noisy open text feedback into signals you can act on

Alchemer Pulse is purpose-built AI that gets you to the heart of what your customers really think and feel and transforms deep customer insight into business impact:

Understand audience sentiment, see how it influences key metrics, and slice your data any way you want.
Give everyone—from department heads to front-line managers—the data they need to make an impact.
Instantly break down customer journeys, identify trends, and more—and show everyone where to act.

Pulse

Resources for Food and Beverage Brands

The Dunkin'-Alchemer Mobile Success Story

With Alchemer Mobile (formerly Apptentive), the Dunkin’ team is able to quickly create meaningful product changes, deploy important communication to customers, and consistently keep a pulse on…

Read the story

Introducing Alchemer Pulse

Turn noisy text feedback into signals you can act on, with AI built for customer-obsessed...

Customer Feedback in the Digital Era

A checklist for mastering customer-centricity and delivering seamless, personalized...

The Quick Guide to a Customer-Obsessed CX Program

Ready to scale your CX program? This guide is your secret weapon for leveling up and...

Security and Compliance

Relax knowing your security and compliance needs are covered

With Alchemer, you can optimize how and where you engage with your customers, ensuring that interactions result in insights that drive your business forward.

End-to-end data encryption
Data residency and isolation
Identity access and management
Distributed cloud architecture
Data retention
Proactive account protection
Proactive anti-phishing
Compliant to HIPAA & FERPA

Alchemer delivers
great CX results

Optimize Operations and Improve Customer Engagement

Turn customer feedback into business impact

Launch projects in hours, not weeks

Launch projects in hours, not weeks

Meet your customers where they are

Meet your customers where they are

Engage customers with personalized feedback collection

Engage customers with personalized feedback collection

Uncover key trends and what matters most to your customers

Uncover key trends and what matters most to your customers

Solutions for food and beverage teams

CUSTOMER EXPERIENCE

Connect with customers and elevate your food or beverage offerings

Employee and Vendor Experience

Understand, support, and retain your employees and vendors

Collect customer feedback with powerful, precise surveys

Engage with your digital customers across every channel

Turn noisy open text feedback into signals you can act on

Collect customer feedback with powerful, precise surveys

Engage with your digital customers across every channel

Turn noisy open text feedback into signals you can act on

Resources for Food and Beverage Brands

The Dunkin'-Alchemer Mobile Success Story

Introducing Alchemer Pulse

Customer Feedback in the Digital Era

The Quick Guide to a Customer-Obsessed CX Program

Security and Compliance

Relax knowing your security and compliance needs are covered

See it in Action

Request a Demo

For Food and Beverage Companies