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Build Better Products and Stronger Customer Relationships

With advanced feedback collection tools, hundreds of integrations, and powerful automation capabilities, Alchemer helps software companies do more with customer feedback.

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A woman with long red hair types on a keyboard at a desk with multiple monitors displaying code, focusing on software feedback. Office decor, a laptop, and a geometric design on the right side enhance the modern office setting.

Turn customer feedback into business impact

Launch projects in hours, not weeks

Launch projects in hours, not weeks

Get started quickly and easily—without painful implementation

Meet your customers where they are

Meet your customers where they are

Gather feedback through SMS, email, or directly within your app, website, and product.

Create personalized experiences for your customers and employees

Create personalized experiences for your customers and employees

Engage your customers with personalized feedback collection

Uncover insights and take the right action

Uncover insights and take the right action

Identify trends and discover what matters most to your customers
Just a few software companies that use Alchemer to turn feedback into business impact
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Solutions for software teams

Customer Feedback

Build the products your customers want

From real-time surveys that capture user preferences to ongoing feedback loops that drive product development, Alchemer empowers tech companies at every stage.

  • Prioritize the Features Your Customers Want:
    Gather real-time feedback from users to ensure you’re prioritizing the right features and updates. Seamlessly integrate insights into product roadmaps, development cycles, and marketing strategies.
  • Create Standout Digital Experiences:
    Deliver a unified digital experience that keeps users engaged and satisfied. Use customer insights to improve UI/UX, enhance feature functionality, and personalize interactions.
  • Integrate Feedback Across Your Business Systems:
    Connect feedback data from Alchemer with your CRM, project management, and analytics tools to integrate customer feedback effortlessly into your business processes. Use these insights to drive improvements across your entire organization.
A person wearing a red and black plaid jacket is immersed in their smartphone, possibly providing software feedback, while standing at a train station. Train tracks stretch into the distance as a blurred train whizzes past in the background.

EMPLOYEE EXPERIENCE

Understand, support, and retain your employees

Alchemer is designed to streamline feedback collection and enhance communication with employees throughout the employee lifecycle. From automated onboarding surveys for new hires to regular pulse check-ins, Alchemer simplifies the feedback process.

  • Create an Engaged, Satisfied Workforce:
    Gather feedback from employees at all levels to understand their needs and concerns. Foster a culture of engagement that boosts morale, enhances job satisfaction, and reduces turnover.
  • Promote Accountability and Transparency:
    Establish open communication channels that encourage honest feedback. Create a culture of trust and safety, ensuring employees feel valued and heard.
  • Enhance Workforce Development:
    Use feedback insights to identify areas for professional growth and improve employee benefit offerings. Tailor training programs and career development opportunities to support employee aspirations and improve their overall job satisfaction.
In a vibrant meeting room, focused professionals from the software industry attentively watch a woman point at a whiteboard adorned with colorful sticky notes, enhancing employee experience as they engage with laptops and notebooks at the table.
73% of customers consider CX the most
important factor when making a purchase
We can help
collect
connect
clarity
FLEXIBLE SURVEY & RESEARCH TOOLS

Collect community feedback with powerful, precise surveys

Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts. 

  • Get better data with 40+ question types
    Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more.
  • Personalize your surveys for any audience
    Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic.
  • Reach your community wherever they are
    Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.
DIGITAL EXPERIENCE MANAGEMENT

Engage customers across every digital channel

Effortlessly gather feedback on websites and apps, and ensure you give everyone the digital tools and experiences that make the most impact.

  • Modernize your services, and deliver the digital transformation your customers deserve
  • Improve web and app experience for all of your customers
  • Prioritize the digital improvements that will make the biggest difference
Alchemer Pulse

Turn noisy open text feedback into signals you can act on

Alchemer Pulse is purpose-built AI that gets you to the heart of what your customers really think and feel and transforms deep customer insight into business impact:

  • Understand audience sentiment, see how it influences key metrics, and slice your data any way you want.
  • Give everyone—from department heads to front-line managers—the data they need to make an impact.
  • Instantly break down customer journeys, identify trends, and more—and show everyone where to act.
FLEXIBLE SURVEY & RESEARCH TOOLS

Collect community feedback with powerful, precise surveys

Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts. 

  • Get better data with 40+ question types
    Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more.
  • Personalize your surveys for any audience
    Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic.
  • Reach your community wherever they are
    Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.
DIGITAL EXPERIENCE MANAGEMENT

Engage customers across every digital channel

Effortlessly gather feedback on websites and apps, and ensure you give everyone the digital tools and experiences that make the most impact.

  • Modernize your services, and deliver the digital transformation your customers deserve
  • Improve web and app experience for all of your customers
  • Prioritize the digital improvements that will make the biggest difference
Alchemer Pulse

Turn noisy open text feedback into signals you can act on

Alchemer Pulse is purpose-built AI that gets you to the heart of what your customers really think and feel and transforms deep customer insight into business impact:

  • Understand audience sentiment, see how it influences key metrics, and slice your data any way you want.
  • Give everyone—from department heads to front-line managers—the data they need to make an impact.
  • Instantly break down customer journeys, identify trends, and more—and show everyone where to act.

Software Industry Resources

Featured Content
Blog

5 questions tech companies should ask before purchasing a CX platform

Whether you are just starting your CX program or looking to switch to a different CX platform, here are five critical questions to consider…

Read the story

A woman with long red hair is working at a desk with two computer monitors displaying code. They are seated in an office environment, wearing a patterned blouse, and focusing intently on the screens. Office supplies and decorations are on the desk.
A basketball mid-air approaches the hoop, echoing the precision and excitement found in the software industry. The blurred audience in the dimly lit arena heightens the anticipation of a scoring play, much like fans eagerly watching their favorite teams on platforms like FanDuel.
Case Study

The FanDuel Success Story

How the FanDuel team was able to optimize one of their most important marketing programs...

A collage with a person holding a smartphone on a fabric surface, and below, two people seated at a table with a laptop, documents, and a coffee cup. The background features a dark grid pattern with an orange Alchemer Rune logo.
E-guide

Customer Feedback in the Digital Era

How organizations can stay customer-obsessed after digital transformation...

A laptop displaying a webpage titled The Alkami-Alchemer Mobile Success Story with logos for Advantis and Alkami. The background is yellow with the Alchemer logo in the top left corner.
Case study

The Alkami Digital Success Story

Advantis Credit Union and Alkami used Alchemer to collect targeted feedback...

Security and Compliance

Relax knowing your security and compliance needs are covered

With Alchemer, you can optimize how and where you engage with your customers, ensuring that interactions result in insights that drive your business forward.

  • End-to-end data encryption
  • Data residency and isolation
  • Identity access and management
  • Distributed cloud architecture
  • Data retention
  • Proactive account protection
  • Proactive anti-phishing
  • HIPAA & FERPA compliant
Security Certificate Badges in Green and white including: GDPR Compliant, HIPAA Compliant, ISO 27001 Compliant, CCPA Compliant, AICPA SOC 2 Type 2, FERPA Compliant
Ready to do more with feedback?
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By accessing and using this page, you agree to the Terms of Use . Your information will never be shared.