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Customer Experience

  • Alchemer Mobile, Customer Experience, Product Management
6 Ways to Measure Customer Experience for Your Mobile App
Line graph showing app retention over three months. The red line (proactively engaged) starts near 60% and declines to around 30%. The gray line (not engaged) drops from 30% to below 15%. A speech bubble states proactive users are 4x more likely to stay.
  • Alchemer Mobile, Brand & Reputation Management, Customer Experience, Mobile Marketing, Ratings & Reviews
When Your Reviews Aren’t About Your App
  • 7 min
A woman in a red plaid jacket is looking at her phone while standing on a train platform. The background is blurred, showing train tracks and a passing train.
  • Alchemer Mobile, Customer Experience, Mobile Marketing
Voice of the Customer (VOC) on Mobile – Why is it important?
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.

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