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Customer Experience

A red infographic titled Apptentive Benchmark showing bar charts for average volume of reviews and star ratings per app for iOS and Android in 2016 and 2017. All metrics increased from 2016 to 2017.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Mobile Marketing, Product Management
How To Measure Mobile Customer Sentiment: Benchmarks for 2018
  • 9 min
Three green app screens: 1) Person on laptop with text Do your best work. 2) Person with mobile icons and text Take notes and find them on any device. 3) People working together with text Work together and get the job done. Each has a Get Started button.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
7 Onboarding Techniques to Boost App Engagement
Graph titled Silent Majority with a red bell curve. The x-axis shows engagement from less engaged to more engaged. The y-axis represents number of customers. Left: 1-time users. Right: Repeat users, 5-star reviews. Central area labeled Apptentive.
  • Alchemer Mobile, Customer Experience, Mobile Marketing, Product Management
The Customer Centricity Checklist
  • 2 min
Split-screen showing a vacation rental listing. Left side: A traditional stone house with conical roofs, labeled Trullo of 1800 in the Itria Valley, with details like 3 rooms and 5 beds for $98/night. Right side: Reviews section highlighting a refund policy.
  • Alchemer Mobile, Customer Experience, Customer Stories, Loyalty & Retention, Mobile Marketing, Product Management
Travel App Success: How Airbnb, Delta, Expedia, Choice Hotels, & MGM Resorts Created Apps Customers Want to Use
  • 16 min
Person interacting with a tablet, surrounded by floating digital icons representing emails, messages, and various applications, on a blue, blurry background.
  • Alchemer Mobile, Customer Experience, Mobile Marketing, Product Management
5 Steps to Create Engaging Content for Your Mobile App
  • 9 min
Diagram illustrating A/B testing. Site visitors are split equally between version A and B of a webpage. Version A shows a 29% conversion rate with green icons, while version B shows a 13% conversion rate with red icons.
  • Alchemer Mobile, Customer Experience, Product Management, Ratings & Reviews
How to A/B Test Your App Store Page
  • 7 min
A smartphone is displayed with a large silver key inserted into it, symbolizing unlocking or security. Surrounding the phone are colorful app icons, representing a wide range of mobile applications.
  • Alchemer Mobile, Customer Experience, Product Management
6 Ways to Measure Customer Experience for Your Mobile App
Line graph showing app retention over three months. The red line (proactively engaged) starts near 60% and declines to around 30%. The gray line (not engaged) drops from 30% to below 15%. A speech bubble states proactive users are 4x more likely to stay.
  • Alchemer Mobile, Brand & Reputation Management, Customer Experience, Mobile Marketing, Ratings & Reviews
When Your Reviews Aren’t About Your App
  • 7 min
A woman in a red plaid jacket is looking at her phone while standing on a train platform. The background is blurred, showing train tracks and a passing train.
  • Alchemer Mobile, Customer Experience, Mobile Marketing
Voice of the Customer (VOC) on Mobile – Why is it important?
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.
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