Resource Library

Organizations need to adopt new customer communication methods, such as in-app and web-based feedback collection, to stay aligned with evolving customer interaction patterns.
We know CX teams play a crucial role in boosting customer value and driving revenue, so we’re providing actionable tips and strategies to help you measure CX effectively and clearly
Ready to scale your CX program? This guide is your secret weapon for leveling up and outpacing competitors.
In this guide, we’ll give you the information and insights necessary to evolve beyond standard NPS surveys and embrace AI-powered analytics. As a market researcher, gathering accurate, high-quality data is
A top market research company, serving the automotive industry, conducts the largest automotive research study in the world. They leverage Alchemer to collect, analyze, and deliver immediate insights to clients
Discover proven strategies and expert tips to capture genuine feedback, maximize survey value, and turn data into action, no matter your experience level. As a market researcher, gathering accurate, high-quality
The growing city of Salem provides services to over 179,000 residents. As the community expands, there is higher demand for efficient, cost-effective municipal operations and public engagement. Learn more about
Founded in 1978, Guided Discoveries is a nonprofit in Southern California that has used Alchemer since 2011. The organization uses Alchemer to collect feedback from staff, chaperones, and students, and
Renew Partnerships chose Alchemer to help run their organization, provide the insights to drive change, and power the surveys that power their work.
TechSoup uses Alchemer to send eligibility surveys to up to 1,000,000 (one million) U.S. and international non-profit organizations in order to better understand their capabilities, needs and challenges.
Because the Institute surveys people who are visually impaired, researcher Mary Ann Mendez needed a feedback platform that could work for the researchers and the respondents who were blind. Alchemer
Like many educational organizations, Educational Service District (ESD) 113 thrives on feedback. The ESD collects feedback from various stakeholders like parents, students, and their own staff in each district from
AICAD uses Alchemer Survey to collect a range of information from its member colleges, including institutional data as well as feedback about initiatives and events.
AI is everywhere. And CX is no different. But how do CX professionals leverage AI to become more efficient and complete tasks in less time? Host PR Manager joins our
Join host PR Manager, Senior Director of Growth Marketing at Alchemer, when she welcomes Ryan Tamminga, SVP of Product and Services at Alchemer, to discuss ways in which market researchers
Host PR Manager welcomes AppFollow’s Head of Customer Experience, Jonny Davies, and Alchemer Mobile’s Founder and GM, Robi Ganguly, for a discussion about how mobile app reputation plays into your
In October, Alchemer released enhancements to Standard Reports so that you can combine reports from multiple surveys into a single report, allowing you to visualize questions from different reports together.
People are increasingly frustrated with companies, and the people on the front lines bear the brunt of this dissatisfaction. Making this problem more difficult to comprehend is how many companies
Customers interacting with mobile channels respond more, churn less, and provide valuable leading indicators of shifting sentiment. But our analysis isn't limited to defining the current state of mobile engagement.
Gaming companies around the globe use Alchemer for everything from market research to product development to customer satisfaction. One major gaming company used Alchemer to gather feedback on images for
Learn how international cybersecurity company Malwarebytes selected a CX platform and delivered the ROI they needed in this short webinar. Malwarebytes needed an enterprise feedback platform that was fast, flexible,

Just some of our customers who are transforming their businesses with Alchemer