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Retail

Build Loyalty and Deliver Personalized Experiences

Nearly 60% of retail businesses say changing customer needs are the greatest challenge to their business. With powerful analytics and feedback tools, Alchemer helps you gain the customer insights necessary to understand customer needs and personalize the shopping experience.

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A shopper in a beige outfit walks through a mall, holding multiple bags, representing a seamless retail customer experience. A green grid pattern with an A symbol overlays the bottom and right side of the image.

Turn customer feedback into business impact

Launch surveys in hours, not weeks

Launch surveys in hours, not weeks

Get started quickly and easily—without painful implementation

Meet your customers where they are at

Meet your customers where they are at

Connect with email and SMS, plus QR codes, in-app, web, and more

Create personalized experiences for your customers and employees

Create personalized experiences for your customers and employees

Engage your customers with personalized feedback collection

Uncover insights and take the right action

Uncover insights and take the right action

Identify trends and discover what matters most to your customers
Just a few retail brands that use Alchemer to turn feedback into business impact
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Solutions for retail teams

Customer Experience

Create Standout Retail Experiences

With Alchemer, you can optimize how and where you engage with your customers, ensuring that interactions result in insights that drive your retail experience forward.

  • Learn from every customer purchase
    Gather feedback after every purchase to understand customer satisfaction and areas for improvement.

  • Address cart abandonment head on
    Address cart abandonment by implementing targeted feedback mechanisms, both in-app and on websites, that capture customer insights in real-time.

  • Personalization at every touchpoint
    Use Alchemer to gather data that drives personalized customer interactions across all channels.

A person in a gray shirt enhances their retail customer experience by shopping online, using a smartphone and credit card at a table with a laptop. A pen rests on the dark wooden surface, with a blurred office or home setting in the background.

EMPLOYEE EXPERIENCE

Understand, support, and retain employees

Alchemer is designed to streamline feedback collection and enhance communication with employees throughout the entire employee lifecycle. From automated onboarding surveys for new employees to regular check-in surveys, Alchemer simplifies the feedback process, enabling retail organizations to build stronger, more productive teams.

  • Reach retail employees wherever they work
    Connect with your workforce through their mobile devices, computers, and communication platforms like Slack, Teams, SMS, or Email. Giving each employee a voice, whether on the sales floor, in warehouse facilities, or in contact centers.
  • Build an engaged, satisfied workforce
    Gather feedback from all employees to understand their unique needs and challenges. Use this feedback to make improvements that boost morale and reduce turnover.
  • Promote accountability and transparency
    Establish open communication channels that encourage honest feedback, creating a culture of trust within your teams.
A woman in a red sweater is smiling while using a credit card terminal at a modern, brightly lit store. A digital tablet displays product options. In this inviting atmosphere with wooden beams and plants, retail employee feedback helps enhance the customer experience.
Customers abandon their
cart 70% of the time
We can help
collect
connect
clarity
integrations
FLEXIBLE SURVEY & RESEARCH TOOLS

Collect community feedback with powerful, precise surveys

Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts. 

  • Get better data with 40+ question types
    Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more.
  • Personalize your surveys for any audience
    Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic.
  • Reach your community wherever they are
    Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.
DIGITAL EXPERIENCE MANAGEMENT

Engage customers across every digital channel

Effortlessly gather feedback on websites and apps, and ensure you give everyone the digital tools and experiences that make the most impact.

  • Modernize your services, and deliver the digital transformation your customers deserve
  • Improve web and app experience for all of your customers
  • Prioritize the digital improvements that will make the biggest difference
Alchemer Pulse

Turn noisy open text feedback into signals you can act on

Alchemer Pulse is purpose-built AI that gets you to the heart of what your customers really think and feel and transforms deep customer insight into business impact:

  • Understand audience sentiment, see how it influences key metrics, and slice your data any way you want.
  • Give everyone—from department heads to front-line managers—the data they need to make an impact.
  • Instantly break down customer journeys, identify trends, and more—and show everyone where to act.
Integrations

Seamlessly Connect Feedback to Other Business Systems

With Alchemer, effortlessly integrate feedback data into the systems you already use, maximizing the impact of your feedback initiatives.

  • Integrate feedback data with your other business systems, enabling bi-directional data flow with Shopify, Gladly, Big Commerce, and hundreds of other systems.
  • Automatically trigger targeted, personalized surveys based on any event in your business
  • Easily create personalized customer interactions that drive engagement and satisfaction results.
FLEXIBLE SURVEY & RESEARCH TOOLS

Collect community feedback with powerful, precise surveys

Easily create branded, customized surveys right out of the box. Or get the help you need to build and analyze surveys from our in-house experts. 

  • Get better data with 40+ question types
    Gather actionable feedback with everything from Likert Scales to NPS®, file and image uploads, and more.
  • Personalize your surveys for any audience
    Get more complete responses and collect better data with advanced features like multilingual surveys, pre-populated answers, anonymous responses, and powerful survey logic.
  • Reach your community wherever they are
    Send surveys through email, web, and SMS, along with kiosks, QR codes, and more.
DIGITAL EXPERIENCE MANAGEMENT

Engage customers across every digital channel

Effortlessly gather feedback on websites and apps, and ensure you give everyone the digital tools and experiences that make the most impact.

  • Modernize your services, and deliver the digital transformation your customers deserve
  • Improve web and app experience for all of your customers
  • Prioritize the digital improvements that will make the biggest difference
Alchemer Pulse

Turn noisy open text feedback into signals you can act on

Alchemer Pulse is purpose-built AI that gets you to the heart of what your customers really think and feel and transforms deep customer insight into business impact:

  • Understand audience sentiment, see how it influences key metrics, and slice your data any way you want.
  • Give everyone—from department heads to front-line managers—the data they need to make an impact.
  • Instantly break down customer journeys, identify trends, and more—and show everyone where to act.
Integrations

Seamlessly Connect Feedback to Other Business Systems

With Alchemer, effortlessly integrate feedback data into the systems you already use, maximizing the impact of your feedback initiatives.

  • Integrate feedback data with your other business systems, enabling bi-directional data flow with Shopify, Gladly, Big Commerce, and hundreds of other systems.
  • Automatically trigger targeted, personalized surveys based on any event in your business
  • Easily create personalized customer interactions that drive engagement and satisfaction results.

Retail Resources

Featured Content
E-guide

Customer Feedback in the Digital Era

How organizations can stay customer-obsessed after digital transformation…

Read the story

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A person in a gray shirt enhances their retail customer experience by shopping online, using a smartphone and credit card at a table with a laptop. A pen rests on the dark wooden surface, with a blurred office or home setting in the background.
Blog

CX trends that are shaping the future of retail

With rising customer expectations and increasing competition, retailers must...

A chart titled Review Metrics, Aug 1-31 highlights Retail Industry CX through a gradient bar graph with a rising trend line overlaid. Beside it, icons for thumbs down and thumbs up suggest rating options, while star outlines are neatly arranged beneath the chart.
E-guide

Transforming Your CX Strategy with Open Text Analysis

In this guide, we’ll give you info and insights to evolve beyond standard NPS surveys...

Two hands interacting with a laptop; one hand is pointing at the screen while the other rests near the keyboard. Both hands suggest collaboration or guidance. A blurred background indicates an indoor setting.
Blog

How Alchemer solves the biggest challenges in digital feedback

Dig into the biggest gripes people have with digital feedback programs – and see how...

Security and Compliance

Relax knowing your security and compliance needs are covered

With Alchemer, you can optimize how and where you engage with your customers, ensuring that interactions result in insights that drive your business forward.

  • End-to-end data encryption
  • Data residency and isolation
  • Identity access and management
  • Distributed cloud architecture
  • Data retention
  • Proactive account protection
  • Proactive anti-phishing
  • HIPAA & FERPA compliant
Security Certificate Badges in Green and white including: GDPR Compliant, HIPAA Compliant, ISO 27001 Compliant, CCPA Compliant, AICPA SOC 2 Type 2, FERPA Compliant
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