How Alchemer Safeguards Your Data
While Alchemer provides an incredibly easy-to-use platform allowing users to collect all types of data from all types of sources, we also provide a powerful set of controls and tools to ensure your data is protected. We work with some of the world’s top brands across all industries, and we deploy industry-leading controls so your data is protected.
We fully understand that together, we all bear responsibility for the data our customers share with us, so we don’t stop at just meeting the minimums that legislation demands. As a global provider of surveys and software, doing the right thing with data security and privacy is our bedrock.
Completely GDPR Compliant
Alchemer has taken GDPR compliance as the benchmark for protecting all of our customers’ and respondents’ privacy, regardless of where they are.
We provide a GDPR Command Center with educational materials that are constantly updated, as new information, practices, and requirements become public. [DR1] All our customers have 24/7/365 access to a standard Data Processing Addendum (DPA). The DPA is a contractual agreement between our customers and Alchemer to ensure we handle and process data as directed by our customers at all times. In addition, all of our employees receive GDPR training led by our own GDPR-certified Privacy Foundations and Practitioner.
Alchemer has a GDPR-compliant data center in Germany to ensure customers who use our European-based datacenter will not have their respondent data transferred to the U.S. without their approval. Our other two data centers in Canada and the USA are also GDPR compliant, and our membership in Privacy Shield means customers can transfer data to our servers outside the EU with assurance it will be as protected as it is in the EU with the same rights to privacy.
Thanks to our advanced privacy notice and opt-in consent process, Alchemer customers can use our platform to help them comply with GDPR requirements. Account administrators can easily include necessary consents within their surveys. In the event a customer of Alchemer needs to retrieve the respondents’ consent, this is easily done via the platform through the account administrator.
We make it easy for an organization to deploy data privacy disclosures and opt-in statements across their surveys throughout their organization. We also enable customers to configure a data retention policy, easily, and we will automatically purge their data based on the retention rules the customer defines.