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Customer Experience

Isometric illustration of a smartphone displaying video ads, with a speech bubble labeled AD. Next to the phone is an open yellow folder containing a CD or DVD. An arrow icon suggests file transfer or sharing.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Targeting & Remarketing
3 Mobile App Monetization Strategies
  • 3 min
A hand holding a smartphone displaying Starbucks rewards app interface. The app shows a profile with a status of Gold Level and indicates 5 stars until the next reward. Theres an option to pick a free app of the week and a message count of 32.
  • Alchemer Mobile, Brand & Reputation Management, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
How Mobile Customer Loyalty Programs Increase Customer Retention and Drive Revenue (with Examples)
  • 4 min
A woman and a man are smiling while looking at a smartphone outside. The woman has long braids, and the man has a beard. They are standing in front of lush green foliage.
  • Alchemer Mobile, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Product Management, Product Roadmap
The Business Impact of Customer Experience
A man with glasses and a beard is sitting at a desk in an open office space, looking at his smartphone. He is wearing a red and gray striped sweater. Other people are working in the background.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
Best Practices for In-app Messages
  • 9 min
A smartphone screen showcases the Dunkin Donuts app, proudly featuring its logo. Below, an illustrated coffee cup, a croissant, and a donut sprinkled with colorful toppings complete the scene. The background elegantly transitions from warm orange to crisp white.
  • Alchemer Mobile, Customer Experience, Product Management
Learn How Dunkin’ Uses Alchemer Mobile (formerly Apptentive) to Improve Mobile Customer Experience
A woman with curly hair, wearing a striped shirt, stands in a modern, sunlit room with large windows and a glass cabinet. She is looking at her phone with a slight smile. A dining table is visible in the background.
  • Alchemer Mobile, Customer Experience, Mobile Marketing, Product Management
The Two Keys to Improving Mobile Customer Experience
Woman lounging on a couch, holding and looking at her smartphone. She is wearing a brown outfit and leaning against a blue cushion, with a white brick wall in the background.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap
6 Ways to Improve Your Product Experience
A woman in a yellow jacket is refueling a car at a gas station while holding a smartphone in their other hand. The car is silver-colored.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews
2021 Engagement Benchmarks for Utilities Apps
  • 4 min
A person with long hair and tattooed arms sits on a couch, looking at a smartphone. They are wearing a maroon t-shirt and jeans. The background includes windows with curtains, a light-colored sofa, and a red cushion.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews
Engagement Benchmarks for Business Services Apps
  • 3 min
A man and a young boy sit at a wooden table, with the man holding a tablet and the boy writing in a notebook. They appear to be engaged in a study session. Books and a pencil case are visible on the table. Shelves are in the background.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews
2021 Engagement Benchmarks for Education Apps
  • 3 min
A person wearing a gray tank top and patterned pants is lying on a couch, holding a phone in one hand. They are cuddling a small dog with light fur, which is lying on its back playfully.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews
2021 Engagement Benchmarks for Media Apps
  • 6 min
A woman with braided hair sits on a bed, holding a smartphone in one hand and a credit card in the other. A laptop is open in front of her. She wears a green tank top and appears focused, possibly making an online transaction.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews
Engagement Benchmarks for Retail and eCommerce Apps
  • 4 min
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