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Customer Experience

Cover of a report titled Media Apps: 2020 Engagement Benchmarks by Apptentive. A tablet displaying app icons rests on a keyboard, suggesting a focus on digital media.
  • Alchemer Mobile, Customer Experience, Product Management
Media Apps: 2020 Mobile Customer Engagement Benchmarks
  • 2 min
Collage of diverse people using mobile devices, surrounded by icons representing shopping, dining, financial management, and app browsing. Text at top: 2020 Mobile App Engagement Benchmark Reports Now available by App Category.
  • Alchemer Mobile, Customer Experience, Product Management
Mobile App Engagement Benchmark Data for Key Industries Including Finance, Food & Drink, Retail, Media, Travel, and Lifestyle
  • 3 min
A woman with red lipstick looks intently at her smartphone. She has her hair tied back and is wearing a striped shirt. The background features abstract blue and teal shapes.
  • Alchemer Mobile, Customer Experience, Mobile Marketing
To Connect with Digital Customers, Brands Must Listen First
Image of a customer survey form with a red header. It asks, How likely are you to recommend? with a scale from 0 (not likely) to 10 (extremely likely). Below is a text box for explaining the chosen score. Background has blue and red dotted patterns.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, NPS & CSAT, Product Management
NPS Alone isn’t Enough. Here’s Why.
A smartphone displays a feedback survey pop-up with blurred text, showing options for No and Yes. Behind it, a screen shows a chart with a circular graph and star ratings.
  • Alchemer Mobile, Brand & Reputation Management, Customer Experience, Mobile Marketing, Product Management, Ratings & Reviews, Targeting & Remarketing
Mobile App Ratings Reflect Your Customer Relationships – Here’s How to Improve Them
A person wearing a checkered shirt speaks into a microphone in front of a group of seated people at a long table. The setting appears to be an outdoor patio with string lights overhead. The audience is listening attentively.
  • Alchemer Mobile, Customer Experience, Product Management
The Best Product Management Quotes from Top Industry Leaders and Influencers
  • 4 min
Illustration of six diverse avatars in colorful overlapping circles, representing various genders and ethnicities. The background includes small decorative dots in green, blue, and red.
  • Alchemer Mobile, Customer Experience, Mobile Marketing, Product Management
Voice of the Customer Technology Buying: Turn Fear Into Power
Red icons on a white background show a flowchart with a person, organizational chart, documents with a profile, folders, and gears, indicating a process related to management or human resources. Dotted circular arrow surrounds the elements.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Mobile Marketing, Product Management
How Customer Emotion Impacts Customer Sentiment
  • 6 min
A smartphone screen displaying the DD Perks app with points and an offer for $1 off a dozen donuts. In the background, the exterior of a Dunkin Donuts store is visible.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
Strategies to Help Food and Drink Brands Improve Customer Engagement
Text on an overlapping layered background reads: “You can’t transform something you don’t understand. If you don’t know and understand what the current state of the customer experience is, how can you possibly design the desired future state?”—Annette Franz.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
The Best Customer Experience Quotes
A person holds a smartphone displaying a rewards app. The screen shows user details, a progress bar for rewards, and account options. The app has a dark background with white text, and the phone is held in the persons left hand.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
How Mobile Apps Improve the Effectiveness of Customer Loyalty Programs
  • 7 min
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.

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