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Customer Experience

A doctor in a white coat and blue stethoscope is using a smartphone. The focus is on the hands holding the phone. The doctors face is not visible, emphasizing the use of technology in a medical setting.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Product Management, Ratings & Reviews
Best Practices for Healthcare App Development and Telemedicine Apps
  • 4 min
A man wearing a gray hoodie, black mask, and black pants sits on a curved wooden bench while looking at a smartphone. A black bag is next to them, and the ground is paved with large gray tiles.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Mobile Marketing
Customer Emotion is the Heart of a Successful Post-pandemic Digital Transformation Plan
Text on a dark blue background reading How to create a mobile customer journey map. White lines with dots connect across the image.
  • Alchemer Mobile, Customer Experience, Product Management
How to Create a Mobile Customer Journey Map
Young person with short hair relaxes on a couch, smiling while looking at a smartphone. Theyre wearing a long-sleeved, peach-colored top. Blinds partially cover the window behind them, and a green plant adds to the cozy setting.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
Visualizing COVID-19’s Impact on Daily App Usage (DAU)
Bar graph titled Average Interaction Rate showing rates from 2016 to 2019. 2016: ~11%, 2017: ~23%, 2018: ~23%, 2019: ~23%. Each year after 2016 shows steady interaction rates around 23%.
  • Alchemer Mobile, Customer Experience, Mobile Marketing, Product Management
Average Interaction and Response Rates for In-app Mobile Communication
Cover of a report titled Media Apps: 2020 Engagement Benchmarks by Apptentive. A tablet displaying app icons rests on a keyboard, suggesting a focus on digital media.
  • Alchemer Mobile, Customer Experience, Product Management
Media Apps: 2020 Mobile Customer Engagement Benchmarks
  • 2 min
Collage of diverse people using mobile devices, surrounded by icons representing shopping, dining, financial management, and app browsing. Text at top: 2020 Mobile App Engagement Benchmark Reports Now available by App Category.
  • Alchemer Mobile, Customer Experience, Product Management
Mobile App Engagement Benchmark Data for Key Industries Including Finance, Food & Drink, Retail, Media, Travel, and Lifestyle
  • 3 min
A woman with red lipstick looks intently at her smartphone. She has her hair tied back and is wearing a striped shirt. The background features abstract blue and teal shapes.
  • Alchemer Mobile, Customer Experience, Mobile Marketing
To Connect with Digital Customers, Brands Must Listen First
Image of a customer survey form with a red header. It asks, How likely are you to recommend? with a scale from 0 (not likely) to 10 (extremely likely). Below is a text box for explaining the chosen score. Background has blue and red dotted patterns.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, NPS & CSAT, Product Management
NPS Alone isn’t Enough. Here’s Why.
A smartphone displays a feedback survey pop-up with blurred text, showing options for No and Yes. Behind it, a screen shows a chart with a circular graph and star ratings.
  • Alchemer Mobile, Brand & Reputation Management, Customer Experience, Mobile Marketing, Product Management, Ratings & Reviews, Targeting & Remarketing
Mobile App Ratings Reflect Your Customer Relationships – Here’s How to Improve Them
A person wearing a checkered shirt speaks into a microphone in front of a group of seated people at a long table. The setting appears to be an outdoor patio with string lights overhead. The audience is listening attentively.
  • Alchemer Mobile, Customer Experience, Product Management
The Best Product Management Quotes from Top Industry Leaders and Influencers
  • 4 min
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