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Close-up of a headset with a microphone attached, sitting on a wooden desk. In the background, the edge of an open laptop is visible. The scene is softly lit, giving a warm and cozy ambiance.
  • Customer Support
The overlooked differentiator: How customer support fuels success 
  • Loyalty & Retention
Using personalization to boost loyalty program engagement
A person in a gray shirt enhances their retail customer experience by shopping online, using a smartphone and credit card at a table with a laptop. A pen rests on the dark wooden surface, with a blurred office or home setting in the background.
  • Customer Experience, CX
CX trends that are shaping the future of retail 
Four people gathered around a table with laptops, smiling. Two hold a smartphone and a drink. Background features a grid pattern with an A logo in the corner.
  • Customer Feedback
Consumers want to be heard – how omnichannel feedback helps you tune in
Four people in a casual office setting are engaged in a discussion around a wooden table, seamlessly weaving AI-powered CX strategies into their conversation. One person stands while the others sit with laptops and notebooks. The room features warm lighting and modern decor, with plants and pendant lamps in the background.
  • CX
5 steps to transform feedback into action with AI-powered CX
A person is using a smartphone to make a contactless payment on a card reader held by another person. They are surrounded by peach-colored flowers on a table, suggesting a florist setting.
  • CX
Transform your CX strategy in 2025
A woman with long red hair is working at a desk with two computer monitors displaying code. They are seated in an office environment, wearing a patterned blouse, and focusing intently on the screens. Office supplies and decorations are on the desk.
  • CX
5 questions tech companies should ask before purchasing a CX platform
Photo of the torsos of people sitting in a row. Each person has a notebook in their lap, the person closest is scrolling on their phone with a pen in their hand. It looks like they are listening to a speaker
  • Community Engagement
4 ways to improve public service delivery without blowing the budget
Two people working together at a wooden desk with open laptops. One person is using a pencil to point at notes on a paper. The scene suggests a meeting or collaborative work session.
  • Brand Health, Gartner®
What CMOs need to know for their next brand health tracking study
Three children are seated at a table, focused on writing in notebooks. The child in the red shirt is at the center, concentrating on his work. Soft, natural light fills the room through large windows in the background.
  • Feedback Collection
A feedback driven approach to curriculum development and student services 
A focused individual working on a laptop at a bright, organized workspace, surrounded by documents, a calculator, and stationery, emphasizing productivity and attention to detail.
  • Alchemer Survey, Survey Tips
Why survey branding and customization matters
A digital chatbot character emerges from a smartphone, displaying speech bubbles. One bubble says Can I help you? while another shows a brain icon. The scene is set against a teal background, emphasizing a futuristic and tech-inspired theme.
  • AI, CX
Using AI and automation in surveys: Three game-changing benefits 
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.

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