Blog

Alchemer Survey, Survey Tips

Survey smarter: four ways to improve your survey strategy

Company News, Press Release

Alchemer names Martin Mrugal as CEO

Customer Experience, Customer Feedback, Sentiment analysis, Text analytics

The support team’s guide to customer obsession

Customer Experience, Customer Feedback

The marketer’s guide to customer obsession

Alchemer Survey, Integrated Feedback

What makes Alchemer so easy to use?

Customer Feedback, Product Feedback, Product Management

The product manager’s guide to customer obsession

Customer Churn, customer experience (CX) metrics, Customer Satisfaction (CSAT) , Net Promoter Score (NPS)

The key customer experience metrics to gauge CX success

Customer Experience

A Step-by-Guide to Building a Strong CX Program in the Financial Services Industry

Voice of the Customer

What is the Voice of the Customer and why is VoC so important?

Customer Experience, Customer Feedback

6 CX Challenges and How to Overcome Them

Market Research

6 Steps for Accurate Survey Responses in Market Research

AI, Alchemer Pulse, Customer Experience, Customer Feedback

Introducing Alchemer Pulse: turn noisy text feedback into signals you can act on, with AI built for customer-obsessed teams

Start making smarter decisions