Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.
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How AI-Powered Text Analysis Is Revolutionizing Customer Experience
Open text analysis empowers companies to harness AI, scale insights and deliver better customer experiences to improve retention and growth....
Delivering superior customer experiences (CX) is a powerful differentiator. Businesses that excel in CX can reap the benefits of long-term customer loyalty and retention. Listening and responding to customers should be a priority. McKinsey research has shown that CX-focused companies achieve growth rates twice that of their competitors....
October 22, 2024
Three steps to elevate your CX: The ultimate blueprint for financial services success
Ryan Tamminga, SVP of Product and Services, Alchemer, on how financial services providers leverage customer feedback to drive excellent experiences....
CX is the differentiator for financial services companies
Financial service providers are aching to differentiate themselves. Their services often seem commoditized and repetitive to the consumer. It takes amazing experiences across every customer touchpoint to persuade customers to stay with your bank or credit union.
So, how do you differentiate your financial institution’s experience?
Customer experience (CX) is the answer. Customers expect a seamless and personalized experience, both onli...
October 8, 2024
How Businesses Use AI-Powered Text Analysis to Improve the Customer Experience
CX is suffering, but text analysis empowers companies to harness AI and deliver better customer experiences to improve retention and growth....
In June 2024, Forrester reported that CX quality among brands in the US sat at an all-time low after declining for an unprecedented third year in a row. Several factors contributed to the decline. These included:
“Brands’ inability to provide seamless customer and employee experiences
Underwhelming digital experiences using chatbots
Consumers’ concerns about their personal financial situations, society, and the economy at large.
With Accenture finding that 37% of people think companies are prio...
September 17, 2024
Alchemer Recommends AI-Powered Text Analysis to Transform Noisy Text Feedback into Actionable Data
Exclusive Interview with Ryan Tamminga, SVP of Product and Services, Alchemer...
In an era where customer experience (CX) has reached a critical juncture, businesses are grappling with the challenge of translating customer feedback into tangible ROI. Ryan Tamminga, SVP of Product and Services at Alchemer and Alchemer Pulse, offers valuable insights into the current state of CX and how companies can leverage technology to bridge the gap between customer expectations and business outcomes.
In this exclusive Q&A with VMblog, Tamminga explores the reasons behind the all-time...
August 8, 2024
How Text Analysis Helps Restaurants Identify Customer Issues
Restaurants receive huge amounts of feedback from customers — in survey responses, via social media, on review sites, and more. This unstructured feedback — text responses about your restaurant — holds valuable insights into what’s going right or wrong at your locations, all of which drives repeat visitors, retention, and loyalty.
But the sorting, tagging, and analysis are obstacles to understanding that feedback, and to making it valuable to your business.
For instance, recent research for S...
July 30, 2024
Decoding Customer Feedback into Actionable Insights for Restaurants
Learn how AI can make your unstructured feedback - like ratings, reviews, social posts, and open text survey feedback - work for your restaurant....
You solicit feedback from your restaurant guests every day in various ways - surveys on their receipts, Google business reviews, app polls, social posts, etc. - to learn how you can improve the restaurant experience.
But unstructured feedback - the kind that comes by way of an open text box or essay form in your survey - is difficult to quantify and use.
With the average chain or franchise restaurant location having about 1,500 public reviews (SOCi), and thousands of survey response...
July 9, 2024
Unlocking Success: 9 Reasons Hotels Are Adopting Omni-Channel Marketing
In the ever-evolving landscape of the hospitality industry, hotels face the challenge of reaching and engaging customers across a multitude of channels. Online Travel Agencies (OTAs) like Expedia and Priceline have 39% of the U.S. online booking market and that number is likely to increase as direct online bookings decreased from 79% to 67% in 2023.
With the rise of digital platforms and changing consumer behaviors, the need for a comprehensive and cohesive marketing strategy has never been mor...
July 2, 2024
Here’s How Restaurants Can Better Manage Guest Feedback
When customers tell you about their experience, that’s valuable data to incorporate into your business....
Quick-service restaurants are drowning in customer feedback. From in-store receipt surveys to surveys in the mobile application, 90 percent-plus of quick-service restaurants collect customer feedback.
But so much feedback creates a lot of noise. It can be difficult to parse the signal from all the feedback you’re receiving. And without those signals, you can’t really generate insights or take effective action.
Open text analysis (OTA) is a powerful solution that takes unstructured feedback...
June 28, 2024
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PR Manager | 1-800-609-6480 | email
Alchemer Recognizes Publishers Clearing House for Industry-Leading Permissioned Data Collection Program
PCH balances business and consumer expectations to deliver excellent customer experience – all with data privacy in mind...
LOUISVILLE, Colo.--(BUSINESS WIRE)--Alchemer, a global leader in customer feedback management and voice of customer technology, is recognizing Publishers Clearing House (PCH) Media for their best-in-class survey and permissioned data collection practices. Known to households around the country for their Prize Patrol and million-dollar sweepstakes, Publishers Clearing House has evolved to become a leader in zero- and first-party data collection and direct-to-consumer advertising through its marke...
October 29, 2024
Alchemer Empowers Businesses to Understand and Act on Audience Thoughts and Feelings at Never-before-seen Scale and Speed
Alchemer Pulse Summarizes and Analyzes Open Text Feedback, Delivering Actionable Customer Insights and Opportunities...
LOUISVILLE, Colo.--(BUSINESS WIRE)--Alchemer, a global leader in customer feedback management and enterprise experience technology, today announced Alchemer Pulse, empowering businesses to immediately analyze open text feedback for clear audience insights that can directly impact business results.
Alchemer Pulse was built specifically for customer experience (CX) and feedback programs, and this AI-driven solution empowers organizations to: Understand how their audience thinks and feels...
June 17, 2024
Alchemer Research Solutions Expands Customers’ Market Research Capabilities, with Best-in-Class Speed, Reach, and Analysis
New agency-style market research team allows customers to scale research programs on-demand...
LOUISVILLE, Colo.– Alchemer, a global leader in experience management and enterprise feedback technology, today announced the launch of Alchemer Research Solutions, a full-service market research team available to help customers quickly expand and scale their research capabilities to ensure they get the insights they need
Led by long-time industry veteran, Brian Henley, Alchemer Research Solutions extends an organization’s capabilities by handling elements pre-, during- or post-survey...
April 30, 2024
Alchemer CTO, Brandi Vandegriff, Receives CIO of the Year Award from Colorado Technology Association
Vandegriff recognized for exceptional leadership of technology and teams, positively impacting Alchemer customers...
LOUISVILLE, Colo.– Alchemer, a global leader in experience management and enterprise feedback technology, today announced that Brandi Vandegriff has won the Colorado Technology Association’s CIO of the Year Award. This award recognizes senior technology leaders who are driving innovation both within their organizations and across the broader technology community.
The Colorado Technology Association (CTA) is the state’s premier technology organization focused on advancing the Colorado technology...
March 13, 2024
Alchemer Recognized in 2024 Gartner® Magic Quadrant™ for Voice of the Customer Platforms for Third Consecutive Research Report
“Customers depend on Alchemer to make feedback meaningful to their business..."...
LOUISVILLE, Colo.– Alchemer — a global leader in experience feedback technology — announced today that it has been named to the Gartner Magic Quadrant for Voice of the Customer Platforms research report for the third consecutive time. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute...
February 6, 2024
Alchemer Digital Delivers Omni-channel Customer Engagement Across Digital Properties
Digital leaders can listen to and communicate with customers through the digital channels where their customers choose to engage...
LOUISVILLE, Colo.– Alchemer – a global leader in experience management and enterprise feedback technology – announces Alchemer Digital. Alchemer Digital includes Alchemer Mobile and Alchemer Web in a single platform, enabling digital leaders to leverage omni-channel engagement to drive higher value customer experiences.
Alchemer Digital allows organizations to engage with their customers across multiple digital channels, including SaaS applications, iOS and Android apps, and marketing websites...
November 2, 2023
Alchemer Hires Former Qualtrics Sales Executive As Chief Revenue Officer
Key leadership addition positions Alchemer to continue impressive organic and acquisition momentum...
LOUISVILLE, Colo. – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the hiring of Brandon Hodges as Chief Revenue Officer (CRO). Hodges most recently spent 18 years at Qualtrics and Oracle, companies recognized for having great sales-driven cultures. Hodges will assume full responsibility for Alchemer’s go-to-market operations, including domestic and international sales, partnerships, new and expansion sales, customer retention and account...
August 29, 2023
Alchemer Releases 2023 Mobile Customer Engagement Benchmark Report
Data from more than one billion mobile app installs shows higher app ratings, reviews, and retention are directly tied to closing the loop with customers...
LOUISVILLE, Colo. – Alchemer – a global leader in experience management and enterprise feedback technology – today launched the eighth-annual Mobile Customer Engagement Benchmark Report. This study presents the analysis and key findings of trends seen in the mobile-app landscape and across 11 industries during the past year.
Data from more than one billion mobile app installations was collected from Alchemer Mobile (formerly Apptentive) customers representing 1,000 different iOS and Android...
May 2, 2023
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PR Manager | 1-800-609-6480 | email
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