Alchemer News and Press

In the News

11/05/2020

Tools to Help Import/Export Businesses Communicate with Customers

You know how to start an import/export business, but do you know how to get inside the minds of your customers? If you want to get a better idea of what your customers are thinking, then Alchemer can help you.

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CMS Wire

10/15/2020

What Is Voice of the Customer and What Does it Mean for Customer Experience?

Ryan Tamminga, VP of customer success at Alchemer, was quoted in this story.
Voice of Customer (VoC) programs have been shown to improve the customer journey when brands use VoC metrics to obtain actionable insights, but only when those insights are used to make positive changes to a product, service, or business. Yet many leaders do not understand the benefits of a VoC program, what it entails, and how it can be used.

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10/13/2020

SurveyGizmo Announces Corporate Name Change to Alchemer to Reflect Focus on Creating Customer-Centric Organizations

Alchemer transforms customer feedback into actionable gold
SurveyGizmo – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology – announced today that it has changed its company name to Alchemer. The new name change better reflects the company’s mission in helping businesses transform into customer-centric organizations.

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10/13/2020

SurveyGizmo Rebrands As Alchemer

SurveyGizmo, a provider of customer experience (CX) and voice-of-the-customer (VOC) technology, has changed its company name to Alchemer to better reflect the company’s mission of helping businesses transform into customer-centric organizations.
“SurveyGizmo served us well. It was fun and whimsical. It communicated clearly that we provide survey software and that our software is approachable and easy to use,” said David Roberts, CEO of Alchemer, in a statement. “Today, our customers count on us for mission-critical insights and business operations, and our new name sends that message to the market.”

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Search & Performance Marketing Daily logo

10/13/2020

SurveyGizmo Rebrands To Alchemer To Reflect How It Helps Customers Transform

SurveyGizmo rebranded to Alchemer on Tuesday. The company, which began more than a decade ago collecting data from clients’ customers to understand their needs, now supports about 15,000 clients — many of them Fortune 500 companies.
The name change reflects the company’s mission to help businesses transform into customer-centric organizations, according to CEO David Roberts.

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10/13/2020

SurveyGizmo rebrands as Alchemer

LOUISVILLE — SurveyGizmo LLC, a Boulder-founded consumer-feedback collection and integration software rm, is now known as Alchemer.
The rebranding, which went into effect this month, is meant to reflect the firm’s evolution from a survey analytics rm to an enterprise-focused, customer-centric rm with a wider array of services.

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10/13/2020

After a decade in business, Colorado’s SurveyGizmo rebrands

After more than a decade in business and with customers across the Fortune 500 list, Colorado-based SurveyGizmo is rebranding.
CEO David Roberts said the old name served the company well at the start, easily communicating its product in a way that was fun and whimsical. But, as SurveyGizmo grew, its name became a hinderance.

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10/13/2020

SurveyGizmo rebrands as Alchemer

LOUISVILLE — SurveyGizmo LLC, a Boulder-founded consumer-feedback collection and integration software firm, is now known as Alchemer. The rebranding, which went into effect this month, is meant to reflect the firm’s evolution from a survey analytics firm to an enterprise-focused, customer-centric firm with a wider array of services.

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Daily Camera logo

10/13/2020

SurveyGizmo rebrands as Alchemer

LOUISVILLE — SurveyGizmo LLC, a Boulder-founded consumer-feedback collection and integration software rm, is now known as Alchemer.
The rebranding, which went into effect this month, is meant to reflect the firm’s evolution from a survey analytics rm to an enterprise-focused, customer-centric rm with a wider array of services.

GO TO ARTICLE
OA Online logo

10/13/2020

SurveyGizmo Announces Corporate Name Change to Alchemer to Reflect Focus on Creating Customer-Centric Organizations

SurveyGizmo – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology – announced today that it has changed its company name to Alchemer. The new name change better reflects the company’s mission in helping businesses transform into customer-centric organizations.

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9/11/2020

SurveyGizmo wins Expert’s Choice on FinancesOnline

(SurveyGizmo is now Alchemer. This article was written before the name changed.)
SurveyGizmo is a flexible platform that enables more efficient data collection and analysis for businesses. The platform offers a variety of pre-configured surveys, workflows, and feedback collection tools that can help teams get the information needed from internal and external sources. In addition to the standard product offering, SurveyGizmo offers preconfigured solutions.

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5/13/2020

This Boulder tech company’s key to Covid-19 survival: Staying ‘mission-critical’ for its customers

(SurveyGizmo is now Alchemer. This article was written before the name changed.)
Boulder-based SurveyGizmo was in the middle of exploring a rebrand when the coronavirus pandemic put everything on pause.
“We’re much more than surveys and much more than a gizmo,” CEO David Roberts told Denver Business Journal.

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5/15/2020

SurveyGizmo is an advanced data collection software, with support for survey logic and data export to R and SPSS.

(SurveyGizmo is now Alchemer. This article was written before the name changed.)
SurveyGizmo is one of the most powerful survey design platforms available. The software has a very advanced suite of survey logic tools, which can be further customized with Javascript code. The question types available in SurveyGizmo are nearly unrivaled, while its data analytics capabilities allow this software to work seamlessly with R and SPSS.

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2/21/2020

Inspirational Women in STEM and Tech: “It is a myth that women in STEM are robots or have little to no personality” with Desiree Robinson of SurveyGizmo

(SurveyGizmo is now Alchemer. This article was written before the name changed.)
Authority Magazine interviewed SurveyGizmo Director of Information Security and Compliance, Desiree Robinson about the myths surrounding women in STEM. “I’ve been fortunate to meet so many different types of women in my field — we definitely don’t have a stereotype…”

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2/14/2020

8 HR technology trends CHROs should investigate in 2020

(SurveyGizmo is now Alchemer. This article was written before the name changed.)
No list of current CHRO trends would be valid without mentioning workforce experience tools. Tools such as Qualtrics or SurveyGizmo represent the types of technologies that can help you gather feedback…

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2/7/2020

Customer Feedback Will Be More Actionable and Better Managed in 2020

(SurveyGizmo is now Alchemer. This article was written before the name changed.)
Chris Benham, SurveyGizmo CMO was asked what he sees as changes for 2020 to the management of customer experience data in order to drive individualized action and data governance.

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1/30/2020

SurveyGizmo Launches Activated NPS

(SurveyGizmo is now Alchemer. This article was written before the name changed.)
SurveyGizmo launched Activated NPS to help companies collect and respond to Net Promoter Score (NPS) feedback immediately and directly.

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1/29/2020

SurveyGizmo Launches a Net Promoter Score Tool

(SurveyGizmo is now Alchemer. This article was written before the name changed.)
SurveyGizmo launched Activated NPS, which integrates directly with companies’ CRMs to create a closed-loop product solution.

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1/29/2020

SurveyGizmo Debuts NPS Feedback Solution

(SurveyGizmo is now Alchemer. This article was written before the name changed.)
The new Activated NPS Solution provides a suite of pre-configured survey questions, integrations, and reports through which customers can set up, manage and monitor their company’s response to customer feedback.

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1/28/2020

CEO Series: Interview with David Roberts, CEO of SurveyGizmo

(SurveyGizmo is now Alchemer. This article was written before the name changed.)
An interview with David Roberts, the CEO of SurveyGizmo on the challenges of scaling a SaaS platform, the evolving role of CX in organizational strategy and success, and the future of data privacy.

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1/24/2020

Democratized Software: Empowering the Business

(SurveyGizmo is now Alchemer. This article was written before the name changed.)
We are witnessing the next wave of software; one that democratizes its use and allows all parts of a business to participate in making it work.

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1/24/2020

Democratized Software: Empowering the Business

(SurveyGizmo is now Alchemer. This article was written before the name changed.)
We sat down with Desiree Robinson, Governance, Risk, and Compliance Manager at SurveyGizmo, to discuss the importance of data governance, what organizations can do to ensure employee information is protected and how to motivate everyone to take an active role in data security.

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12/4/2019

The Rise Of Democratized Software

(SurveyGizmo is now Alchemer. This article was written before the name changed.)
The rise of democratized software is dramatically affecting both the performance and security of enterprises of all sizes. It’s no coincidence this rise coincides with the advances of the millennial generation in these same organizations.

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9/15/17

PlaceSpeak And SurveyGizmo To Launch Partnership

(SurveyGizmo is now Alchemer. This article was written before the name changed.)
SurveyGizmo and PlaceSpeak announce their partnership which will support organizations in making informed decisions, and empower citizens to make a meaningful impact on their communities.

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8/27/2017

How To Incorporate Charisma Into Your Business Communication Strategy

(SurveyGizmo is now Alchemer. This article was written before the name changed.)
The Huffington Post calls out SurveyGizmo as their suggested tool to collect employee feedback and help make your employees feel heard.

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8/10/2017

The 50 Best Cloud Services For SMB

(SurveyGizmo is now Alchemer. This article was written before the name changed.)
PC Magazine mentions SurveyGizmo as their Editor’s Choice for best online survey tool.

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Press Releases

10/21/2020

Alchemer Surpasses Qualtrics as “Expert’s Choice”; Awarded 11th Consecutive “Most Implementable Enterprise Solution” Award

Alchemer (formerly SurveyGizmo) also earns “Highest User Adoption” and “Best Results” awards
LOUISVILLE, COLORADO, OCTOBER 21, 2020 – Alchemer – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology – announced today that it was awarded the 2020 “Expert’s Choice” award by FinancesOnline, surpassing last year’s winner, Qualtrics. FinancesOnline, a leading research platform for SaaS/B2B software with more than 2.5 million monthly readers, also awarded Alchemer their “Supreme Software” and “Great User Experience” awards for 2020.

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10/13/2020

SurveyGizmo Announces Corporate Name Change to Alchemer to Reflect Focus on Creating Customer-Centric Organizations

Alchemer transforms customer feedback into actionable gold
LOUISVILLE, COLORADO, OCTOBER 13, 2020
SurveyGizmo – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology – announced today that it has changed its company name to Alchemer. The new name change better reflects the company’s mission in helping businesses transform into customer-centric organizations.

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09/15/2020

SurveyGizmo Launches Enterprise Service Model

(SurveyGizmo is now Alchemer. This press release was created before the name changed.)
SurveyGizmo launched its new Enterprise Service Model. The model features a European Support Center, expanded telephone support, and an integrated learning platform that helps customers leverage the many features of the Alchemer Voice-of-the Customer platform..

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01/29/2020

SurveyGizmo Launches Activated NPS Solution

(SurveyGizmo is now Alchemer. This press release was created before the name changed.)
SurveyGizmo launched its Activated NPS Solution today, making it easy to respond to Net Promoter Score (NPS) feedback immediately and directly to drive higher customer engagement. The solution gives companies what they need to collect and act on feedback to close the loop with customers.

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10/16/2019

G2 Crowd Crowns SurveyGizmo an Industry Leader.

(SurveyGizmo is now Alchemer. This press release was created before the name changed.)
The G2 Crowd announced its Fall 2019 results, and SurveyGizmo won a total of six badges — Overall Leader, Small Business Leader, High Performer: Enterprise, High Performer: Mid-Market, Most Implementable: Enterprise, and Fastest Implementation: Enterprise.

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10/30/2017

G2 Crowd Recognizes SurveyGizmo As A High Performer In Enterprise Feedback Management.

(SurveyGizmo is now Alchemer. This press release was created before the name changed.)
SurveyGizmo has been recognized as a high performer in Enterprise Feedback Management (EFM) according to the G2 Crowd Fall Grid Report.

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10/3/2017

Design And Launch SurveyGizmo Campaigns Directly From Fuel Cycle.

(SurveyGizmo is now Alchemer. This press release was created before the name changed.)
New partnership expedites the speed and efficiency with which brands can gather customer feedback and insights from online communities.

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Media Contact

Sherri Walkenhorst
(801) 373-7888
sherriw@connectmarketing.com
Go to the Press Kit

Alchemer at a Glance

Alchemer (formerly SurveyGizmo) transforms customer feedback into operational gold to create customer-centric organizations. Alchemer provides a customer-experience platform and pre-packaged solutions that enable businesses to collect and act on feedback to find, get, and keep more customers and employees. Only Alchemer puts customers at the center of everything a company does by integrating feedback directly into the systems and applications that power the organization today. Alchemer serves more than 15,000 global customers and 30% of the Fortune 500.

Go to the Press Kit