Alchemer in the News

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Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.

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In the News

Alchemer Announces AI-Powered Solution Alchemer Pulse

Alchemer has announced Alchemer Pulse, an AI-powered solution built for customer experience and feedback programs that lets organisations analyse and act on customer insights instantly, directly improving business results.
In addition to turning qualitative feedback into actionable insights, Alchemer Pulse uncovers ideas and concepts that an organisation may not think to ask, and provides details that would be difficult to uncover in a structured survey....

June 18, 2024

Alchemer Empowers Businesses to Understand and Act on Audience Thoughts and Feelings at Never-before-seen Scale and Speed

Alchemer, a global leader in customer feedback management and enterprise experience technology, announced Alchemer Pulse, empowering businesses to immediately analyze open text feedback for clear audience insights that can directly impact business results.

Alchemer Pulse was built specifically for customer experience (CX) and feedback programs, and this AI-driven solution empowers organizations to: Understand how their audience thinks and feels – in their own words, Instantly turn qualitative...

June 18, 2024

Alchemer Empowers Businesses To Understand And Act On Audience Thoughts And Feelings At Never-Before-Seen Scale And Speed

June 18, 2024

Alchemer Helps Businesses Understand, Act on Customer Freeform Text

Alchemer, a specialist in customer feedback management and enterprise experience technology, has released Alchemer Pulse, empowering businesses to immediately analyze open text feedback for clear audience insights that can directly impact business results.

Alchemer Pulse was built specifically for customer experience (CX) and feedback programs, and this AI-driven solution empowers organizations to: Understand how their audience thinks and feels in their own words, Instantly turn qualitative...

June 17, 2024

Alchemer Empowers Businesses to Understand and Act on Audience Thoughts and Feelings at Never-before-seen Scale and Speed

LOUISVILLE, Colo. — Alchemer, a global leader in customer feedback management and enterprise experience technology, today announced Alchemer Pulse, empowering businesses to immediately analyze open text feedback for clear audience insights that can directly impact business results.
Alchemer Pulse was built specifically for customer experience (CX) and feedback programs, and this AI-driven solution empowers organizations to: Understand how their audience thinks and feels – in their own words...

June 17, 2024

Alchemer empowers businesses to understand and act on audience thoughts and feelings at never-before-seen scale and speed

Alchemer Pulse summarizes and analyzes open text feedback – delivering actionable customer insights and opportunities.

Alchemer, a global leader in customer feedback management and enterprise experience technology, today announced Alchemer Pulse – empowering businesses to immediately analyze open text feedback for clear audience insights that can directly impact business results.

Alchemer Pulse was built specifically for customer experience (CX) and feedback programs.

This AI-driven solution...

June 17, 2024

Alchemer Launches Pulse for Text Feedback

Alchemer, a provider of customer feedback management and enterprise experience technology, today released Alchemer Pulse to enable businesses to analyze open text feedback from customers.

Alchemer Pulse brings together free-form customer feedback from multiple sources, including surveys, reviews, ratings from the App Store and Google Play, social media, and support tickets to quickly identify and quantify consistent themes. Using large language models (LLMs) and purpose-built ai...

June 17, 2024

Alchemer Empowers Businesses to Understand and Act on Audience Thoughts and Feelings at Never-before-seen Scale and Speed

Alchemer, a global leader in customer feedback management and enterprise experience technology, today announced Alchemer Pulse, empowering businesses to immediately analyze open text feedback for clear audience insights that can directly impact business results. Alchemer Pulse was built specifically for customer experience (CX) and feedback programs, and this AI-driven solution empowers organizations to: Understand how their audience thinks and feels – in their own words, Instantly turn...

June 17, 2024

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PR Manager | 1-800-609-6480 | email

Press Releases

Alchemer Empowers Businesses to Understand and Act on Audience Thoughts and Feelings at Never-before-seen Scale and Speed

Alchemer Pulse Summarizes and Analyzes Open Text Feedback, Delivering Actionable Customer Insights and Opportunities...

LOUISVILLE, Colo.--(BUSINESS WIRE)--Alchemer, a global leader in customer feedback management and enterprise experience technology, today announced Alchemer Pulse, empowering businesses to immediately analyze open text feedback for clear audience insights that can directly impact business results.
Alchemer Pulse was built specifically for customer experience (CX) and feedback programs, and this AI-driven solution empowers organizations to: Understand how their audience thinks and feels...

June 17, 2024

Alchemer Research Solutions Expands Customers’ Market Research Capabilities, with Best-in-Class Speed, Reach, and Analysis

New agency-style market research team allows customers to scale research programs on-demand...

LOUISVILLE, Colo.– Alchemer, a global leader in experience management and enterprise feedback technology, today announced the launch of Alchemer Research Solutions, a full-service market research team available to help customers quickly expand and scale their research capabilities to ensure they get the insights they need

Led by long-time industry veteran, Brian Henley, Alchemer Research Solutions extends an organization’s capabilities by handling elements pre-, during- or post-survey...

April 30, 2024

Alchemer CTO, Brandi Vandegriff, Receives CIO of the Year Award from Colorado Technology Association

Vandegriff recognized for exceptional leadership of technology and teams, positively impacting Alchemer customers...

LOUISVILLE, Colo.– Alchemer, a global leader in experience management and enterprise feedback technology, today announced that Brandi Vandegriff has won the Colorado Technology Association’s CIO of the Year Award. This award recognizes senior technology leaders who are driving innovation both within their organizations and across the broader technology community.

The Colorado Technology Association (CTA) is the state’s premier technology organization focused on advancing the Colorado technology...

March 13, 2024

Alchemer Recognized in 2024 Gartner® Magic Quadrant™ for Voice of the Customer Platforms for Third Consecutive Research Report

“Customers depend on Alchemer to make feedback meaningful to their business..."...

LOUISVILLE, Colo.– Alchemer — a global leader in experience feedback technology — announced today that it has been named to the Gartner Magic Quadrant for Voice of the Customer Platforms research report for the third consecutive time. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute...

February 6, 2024

Alchemer Digital Delivers Omni-channel Customer Engagement Across Digital Properties

Digital leaders can listen to and communicate with customers through the digital channels where their customers choose to engage...

LOUISVILLE, Colo.– Alchemer – a global leader in experience management and enterprise feedback technology – announces Alchemer Digital. Alchemer Digital includes Alchemer Mobile and Alchemer Web in a single platform, enabling digital leaders to leverage omni-channel engagement to drive higher value customer experiences.

Alchemer Digital allows organizations to engage with their customers across multiple digital channels, including SaaS applications, iOS and Android apps, and marketing websites...

November 2, 2023

Alchemer Hires Former Qualtrics Sales Executive As Chief Revenue Officer

Key leadership addition positions Alchemer to continue impressive organic and acquisition momentum...

LOUISVILLE, Colo. – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the hiring of Brandon Hodges as Chief Revenue Officer (CRO). Hodges most recently spent 18 years at Qualtrics and Oracle, companies recognized for having great sales-driven cultures. Hodges will assume full responsibility for Alchemer’s go-to-market operations, including domestic and international sales, partnerships, new and expansion sales, customer retention and account...

August 29, 2023

Alchemer Releases 2023 Mobile Customer Engagement Benchmark Report

Data from more than one billion mobile app installs shows higher app ratings, reviews, and retention are directly tied to closing the loop with customers...

LOUISVILLE, Colo. – Alchemer – a global leader in experience management and enterprise feedback technology – today launched the eighth-annual Mobile Customer Engagement Benchmark Report. This study presents the analysis and key findings of trends seen in the mobile-app landscape and across 11 industries during the past year.

Data from more than one billion mobile app installations was collected from Alchemer Mobile (formerly Apptentive) customers representing 1,000 different iOS and Android...

May 2, 2023

Alchemer Launches Alchemer Workflow – the Fastest, Easiest, Most Effective Way to Close the Feedback Loop with Customers and Employees

First-to-market features drive deeper engagements to increase customer adoption, retention, growth, and advocacy....

LOUISVILLE, Colo. – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees.

Alchemer Workflow is available immediately...

February 14, 2023

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