CUSTOMER ENGAGEMENT

Drive customer acquisition, adoption and retention—across your entire business

Overview

Empower every customer-facing team to move the needle with continuous, connected feedback

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Engage with every customer touchpoint

Target the right customers at the right moment and guide user behavior with automated feedback and engagement tools.

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Instantly act on customer feedback

Deliver in-the-moment feedback to the right people, so everyone can drive the metrics that matter most.

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Make smarter decisions, faster

Analyze feedback across every channel, and easily integrate and share results, uncover trends, and make strategic improvements.

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Connect feedback to the way you work

Integrate Alchemer with the tools you already use to automatically collect and act on customer feedback, without additional work.

SALES & MARKETING

Supercharge your go-to-market growth curve

Give your sales and marketing teams the tools, automation, and insights they need to drive more revenue.

MARKETING

Find and engage the audiences you care about

Effortlessly target the right customer segments, at the right time, and guide user behaviors that grow new and existing revenue.

    • Build a high-performance advocacy program
      Target your happiest customers with perfectly-timed prompts that drive reviews and referrals, so you can boost awareness, conversions—and revenue.
    • Transform sentiment into share of wallet
      Track sentiment over time, target the right audiences with coupons and referral requests, and turn customer pain points into conversions.
    • Engage with customers, anywhere
      Gather feedback on events, advisory boards, promotions, and more, on physical and digital experiences.
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SALES & SUCCESS

Close more deals and drive more revenue

Understand why you win or lose deals, and get the tools, automation, and insights you need to win more business.

    • Improve win rates with real-time feedback
      Gather feedback on the factors that influence deals—like team members, demos, pricing, and more—and quickly make strategic decisions.
    • Streamline sales operations
      Collect contextual feedback at every point in the sales cycle, and automatically deliver it to stakeholders in sales, marketing, and product.
    • Identify and act on pain points
      Run regular check-ins with existing accounts to collect continuous feedback, track sentiment, and ensure customers are happy before issues threaten renewals.
DIGITAL PRODUCTS​

Shape digital experiences that deliver results​

Alchemer helps digital leaders improve adoption, boost conversion rates, and understand what is and isn’t working, so you can prioritize the experiences that drive higher customer engagement and satisfaction across mobile, web apps, and websites—and higher revenue growth.

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CUSTOMER EXPERIENCE​

Grow loyalty and retention with a customer-centric business​

Build a powerful, scalable VoC program with customer feedback collection that’s automated at every stage of their journey—and seamlessly connected to your everyday operations.

    • Create connections at the perfect moment
      With unmatched flexibility and a robust feature set, you can customize everything about the design and delivery of your VoC program.
    • Act on feedback faster with effortless automation
      Advanced workflows, triggers, and integrations elevate positive feedback and notify the right people when remedial action is required.
    • Precisely control data governance
      Flexible, security-based permissions give you complete control of who can build and edit collection mechanisms, modify workflows, and access data.
CUSTOMER SERVICES & SUPPORT

Build resilient, responsive front-line teams

Empower your support teams to proactively uncover and address pain points—so you can anticipate needs, resolve issues faster, and exceed customer expectations at every step. 

Build a retention-driven support engine
Automatically send and follow up on NPS and CSAT surveys to nail satisfaction—and turn your support team into a revenue winner.

Effortlessly collect, route, and analyze feedback
Request customer feedback when tickets close, create and route new tickets based on responses, and quickly understand trends in experience.

Identify training opportunities

Collect hyper-targeted, contextual customer feedback, and route it to managers and stakeholders across your org for instant visibility.

Go from reaction to resolution, faster

Give every team the power to collect and act on feedback, while sharing insights and trends with the people who can make strategic decisions.

PRODUCT & UX

Launch successful products, faster and more efficiently

Effortlessly gather meaningful feedback from the right customers, without disrupting their in-product experience—and keep projects efficient and budgets on-track.

Take the guesswork out of your roadmap

Prioritize the projects that make a difference—and put your development resources in the right place.

Design, test, and
deliver—faster

Get instant, real-time customer feedback on new concepts and releases, and dramatically shorten development cycles.

Go beyond basic personas
and user profiles

Understand customer needs, unlock competitive insights, and connect with what makes your users tick.

Digital product managers see an average of:

50%

More app store downloads

75%

Reduction in customer churn

2000+

Development hours saved

Award-Winning Enterprise Feedback Software​

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Request a Demo

By accessing and using this page, you agree to the Terms of Use . Your information will never be shared.