Easily collect targeted, real-time digital feedback and engage customers at exactly the right moment in their journey.
Seamlessly integrate customer feedback, behavioral patterns, and journey analytics to eliminate guesswork. In a modern CX program, customer feedback can be collected with every interaction. Reach customers on your apps and websites, at any step of their digital journey – at 10x the response rates of traditional feedback collection (like email).
Target your customers with unmatched precision by leveraging a combination of digital events and customer data. Key targeting criteria includes:
Understand the right moment to ask for instant feedback—versus when your customer is ready to give more in-depth feedback.
Quickly understand how customers feel after a specific interaction or throughout their journey by using targeted feedback tools like surveys, polls, and rating prompts. These real-time feedback methods are designed for quick engagement and help you align responses with your business goals.
