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Category: Customer Emotion & Sentiment

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  • Alchemer Digital, Customer Emotion & Sentiment

How to Measure, Analyze and Use Mobile Customer Sentiment

Customer sentiment. It’s not just a buzzword, we promise. Customer sentiment is at the heart...

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  • Alchemer Mobile, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap

How to Drive Mobile Customer Engagement and Increase Product Feedback

Have you ever been looking for a recipe online but had to scroll all the...

Illustration with text The Ultimate Guide for Improving Mobile Customer Experience by Apptentive. Features a hand holding a smartphone with a speech bubble, set against a background with various icons.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

The Ultimate Guide for Improving Mobile Customer Experience

For many customers, their first interaction with a brand happens on a mobile device, so...

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  • Alchemer Mobile, Customer Acquisition, Customer Emotion & Sentiment, Mobile Marketing, Ratings & Reviews

Why App Ratings are Critical to ASO Marketing Strategy

When it comes to App Store Optimization (ASO), most brands think about keywords, compelling copy,...

A woman with long blonde hair, wearing sunglasses and a black top, is looking at her phone. She is seated at an outdoor wooden table with blurred buildings and trees in the background under a clear blue sky.
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  • Alchemer Mobile, Customer Emotion & Sentiment, Mobile Marketing, NPS & CSAT, Product Roadmap

3 Great Examples of Brands Using Voice of the Customer Solutions

Voice of the customer solutions encompass several key steps. Firstly, they involve capturing data related...

A person in a coral shirt is sitting and holding a smartphone in both hands. The background includes a blurred view of blue weights and a light wooden structure, suggesting a relaxed or casual setting.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews, Targeting & Remarketing

This One Question Drives Higher In-App Response Rates and Product Engagement

It all starts with a simple question: “Do you love our app?” This phrase has...

A tablet displaying various app icons on a screen sits on a wooden desk alongside a keyboard, a mouse, and a glass of water. A computer monitor in the background shows part of a desk setup.
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  • Alchemer Mobile, Customer Emotion & Sentiment, Digital Transformation, Mobile Marketing, Ratings & Reviews

How Do App Ratings and Reviews Differ Between iOS and Android App Stores?

App ratings and reviews are important metrics to understand when determining what drives customer acquisition....

A man in a dark t-shirt is writing on a notepad at a standing desk. There are computer monitors and yellow sticky notes in the foreground, and the office has bright lighting with people and furniture blurred in the background.
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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing

The 6-Step Checklist to Improve Your Mobile Feedback Strategy

At the end of the day, many customers feel that providing feedback is simply too...

Two people are examining documents at a table. The text on the image reads, E-GUIDE: Break Out of the Product Management Echo Chamber Using the Voice of the Customer.
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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Mobile Marketing, Product Management

How to Use Voice of the Customer Data to Improve Your Product

When brands listen to and act on the voice of the customer (often referred to...

A person is holding a smartphone above a payment terminal, possibly making a contactless payment. The terminal is on a wooden surface, and the image captures the act of a digital transaction in progress.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Shopping Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information on Shopping apps is from our 2022 Mobile App Customer...

A person with curly hair sits in an airport terminal, smiling at a phone. They are wearing a green sleeveless top and black pants, with a suitcase nearby. The background shows large windows and seating, indicating a waiting area.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Travel Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information on Travel apps is from our 2022 Mobile App Customer...

A person holds a smartphone with an image of a check visible on the screen. A laptop and a blurred document are in the background on a wooden surface.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Finance Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information is from our 2022 Mobile App Customer Engagement Report. Subcategories...

A woman wearing a mask is sitting indoors and having a video call on her smartphone. She is holding the phone in her left hand, and the screen displays a person on the other end of the call. The room has a TV and a sofa in the background.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Healthcare Apps: 2022 Mobile Customer Engagement Benchmarks

Healthcare App Subcategories: Medical, Fitness, Health Insurance In our 2022 Mobile Customer Engagement Benchmark Report,...

A person holds a smartphone displaying a food delivery app. The screen shows menu options including sushi, vegan, pasta, salad, and burger, with an Add to Cart button at the bottom.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews

QSRs, Food Services, and Restaurants: Mobile Customer Engagement Benchmarks

Subcategories: Restaurant, Food Services In our 2022 Mobile Customer Engagement Benchmark Report, a study of...

A man with curly red hair and a beard is sitting at a wooden table near a large window, smiling while looking at a smartphone. The room is dimly lit, and a few items lie on the table. Lush greenery is visible outside.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Ratings & Reviews

What is Customer Engagement, and Why is it Important in 2022?

“Customer engagement is the ongoing interactions between company and customer, offered by the company, chosen...

A woman and a man are smiling while looking at a smartphone outside. The woman has long braids, and the man has a beard. They are standing in front of lush green foliage.
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  • Alchemer Mobile, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Product Management, Product Roadmap

The Business Impact of Customer Experience

“Customer experience” is a ubiquitous phrase. But in a world filled with jargon and buzzwords,...

A man with glasses and a beard is sitting at a desk in an open office space, looking at his smartphone. He is wearing a red and gray striped sweater. Other people are working in the background.
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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management

Best Practices for In-app Messages

The opportunity to connect with customers has never been greater than when you’re in their...

A woman wearing a black long-sleeve shirt is smiling while looking at a smartphone. The background is a plain, soft beige color.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management

What is Customer Retention + 8 Customer Retention Strategies

Customer acquisition, ratings and reviews, and social proof are the most visible success indicators for...

Woman lounging on a couch, holding and looking at her smartphone. She is wearing a brown outfit and leaning against a blue cushion, with a white brick wall in the background.
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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap

6 Ways to Improve Your Product Experience

What is product experience? Product experience describes the entire journey a customer has within the...

Webinar announcement by Apptentive: 5 Customer Feedback Strategies for Finance Apps with speakers Marta Mueller and Veronica Rosenberg. Features their photos and titles, promoting industry benchmarks and practices. Button reads: Watch Now.
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  • Alchemer Mobile, Customer Emotion & Sentiment, Product Management, Ratings & Reviews

Webinar: 5 Mobile Customer Feedback Strategies for Finance Apps

Banking, fintech, and insurance companies are uniquely positioned to build relationships with mobile consumers—but few...

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