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Category: NPS & CSAT

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A woman with curly hair, wearing a yellow sweater, is sitting at a desk. She is smiling and writing in a notebook while looking at a laptop. Behind her, survey creation software windows are open on the screen.
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  • Alchemer Survey, Alchemer Workflow, NPS & CSAT, Product News, Reporting

Product Update: New Cross Survey Reporting Capabilities

Combine reports from multiple surveys into a single report By Cherilyn Cornwell, Alchemer Product Manager,...

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  • Alchemer Mobile, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap

How to Drive Mobile Customer Engagement and Increase Product Feedback

Have you ever been looking for a recipe online but had to scroll all the...

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  • Alchemer Mobile, Customer Experience, NPS & CSAT, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

How to Collect More In-App Feedback (and What to Do With It)

Your customers are already on their phones – meet them where they’re at through in-app...

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  • Alchemer Mobile, Customer Experience, Mobile Marketing, NPS & CSAT, Product Management

Tips for Writing Effective Mobile Survey Questions

To make informed decisions, gather abundant data from a representative cross-section of your customer base....

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  • Alchemer Mobile, Customer Emotion & Sentiment, Mobile Marketing, NPS & CSAT, Product Roadmap

3 Great Examples of Brands Using Voice of the Customer Solutions

Voice of the customer solutions encompass several key steps. Firstly, they involve capturing data related...

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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing

The 6-Step Checklist to Improve Your Mobile Feedback Strategy

At the end of the day, many customers feel that providing feedback is simply too...

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  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing

Mobile Surveys and Interaction Rates: 2022 Customer Engagement Benchmarks

The following data on mobile surveys and interaction and response rates is from our 2022...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Ratings & Reviews

What is Customer Engagement, and Why is it Important in 2022?

“Customer engagement is the ongoing interactions between company and customer, offered by the company, chosen...

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  • Alchemer Mobile, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing

Product Feedback: Why It Matters & 7 Steps to Success

In today’s competitive landscape, where customers have countless options at their fingertips, listening to and...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management

What is Customer Retention + 8 Customer Retention Strategies

Customer acquisition, ratings and reviews, and social proof are the most visible success indicators for...

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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap

6 Ways to Improve Your Product Experience

What is product experience? Product experience describes the entire journey a customer has within the...

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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, NPS & CSAT, Ratings & Reviews

2021 Engagement Benchmarks for Travel Apps

Travel was one of the hardest-hit industries in 2020. Due to interstate, national, and global...

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