Black Alchemer Logo
Request a Demo

Blog

Subscribe to our blog

NPS & CSAT

A woman with curly hair, wearing a yellow sweater, is sitting at a desk. She is smiling and writing in a notebook while looking at a laptop. Behind her, survey creation software windows are open on the screen.
  • Alchemer Survey, Alchemer Workflow, NPS & CSAT, Product News, Reporting
Product Update: New Cross Survey Reporting Capabilities
A person with long teal hair and red lipstick is wearing a black shirt, sitting while holding a smartphone. The background is softly blurred with dark brown elements, possibly steps or furniture.
  • Alchemer Mobile, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap
How to Drive Mobile Customer Engagement and Increase Product Feedback
Person outdoors wearing a black hoodie and green leggings, holding a phone with earphones plugged in. A rolled-up yoga mat is slung over their shoulder.
  • Alchemer Mobile, Customer Experience, NPS & CSAT, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing
How to Collect More In-App Feedback (and What to Do With It)
A woman with long hair wearing a white sweater is holding and looking at her phone. She is standing against a neutral, light-colored background.
  • Alchemer Mobile, Customer Experience, Mobile Marketing, NPS & CSAT, Product Management
Tips for Writing Effective Mobile Survey Questions
A woman with long blonde hair, wearing sunglasses and a black top, is looking at her phone. She is seated at an outdoor wooden table with blurred buildings and trees in the background under a clear blue sky.
  • Alchemer Mobile, Customer Emotion & Sentiment, Mobile Marketing, NPS & CSAT, Product Roadmap
3 Great Examples of Brands Using Voice of the Customer Solutions
A man in a dark t-shirt is writing on a notepad at a standing desk. There are computer monitors and yellow sticky notes in the foreground, and the office has bright lighting with people and furniture blurred in the background.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing
The 6-Step Checklist to Improve Your Mobile Feedback Strategy
  • 7 min
A woman with short dark hair is smiling while using a smartphone. She is wearing a dark shirt and standing in front of a bright backdrop with vertical blinds.
  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing
Mobile Surveys and Interaction Rates: 2022 Customer Engagement Benchmarks
  • 4 min
A man with curly red hair and a beard is sitting at a wooden table near a large window, smiling while looking at a smartphone. The room is dimly lit, and a few items lie on the table. Lush greenery is visible outside.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Ratings & Reviews
What is Customer Engagement, and Why is it Important in 2022?
Smiling older man with a white beard sitting on a couch holding a smartphone, wearing a light blue shirt. He looks to his left, appearing relaxed and content in a cozy room setting.
  • Alchemer Mobile, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing
Product Feedback: Why It Matters & 7 Steps to Success
A woman wearing a black long-sleeve shirt is smiling while looking at a smartphone. The background is a plain, soft beige color.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management
What is Customer Retention + 8 Customer Retention Strategies
Woman lounging on a couch, holding and looking at her smartphone. She is wearing a brown outfit and leaning against a blue cushion, with a white brick wall in the background.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap
6 Ways to Improve Your Product Experience
Person wearing a hoodie and mask sits in an empty airport terminal, looking at their phone. Empty chairs have signs indicating social distancing guidelines. Large windows show a blurred airport runway in the background.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, NPS & CSAT, Ratings & Reviews
2021 Engagement Benchmarks for Travel Apps
  • 6 min
Start making smarter decisions
Contact Sales
Start a Free Trial
A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.
Get your monthly dose of Alchemer insights!
Each month, we’ll bring you expert tips, valuable resources, and fresh ideas to help you turn insights into action and drive your organization forward.
By accessing and using this page, you agree to the Terms of Use. Your information will never be shared.

Subscribe to our Blog