- Alchemer Survey, Alchemer Workflow, NPS & CSAT, Product News, Reporting
Product Update: New Cross Survey Reporting Capabilities
Combine reports from multiple surveys into a single report By Cherilyn Cornwell, Alchemer Product Manager,...
- Alchemer Mobile, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap
How to Drive Mobile Customer Engagement and Increase Product Feedback
Have you ever been looking for a recipe online but had to scroll all the...
- Alchemer Mobile, Customer Experience, NPS & CSAT, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing
How to Collect More In-App Feedback (and What to Do With It)
Your customers are already on their phones – meet them where they’re at through in-app...
- Alchemer Mobile, Customer Experience, Mobile Marketing, NPS & CSAT, Product Management
Tips for Writing Effective Mobile Survey Questions
To make informed decisions, gather abundant data from a representative cross-section of your customer base....
- Alchemer Mobile, Customer Emotion & Sentiment, Mobile Marketing, NPS & CSAT, Product Roadmap
3 Great Examples of Brands Using Voice of the Customer Solutions
Voice of the customer solutions encompass several key steps. Firstly, they involve capturing data related...
- Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing
The 6-Step Checklist to Improve Your Mobile Feedback Strategy
At the end of the day, many customers feel that providing feedback is simply too...
- Alchemer Mobile, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing
Mobile Surveys and Interaction Rates: 2022 Customer Engagement Benchmarks
The following data on mobile surveys and interaction and response rates is from our 2022...
- Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Ratings & Reviews
What is Customer Engagement, and Why is it Important in 2022?
“Customer engagement is the ongoing interactions between company and customer, offered by the company, chosen...
- Alchemer Mobile, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing
Product Feedback: Why It Matters & 7 Steps to Success
In today’s competitive landscape, where customers have countless options at their fingertips, listening to and...
- Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management
What is Customer Retention + 8 Customer Retention Strategies
Customer acquisition, ratings and reviews, and social proof are the most visible success indicators for...
- Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap
6 Ways to Improve Your Product Experience
What is product experience? Product experience describes the entire journey a customer has within the...
- Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, NPS & CSAT, Ratings & Reviews
2021 Engagement Benchmarks for Travel Apps
Travel was one of the hardest-hit industries in 2020. Due to interstate, national, and global...