Black Alchemer Logo
Request a Demo

Category: Customer Feedback

Help Docs >
A group of young adults walks down a bustling city street, each absorbed in their smartphones. The scene captures a diverse mix of individuals dressed in casual winter clothing, reflecting a lively urban atmosphere.
Blog
  • Alchemer Digital, Alchemer Mobile, Customer Experience, Customer Feedback

How In-app Customer Feedback Helps Drive Revenue and Inform Your Product 

AppFollow and Alchemer Digital Customers Explain Why Responding to Feedback is so Valuable Alchemer was...

A group of people sitting around a table, each holding and looking at a smartphone. The phones are in various positions, and the table surface is wooden. The hands belong to different individuals, showing a diverse range of skin tones.
Blog
  • Alchemer Mobile, Brand Experience, Customer Experience, Customer Feedback, Integrated Feedback, Loyalty & Retention, Mobile Apps, Mobile Marketing, Solutions, Staying Connected

The Power of Mobile Applications: Elevating Business Success Through E-commerce and Customer Engagement 

Does your business not have a mobile application?  Many businesses find mobile apps an essential...

A digital art composition featuring a laptop, smartphone, and tablet displaying various graphs and data on a wooden surface. Abstract light trails and patterns of blue and yellow weave through the image, creating a sense of motion and connectivity.
Blog
  • Customer Feedback, Customer Story, Customer-Centricity, Integrated Feedback, Voice of the Customer

A Feedback Platform for Every Department in the Enterprise

Malwarebytes update: International cybersecurity firm fully switches from SurveyMonkey In early 2022, Malwarebytes had started...

Close-up of a person using a smartphone with icons of envelopes floating above, symbolizing email or messaging. The persons nails are painted red, and the background is blurred, focusing on the hand and smartphone.
Blog
  • Customer Feedback, Features, Survey Tips

Administrative Questions – An Answer to One of Your NPS Questions 

Administrative Questions are not visible to the respondent but are available to Alchemer license holders...
Three people stand in front of a transparent board with drawn diagrams and sticky notes. One person, on the left, writes on the board while the other two look on thoughtfully. The setting is a modern office with large windows.
Blog
  • Customer Feedback, Customer-Centricity, Employee-Centricity, Voice of the Customer

The Top Four Reasons Why Customer Experiences are Suffering 

According to the Salesforce State of Marketing report, 33% of customers will walk away from...
Close-up of a person using a smartphone with icons of envelopes floating above, symbolizing email or messaging. The persons nails are painted red, and the background is blurred, focusing on the hand and smartphone.
Blog
  • Customer Feedback, Features, Survey Tips

Discovering How to Use Contact Lists – An Answer to One of Your NPS Questions

We read each NPS comment. Today’s issue: “One area where currently I think Alchemer could...
A person in a black suit points at their watch while sitting across a table from another person, who is facing away from the camera. A laptop is open on the table between them. The setting suggests a professional or business environment.
Blog
  • Customer Feedback, Features

Time Does Not Wait and Neither Should Data

As stakeholders ramp up their data collection, it’s important to put that information to work...
Two dogs sit on a deck: a small, scruffy white dog with a blue collar and a larger yellow labrador with a purple collar, both resting on a blanket near flowers and a watering can.
Blog
  • Customer Feedback, Newsletter

Our Secret Life with Pets

In August, we asked our readers about their current pets, pets they would love to...
A group of business professionals in suits are standing and talking in a conference room with a large table, laptops, documents, glasses, and water bottles in the foreground.
Blog
  • Customer Feedback, Market Research

Getting to Know You

In August we ran a survey of our customer base to get to know who...
Silhouettes of business people interacting and shaking hands, overlaid with city skyscrapers at sunset and digital network icons, symbolizing global business and technology connections.
Blog
  • Customer Feedback, Customer-Centricity, Webinars

What to Expect in Customer Experience

Watching how customer experience has changed and evolved over the past year led us to...
A diverse group of professionals sit around a conference table, smiling and facing the camera, with laptops, papers, and a coffee cup; a woman stands at the front near a whiteboard with diagrams and photos.
Blog
  • Company News, Customer Feedback

As a Finalist at the Customer Centricity Awards, Alchemer Shares CX Trends

Early in October of 2020, the inaugural North American Customer Centricity Awards recognized those organizations...

Two people, a woman and a man, sit at a desk looking at a computer screen. The man points at the screen while the woman listens and observes, suggesting a collaborative customer support or learning environment.
Blog
  • Brand Experience, Customer Feedback, Customer-Centricity

How Alchemer Customer Support Brings Customer Centricity to Life

From the team that first activated Net Promoter Scores or NPS® The team conceived and created...

A double-exposure image of a city skyline with a silhouette of a person raising their arms and holding a shopping bag, symbolizing celebration, urban shopping, and Closing the Loop with Customers.
Blog
  • Customer Feedback, Integrated Feedback

Closing the Customer Feedback Loop Done Right

A Guest Blog by Ashley Halsey Many companies ask for customers’ feedback, and they’ll spend...

A digital collage showing white gears and arrows overlaid on a blurred image of people working at a desk with laptops and papers, representing teamwork, technology, workflow processes, and taking feedback into action.
Blog
  • Customer Feedback, Integrated Feedback

Putting Feedback Into Action

When you look at the customer-service revolution, putting the changes into perspective lets you see...

A person’s hand interacts with a virtual interface displaying six award badges from G2, labeled High Performer, Most Implementable, Fastest Implementation, and Leader for Enterprise and Small Business, all for Fall 2019.
Blog
  • Company News, Customer Feedback

Business Users Love Alchemer

G2.com is a valuable resource for businesses looking to invest in enterprise solutions. It provides...

Two people sit at a wooden table outdoors, working. One uses a laptop, the other holds a smartphone with a glass of iced coffee nearby. A tablet and more drinks are also on the table.
Blog
  • Customer Feedback, Survey Tips

Providing Excellent Customer Service with Surveys

Excellent Customer Service Has Become Imperative to Business Success As technology has evolved over the...

Blog
  • Customer Feedback, Survey Tips

8 Customer Experience Survey Best Practices to Keep in Mind

Customer Experience Surveys Are Critical to Business Success In previous articles, we’ve covered why customer...

Blog
  • Customer Feedback, Survey Tips

Best Practices for Measuring Customer Satisfaction

What is Customer Satisfaction? Customer satisfaction (CSAT) is a measurement that gauges the degree to...

A blue notebook with large white numbers, a black pen, a metal plus sign, and part of a laptop on a wooden desk.
Blog
  • Customer Feedback

How Vertafore Maintains Customer Experience Excellence

Case Study Overview Meet Vertafore Vertafore, a Denver-based company with over 1,400 employees and multiple...

A modern workspace with a wooden desk, open laptop with blank screen, notebook with pen, smartphone, potted plant, cup and saucer, and a lit desk lamp, set against a gray textured wall.
Blog
  • Customer Feedback

2018 Customer Experience Predictions

With the new year ahead, there is no better time than now to start discussing...

Alchemer delivers great CX results
Get a Demo
Get your monthly dose of Alchemer insights!
Each month, we’ll bring you expert tips, valuable resources, and fresh ideas to help you turn insights into action and drive your organization forward.
By accessing and using this page, you agree to the Terms of Use. Your information will never be shared.
See Alchemer in action
Request a demo to learn how feedback can drive your business forward.

By accessing and using this page, you agree to the Terms of Use . Your information will never be shared.