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Category: Customer Feedback

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Blog
  • Customer Feedback, Digital Transformation

Digital feedback trends and challenges

The following content is from our new e-guide, Customer Feedback in the Digital Era. To...

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Blog
  • Customer Experience, Customer Feedback, Voice of the Customer

Leveraging Voice of Customer Data: Turning Objections into Sales Opportunities

Imagine you’re delivering a crucial sales presentation. Suddenly, your potential client raises an objection. Instead...

A team of customer service representatives working at their desks in an office. A woman in the foreground is wearing a headset and smiling at her computer screen. Two colleagues are in the background, also using computers and headsets.
Blog
  • Customer Experience, Customer Feedback, Sentiment analysis, Text analytics

The support team’s guide to customer obsession

“Customer service represents the heart of a brand in the hearts of its customers.” –...

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Blog
  • Customer Experience, Customer Feedback

The marketer’s guide to customer obsession 

“The aim of marketing is to know and understand the customer so well that the...

Two product managers stand in front of a glass wall covered in sticky notes. They seem to be discussing or organizing tasks for different quarters (Q1, Q3, Q4) as labeled on the wall. The scene suggests a planning or brainstorming session.
Blog
  • Customer Feedback, Product Feedback, Product Management

The product manager’s guide to customer obsession

“We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work...

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Blog
  • Customer Experience, Customer Feedback

6 CX Challenges and How to Overcome Them

The evolving world of customer experience (CX) brings new challenges, but at Alchemer we see...

A chart with green and pink bars, accompanied by speech bubbles. One green bubble has a smiling face, while a pink bubble shows a sad face. The background is dark blue with curved lines with the text "New Alchemer Pulse" to the left
Blog
  • AI, Alchemer Pulse, Customer Experience, Customer Feedback

Introducing Alchemer Pulse: turn noisy text feedback into signals you can act on, with AI built for customer-obsessed teams 

Today, we launched Alchemer Pulse: the only AI-driven text analysis solution specifically built for customer...

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Blog
  • Alchemer Digital, Alchemer Mobile, Customer Experience, Customer Feedback

How In-app Customer Feedback Helps Drive Revenue and Inform Your Product 

AppFollow and Alchemer Digital Customers Explain Why Responding to Feedback is so Valuable Alchemer was...

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Blog
  • Alchemer Mobile, Brand Experience, Customer Experience, Customer Feedback, Integrated Feedback, Loyalty & Retention, Mobile Apps, Mobile Marketing, Solutions, Staying Connected

The Power of Mobile Applications: Elevating Business Success Through E-commerce and Customer Engagement 

Does your business not have a mobile application?  Many businesses find mobile apps an essential...

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Blog
  • Customer Feedback, Customer Story, Customer-Centricity, Integrated Feedback, Voice of the Customer

A Feedback Platform for Every Department in the Enterprise

Malwarebytes update: International cybersecurity firm fully switches from SurveyMonkey In early 2022, Malwarebytes had started...

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Blog
  • Customer Feedback, Features, Survey Tips

Administrative Questions – An Answer to One of Your NPS Questions 

Administrative Questions are not visible to the respondent but are available to Alchemer license holders...
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Blog
  • Customer Feedback, Customer-Centricity, Employee-Centricity, Voice of the Customer

The Top Four Reasons Why Customer Experiences are Suffering 

According to the Salesforce State of Marketing report, 33% of customers will walk away from...
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