Black Alchemer Logo
Request a Demo

Category: Alchemer Mobile

Help Docs >
Woman lounging on a couch, holding and looking at her smartphone. She is wearing a brown outfit and leaning against a blue cushion, with a white brick wall in the background.
Blog
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap

6 Ways to Improve Your Product Experience

What is product experience? Product experience describes the entire journey a customer has within the...

A cyclist in a blue jacket and helmet checks his phone while leaning on a bike. He stands near a brick wall overlooking a river, with buildings and a bridge visible in the background. It is a cloudy day.
Blog
  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

Strava’s Missed Opportunity to Drive Mobile App Retention and Gain Actionable Product Feedback

On the last Tuesday of every month, our team gives some tough love to our...

Webinar announcement by Apptentive: 5 Customer Feedback Strategies for Finance Apps with speakers Marta Mueller and Veronica Rosenberg. Features their photos and titles, promoting industry benchmarks and practices. Button reads: Watch Now.
Blog
  • Alchemer Mobile, Customer Emotion & Sentiment, Product Management, Ratings & Reviews

Webinar: 5 Mobile Customer Feedback Strategies for Finance Apps

Banking, fintech, and insurance companies are uniquely positioned to build relationships with mobile consumers—but few...

A person wearing a brown sweater types on a laptop at a desk. A notebook and a mug of coffee are nearby. Bright light comes through a window in the background, illuminating the scene.
Blog
  • Alchemer Mobile, Digital Transformation

The Value of First-party Data in Customer Experience

First and third-party data collection are the hot topic for digital marketers right now. Between...

A woman in a yellow jacket is refueling a car at a gas station while holding a smartphone in their other hand. The car is silver-colored.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews

2021 Engagement Benchmarks for Utilities Apps

One size did not fit all for Utilities apps in 2020. Depending on industry (energy,...

A person with long hair and tattooed arms sits on a couch, looking at a smartphone. They are wearing a maroon t-shirt and jeans. The background includes windows with curtains, a light-colored sofa, and a red cushion.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews

Engagement Benchmarks for Business Services Apps

Brands in the Business Services category faced diverse 2020 challenges. Some companies (like those focused...

A man and a young boy sit at a wooden table, with the man holding a tablet and the boy writing in a notebook. They appear to be engaged in a study session. Books and a pencil case are visible on the table. Shelves are in the background.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews

2021 Engagement Benchmarks for Education Apps

Education was one of the hardest hit industries in 2020. Quick transitions to remote learning,...

A person wearing a gray tank top and patterned pants is lying on a couch, holding a phone in one hand. They are cuddling a small dog with light fur, which is lying on its back playfully.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews

2021 Engagement Benchmarks for Media Apps

Media and Entertainment apps played a critical role in helping us get through 2020. While...

A woman with braided hair sits on a bed, holding a smartphone in one hand and a credit card in the other. A laptop is open in front of her. She wears a green tank top and appears focused, possibly making an online transaction.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews

Engagement Benchmarks for Retail and eCommerce Apps

Digital shopping exploded in 2020, with an increase in both consumers and usage. While some...

A woman in a plaid shirt sits on a bed using a smartphone, with a laptop on their lap displaying a stock market graph. The room is softly lit, and the bed has white bedding and a patterned pillow in the background.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews

Finance Apps: Benchmarks for Success in 2021

Finance brands were generally spared by the marketplace shakeup of 2020. Consumers used Finance apps...

A customer is using a smartphone to make a contactless payment at a drive-thru window. A masked barista is handing a coffee cup to the customer.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews

Engagement Benchmarks for Food and Drink Apps

The food and drink industry was heavily impacted by restrictions on dining, shopping, and delivery...

A person sits cross-legged on a yoga mat beside a pool, looking at a smartphone. Theyre wearing a black top and floral leggings. A water bottle, flip-flops, and another mat are nearby, with a building and plants in the background.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews

Healthcare Apps: 2021 Engagement Benchmarks

It was quite a year for healthcare. While we watched brave, brilliant healthcare workers combat...

A person in a light purple shirt and black tie is holding a smartphone. Above them, a row of five blue stars is opposite an Apple logo, while four and a half dark stars are opposite an Android logo, suggesting a rating comparison.
Blog
  • Alchemer Mobile, Ratings & Reviews

App Ratings and Reviews: 2021 Benchmarks

Since 2008, app store ratings and reviews have played a critical role in conversion and...

Red anniversary logo featuring 10 with a heart symbol inside the zero. 2011 to the left and 2021 to the right. Year Anniversary is written below, with Apptentive and a small heart logo beneath that.
Blog
  • Alchemer Mobile, Company News

One Billion Voices – Our First Decade of Delivering Customer Love

Ten years ago, Mike Saffitz, Andrew Wooster, Sky Kelsey, and I started Alchemer Mobile (formerly...

Person wearing a hoodie and mask sits in an empty airport terminal, looking at their phone. Empty chairs have signs indicating social distancing guidelines. Large windows show a blurred airport runway in the background.
Blog
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, NPS & CSAT, Ratings & Reviews

2021 Engagement Benchmarks for Travel Apps

Travel was one of the hardest-hit industries in 2020. Due to interstate, national, and global...

A person wearing a white shirt uses a smartphone. They are also wearing a smartwatch on their left wrist. The focus is on their hands and the device they are holding.
Blog
  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, Product Management

2021 App Retention Benchmarks

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. While...

Advertisement for a webinar titled The State of Mobile Consumer Engagement 2021 with Christy Culp, Chief Customer Officer at Apptentive. Includes a Watch Now button and a picture of Christy Culp with a blue background and chat bubble design.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

Watch: The State of Mobile Consumer Engagement 2021 Webinar

Alchemer Mobile (formerly Apptentive)’s annual Mobile App Engagement Report serves as a baseline to help...

Image of a graphic titled 2021 Mobile App Engagement Benchmark Report from Apptentive. It mentions data from one billion app installs, covering 10 app categories and 20 subcategories. The background features geometric blue and teal patterns.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

2021 Mobile App Engagement Benchmark Report

2020 reset the mobile app engagement playing field. In response, teams across all industries need...

A man wearing a face mask and a black T-shirt is looking down at his smartphone. He has tattoos on his arms. The background is blurred, showing an indoor setting with some plants and chairs.
Blog
  • Alchemer Mobile, NPS & CSAT, Product Management, Ratings & Reviews, Targeting & Remarketing

How to Get High-Quality and Useful Mobile Customer Feedback

We’ve all seen it: Disgruntled customers taking to the app stores to gripe about something...

A person wearing a patterned face mask and a dark jacket sits in an airport terminal, looking at their phone. A suitcase with a blue stripe is beside them. Signs and a bright ceiling are visible in the background.
Blog
  • Alchemer Mobile, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Product Management

Key Mobile Strategies for Travel Apps During the Reopening Process

While travel looks like it will remain relatively unpopular in the first half of 2021...

Alchemer delivers great CX results
Get a Demo
Get your monthly dose of Alchemer insights!
Each month, we’ll bring you expert tips, valuable resources, and fresh ideas to help you turn insights into action and drive your organization forward.
By accessing and using this page, you agree to the Terms of Use. Your information will never be shared.
See Alchemer in action
Request a demo to learn how feedback can drive your business forward.

By accessing and using this page, you agree to the Terms of Use . Your information will never be shared.