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A group of silhouetted people stands in a modern, bright space with digital network lines, data points, and a world map overlay, symbolizing global business, technology, and communication.
  • Press Release
Alchemer Launches Activated NPS Solution
  • 2 min
Red icons on a white background show a flowchart with a person, organizational chart, documents with a profile, folders, and gears, indicating a process related to management or human resources. Dotted circular arrow surrounds the elements.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Mobile Marketing, Product Management
How Customer Emotion Impacts Customer Sentiment
  • 6 min
A double-exposure image of a city skyline with a silhouette of a person raising their arms and holding a shopping bag, symbolizing celebration, urban shopping, and Closing the Loop with Customers.
  • Customer Feedback, Integrated Feedback
Closing the Customer Feedback Loop Done Right
A digital collage showing white gears and arrows overlaid on a blurred image of people working at a desk with laptops and papers, representing teamwork, technology, workflow processes, and taking feedback into action.
  • Customer Feedback, Integrated Feedback
Putting Feedback Into Action
A group of six people sit around a white table in a bright office, discussing information displayed on a computer monitor. Sticky notes cover the wall behind them, and a yellow laptop and notebooks are on the table.
  • Alchemer Mobile, Guest Post, Product Management
Top UI Design Tools for Creating Mockups and Prototyping
A smartphone screen displaying the DD Perks app with points and an offer for $1 off a dozen donuts. In the background, the exterior of a Dunkin Donuts store is visible.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
Strategies to Help Food and Drink Brands Improve Customer Engagement
A group of silhouetted people stands in a modern, bright space with digital network lines, data points, and a world map overlay, symbolizing global business, technology, and communication.
  • Press Release
G2 Crowd Crowns Alchemer an Industry Leader
  • 3 min
A person’s hand interacts with a virtual interface displaying six award badges from G2, labeled High Performer, Most Implementable, Fastest Implementation, and Leader for Enterprise and Small Business, all for Fall 2019.
  • Company News, Customer Feedback
Business Users Love Alchemer
Text on an overlapping layered background reads: “You can’t transform something you don’t understand. If you don’t know and understand what the current state of the customer experience is, how can you possibly design the desired future state?”—Annette Franz.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
The Best Customer Experience Quotes
Hands typing on a laptop keyboard with digital icons of faces, stars, and checkboxes floating above, symbolizing online reviews or customer satisfaction feedback.
  • Company News, Integrated Feedback
Our Direction Forward
Illustration of hands on a laptop surrounded by graphs, charts, a magnifying glass, and smartphones displaying apps. A chat bubble with a heart, and a pair of glasses are also visible on the blue background.
  • Alchemer Mobile, Mobile Marketing, Product Management, Ratings & Reviews
How to Improve App Ratings and Reviews
A person holds a smartphone displaying a rewards app. The screen shows user details, a progress bar for rewards, and account options. The app has a dark background with white text, and the phone is held in the persons left hand.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
How Mobile Apps Improve the Effectiveness of Customer Loyalty Programs
  • 7 min
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.
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