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Category: Product Roadmap

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  • Alchemer Mobile, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap

How to Drive Mobile Customer Engagement and Increase Product Feedback

Have you ever been looking for a recipe online but had to scroll all the...

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  • Alchemer Mobile, Mobile Marketing, Product Management, Product Roadmap

Build vs. Buy: When to Buy Software or Build It Yourself

“Should we buy this software or should we build it?” The build vs. buy software...

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  • Alchemer Mobile, Product Roadmap, Ratings & Reviews

10 Tips for Handling Negative App Reviews and Feedback

Positive reviews tell you what people like about your app and what you are doing...

Illustration with text The Ultimate Guide for Improving Mobile Customer Experience by Apptentive. Features a hand holding a smartphone with a speech bubble, set against a background with various icons.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

The Ultimate Guide for Improving Mobile Customer Experience

For many customers, their first interaction with a brand happens on a mobile device, so...

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  • Alchemer Mobile, Customer Experience, NPS & CSAT, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

How to Collect More In-App Feedback (and What to Do With It)

Your customers are already on their phones – meet them where they’re at through in-app...

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  • Alchemer Mobile, Customer Emotion & Sentiment, Mobile Marketing, NPS & CSAT, Product Roadmap

3 Great Examples of Brands Using Voice of the Customer Solutions

Voice of the customer solutions encompass several key steps. Firstly, they involve capturing data related...

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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing

The 6-Step Checklist to Improve Your Mobile Feedback Strategy

At the end of the day, many customers feel that providing feedback is simply too...

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  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing

Mobile Surveys and Interaction Rates: 2022 Customer Engagement Benchmarks

The following data on mobile surveys and interaction and response rates is from our 2022...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Shopping Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information on Shopping apps is from our 2022 Mobile App Customer...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Travel Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information on Travel apps is from our 2022 Mobile App Customer...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Finance Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information is from our 2022 Mobile App Customer Engagement Report. Subcategories...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Healthcare Apps: 2022 Mobile Customer Engagement Benchmarks

Healthcare App Subcategories: Medical, Fitness, Health Insurance In our 2022 Mobile Customer Engagement Benchmark Report,...

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  • Alchemer Mobile, Customer Acquisition, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Targeting & Remarketing

The Five Stages of Product Adoption

We’ve broken the concept of product adoption into five key stages, outlined product adoption metrics,...

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  • Alchemer Mobile, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Product Management, Product Roadmap

The Business Impact of Customer Experience

“Customer experience” is a ubiquitous phrase. But in a world filled with jargon and buzzwords,...

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  • Alchemer Mobile, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing

Product Feedback: Why It Matters & 7 Steps to Success

In today’s competitive landscape, where customers have countless options at their fingertips, listening to and...

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  • Alchemer Mobile, Loyalty & Retention, Product Management, Product Roadmap

How to Improve Product Adoption: Proven Strategies for Product Managers

Product adoption is a key piece of any successful customer acquisition strategy or onboarding program....

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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap

6 Ways to Improve Your Product Experience

What is product experience? Product experience describes the entire journey a customer has within the...

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  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

Strava’s Missed Opportunity to Drive Mobile App Retention and Gain Actionable Product Feedback

On the last Tuesday of every month, our team gives some tough love to our...

Advertisement for a webinar titled The State of Mobile Consumer Engagement 2021 with Christy Culp, Chief Customer Officer at Apptentive. Includes a Watch Now button and a picture of Christy Culp with a blue background and chat bubble design.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

Watch: The State of Mobile Consumer Engagement 2021 Webinar

Alchemer Mobile (formerly Apptentive)’s annual Mobile App Engagement Report serves as a baseline to help...

Image of a graphic titled 2021 Mobile App Engagement Benchmark Report from Apptentive. It mentions data from one billion app installs, covering 10 app categories and 20 subcategories. The background features geometric blue and teal patterns.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

2021 Mobile App Engagement Benchmark Report

2020 reset the mobile app engagement playing field. In response, teams across all industries need...

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