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Category: Loyalty & Retention

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  • Loyalty & Retention

Using personalization to boost loyalty program engagement

The following blog references the recent Forrester report, titled “Use Personalization to Activate Loyalty Program...

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Blog
  • Alchemer Digital, Alchemer Mobile, Customer Experience, Loyalty & Retention, Product Management

Product Team’s Guide to Closed-loop Feedback

Picture this: customers who feel truly heard aren’t just passive participants—they become excited advocates for...

A group of people sitting around a table, each holding and looking at a smartphone. The phones are in various positions, and the table surface is wooden. The hands belong to different individuals, showing a diverse range of skin tones.
Blog
  • Alchemer Mobile, Brand Experience, Customer Experience, Customer Feedback, Integrated Feedback, Loyalty & Retention, Mobile Apps, Mobile Marketing, Solutions, Staying Connected

The Power of Mobile Applications: Elevating Business Success Through E-commerce and Customer Engagement 

Does your business not have a mobile application?  Many businesses find mobile apps an essential...

A man and woman collaborate in an office, looking at two computer screens displaying mobile app designs. The room is dimly lit with modern decor in the background, including sticky notes on a wall.
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  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, Ratings & Reviews

Making Mobile App Ratings and Reviews Work for You 

While app-store ratings and reviews aren’t the only indicator of a successful app, the opportunity...

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Blog
  • Alchemer Mobile, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap

How to Drive Mobile Customer Engagement and Increase Product Feedback

Have you ever been looking for a recipe online but had to scroll all the...

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Blog
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Product Management, Targeting & Remarketing

6 Tips to Avoid App Uninstalls

When it comes to apps, the competition is fierce. Nearly five million apps fight for...

Illustration with text The Ultimate Guide for Improving Mobile Customer Experience by Apptentive. Features a hand holding a smartphone with a speech bubble, set against a background with various icons.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

The Ultimate Guide for Improving Mobile Customer Experience

For many customers, their first interaction with a brand happens on a mobile device, so...

A book cover titled The Complete Guide to Mobile Customer Lifecycle Management features a vibrant red and black color scheme. Below the title, a large crowd of people raises their hands in celebration. The book is presented by Apptentive.
Blog
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Targeting & Remarketing

The Complete Guide to Mobile Customer Lifecycle Management

Customer lifecycle management is a well-established process, but the recognition of the “relationship” component beginning...

A woman and a young girl with curly hair sit at a kitchen table. The woman is smiling and looking at her phone, while the girl looks on with curiosity. The table has glassware and a floral centerpiece. The kitchen is softly lit.
Blog
  • Alchemer Mobile, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Targeting & Remarketing

Mobile Marketing Strategy: Overview, Examples, Metrics, and More

85 percent of Americans now own a smartphone, up from just 35 percent a decade...

A person in a coral shirt is sitting and holding a smartphone in both hands. The background includes a blurred view of blue weights and a light wooden structure, suggesting a relaxed or casual setting.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews, Targeting & Remarketing

This One Question Drives Higher In-App Response Rates and Product Engagement

It all starts with a simple question: “Do you love our app?” This phrase has...

A person holds a smartphone close to a payment terminal, likely using a mobile payment app. The scene conveys a modern, contactless transaction. The person wears a black sleeve, and the terminal is gray with blue accents.
Blog
  • Alchemer Mobile, Loyalty & Retention

27 Customer Loyalty Statistics You Might Not Know

The majority of consumers tend to spend more with brands that offer mobile customer loyalty...

A man in a dark t-shirt is writing on a notepad at a standing desk. There are computer monitors and yellow sticky notes in the foreground, and the office has bright lighting with people and furniture blurred in the background.
Blog
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing

The 6-Step Checklist to Improve Your Mobile Feedback Strategy

At the end of the day, many customers feel that providing feedback is simply too...

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