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Category: Loyalty & Retention

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  • Loyalty & Retention

Using personalization to boost loyalty program engagement

The following blog references the recent Forrester report, titled “Use Personalization to Activate Loyalty Program...

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Blog
  • Alchemer Digital, Alchemer Mobile, Customer Experience, Loyalty & Retention, Product Management

Product Team’s Guide to Closed-loop Feedback

Picture this: customers who feel truly heard aren’t just passive participants—they become excited advocates for...

A group of people sitting around a table, each holding and looking at a smartphone. The phones are in various positions, and the table surface is wooden. The hands belong to different individuals, showing a diverse range of skin tones.
Blog
  • Alchemer Mobile, Brand Experience, Customer Experience, Customer Feedback, Integrated Feedback, Loyalty & Retention, Mobile Apps, Mobile Marketing, Solutions, Staying Connected

The Power of Mobile Applications: Elevating Business Success Through E-commerce and Customer Engagement 

Does your business not have a mobile application?  Many businesses find mobile apps an essential...

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Blog
  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, Ratings & Reviews

Making Mobile App Ratings and Reviews Work for You 

While app-store ratings and reviews aren’t the only indicator of a successful app, the opportunity...

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Blog
  • Alchemer Mobile, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap

How to Drive Mobile Customer Engagement and Increase Product Feedback

Have you ever been looking for a recipe online but had to scroll all the...

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Blog
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Product Management, Targeting & Remarketing

6 Tips to Avoid App Uninstalls

When it comes to apps, the competition is fierce. Nearly five million apps fight for...

Illustration with text The Ultimate Guide for Improving Mobile Customer Experience by Apptentive. Features a hand holding a smartphone with a speech bubble, set against a background with various icons.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

The Ultimate Guide for Improving Mobile Customer Experience

For many customers, their first interaction with a brand happens on a mobile device, so...

A book cover titled The Complete Guide to Mobile Customer Lifecycle Management features a vibrant red and black color scheme. Below the title, a large crowd of people raises their hands in celebration. The book is presented by Apptentive.
Blog
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Targeting & Remarketing

The Complete Guide to Mobile Customer Lifecycle Management

Customer lifecycle management is a well-established process, but the recognition of the “relationship” component beginning...

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Blog
  • Alchemer Mobile, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Targeting & Remarketing

Mobile Marketing Strategy: Overview, Examples, Metrics, and More

85 percent of Americans now own a smartphone, up from just 35 percent a decade...

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Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews, Targeting & Remarketing

This One Question Drives Higher In-App Response Rates and Product Engagement

It all starts with a simple question: “Do you love our app?” This phrase has...

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Blog
  • Alchemer Mobile, Loyalty & Retention

27 Customer Loyalty Statistics You Might Not Know

The majority of consumers tend to spend more with brands that offer mobile customer loyalty...

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Blog
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing

The 6-Step Checklist to Improve Your Mobile Feedback Strategy

At the end of the day, many customers feel that providing feedback is simply too...

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Blog
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management

Five Steps to Create a Holistic Mobile Customer Feedback Solution

As investment in digital transformation continues, mobile apps have become a primary channel of communication...

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Blog
  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing

Mobile Surveys and Interaction Rates: 2022 Customer Engagement Benchmarks

The following data on mobile surveys and interaction and response rates is from our 2022...

A person is holding a smartphone above a payment terminal, possibly making a contactless payment. The terminal is on a wooden surface, and the image captures the act of a digital transaction in progress.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Shopping Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information on Shopping apps is from our 2022 Mobile App Customer...

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Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Travel Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information on Travel apps is from our 2022 Mobile App Customer...

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Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Finance Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information is from our 2022 Mobile App Customer Engagement Report. Subcategories...

A woman wearing a mask is sitting indoors and having a video call on her smartphone. She is holding the phone in her left hand, and the screen displays a person on the other end of the call. The room has a TV and a sofa in the background.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Healthcare Apps: 2022 Mobile Customer Engagement Benchmarks

Healthcare App Subcategories: Medical, Fitness, Health Insurance In our 2022 Mobile Customer Engagement Benchmark Report,...

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Blog
  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, Product Management

Mobile App Retention and Loyalty: 2022 Customer Engagement Benchmarks

While customer acquisition, ratings and reviews, and social proof are externally-visible success indicators of a...

A person holds a smartphone displaying a food delivery app. The screen shows menu options including sushi, vegan, pasta, salad, and burger, with an Add to Cart button at the bottom.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews

QSRs, Food Services, and Restaurants: Mobile Customer Engagement Benchmarks

Subcategories: Restaurant, Food Services In our 2022 Mobile Customer Engagement Benchmark Report, a study of...

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