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Category: Alchemer Mobile

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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap

What is the Voice of the Customer (VOC)?

When brands listen to and act on the voice of the customer (often referred to...

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  • Alchemer Mobile, Mobile Marketing

Happy Valentine’s Day from Team Alchemer Mobile (formerly Apptentive)

“Deliver Customer Love” is a core value at Alchemer Mobile (formerly Apptentive), and Valentine’s Day...

A close-up of a persons hand interacting with a tablet screen displaying a list of mobile apps. The apps have colorful icons, prices, and ratings, with a finger hovering over one app button.
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  • Alchemer Mobile, Mobile Marketing, Product Management

30 Steps to Mobile App Launch

Unfortunately, “If you build it, they will come” does not hold true when it comes...

A promotional image for an event titled Q&A: Key Lessons from Pilots Mobile Experience &; Loyalty Program with logos of Pilot and Flying J. Photos of Chris Diakiwski and Ginny Holmes are displayed, along with their titles and affiliations. Logo of Apptentive at the bottom.
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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Stories, Loyalty & Retention, Product Roadmap, Targeting & Remarketing

Q&A: Key Lessons from Pilot’s Mobile Experience & Loyalty Program

As an essential business that remained critical during the COVID-19 pandemic, Pilot Flying J relied...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Mobile Marketing

15 of the Best Customer Trust Quotes

Customer trust is everything and brand dependability is more important than ever, especially during unpredictable...

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  • Alchemer Mobile, Mobile Marketing, Product Management, Ratings & Reviews

Everything You Need to Know About the Apple App Store Connect Holiday Shutdown

‘Tis the season for the 2020 App Store Connect holiday shutdown. Every year, Apple implements...

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  • Alchemer Mobile, Mobile Marketing

6 Essential Mobile App Marketing Metrics

Almost everything in our digital world was questioned, if not flipped upside down, this past...

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Blog
  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, Targeting & Remarketing

The Role of App Marketing in Digital Transformation

As the weather gets colder and people brace for a potential second shutdown, mobile app...

A red speech bubble asks, Do you love our company? on a blue background. Surrounding are icons of hearts, stars, question marks, and chat bubbles, symbolizing social media interaction and feedback.
Blog
  • Alchemer Mobile, Loyalty & Retention

Customer Loyalty: How Mobile Has Transformed Loyal Customers

Mobile apps have completely changed the way rewards programs work to drive customer loyalty. They’re...

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  • Alchemer Mobile, Company News

The Time is Now: Find Your Voice and Use It 

“Never forget that justice is what love looks like in public,” Cornel West, American philosopher...

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  • Alchemer Mobile, Brand & Reputation Management, Mobile Marketing, Product Management, Ratings & Reviews

Google Play In-app Ratings and Reviews API Changes: What’s New and How to Adapt Your Strategy

Google recently announced big changes to its Play Store in-app review API. The changes will...

A doctor in a white coat and blue stethoscope is using a smartphone. The focus is on the hands holding the phone. The doctors face is not visible, emphasizing the use of technology in a medical setting.
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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Product Management, Ratings & Reviews

Best Practices for Healthcare App Development and Telemedicine Apps

Healthcare is personal and often very emotional. We all know and understand this. However, when...

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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Mobile Marketing

Customer Emotion is the Heart of a Successful Post-pandemic Digital Transformation Plan

“Digital transformation” is the buzzword du jour – and for good reason. Globally, brands are...

Text on a dark blue background reading How to create a mobile customer journey map. White lines with dots connect across the image.
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  • Alchemer Mobile, Customer Experience, Product Management

How to Create a Mobile Customer Journey Map

Customer funnels are a technique Marketing and Product teams have relied on for years, but...

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  • Alchemer Mobile, Customer Emotion & Sentiment, NPS & CSAT, Product Management

4 Ways to Measure Customer Emotion

As consumers, emotions drive us to make many of our decisions. When we experience emotion,...

Infographic showing stages of customer engagement: About to Churn with reduce revenue, Neutral with maintain revenue, Happy with grow revenue, and Superfan with supercharge revenue. Includes illustrative icons and graphics of people using phones.
Blog
  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing

How To Calculate Customer Churn Rate

Converting customers into fans is one of your greatest opportunities for reducing churn. Consumers have...

A woman with earbuds is sitting outdoors on a wooden surface, smiling as she looks at her smartphone. She is wearing a gray sweatshirt, and her hair is gently blown by the wind. Blurred background with modern architecture and plants.
Blog
  • Alchemer Mobile, Product Management

Lifestyle Apps: 2020 Mobile App Customer Engagement Benchmarks

Lifestyle mobile app downloads have seen a surge in the last few months due to...

Illustration of a smartphone with two notification bubbles. The first reads Weve launched a new feature! with options to Check it out or Dismiss. The second asks about the experience with the new feature, offering a Take 3-question survey and Dismiss.
Blog
  • Alchemer Mobile, NPS & CSAT, Product Management, Product Roadmap

How to Create Better Mobile Surveys

Surveys enable companies to collect and analyze both qualitative and quantitative feedback. Mobile surveys are...

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Blog
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management

Visualizing COVID-19’s Impact on Daily App Usage (DAU)

COVID-19 has undeniably impacted your app, industry, and competitors. In a matter of weeks, consumers...

A person wearing a mustard-colored sweater is using a smartphone to make a contactless payment on a card reader held by another person across a wooden counter in a store.
Blog
  • Alchemer Mobile, Product Management

Retail Apps: 2020 Mobile Customer Engagement Benchmarks

If you’re like me, your shopping habits have probably changed a bit (or a lot)...

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