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Young man discussing market research with colleagues in a meeting. Team of young professionals having a meeting in conference room looking at documents.
  • Brand Experience, Customer Feedback, Uncategorized
Exploring Data-Driven Customer Science in The Context of Great Customer Experience
  • Uncategorized
Building Families Through Quality Data Collection [CASE STUDY]
Young man discussing market research with colleagues in a meeting. Team of young professionals having a meeting in conference room looking at documents.
  • Customer Feedback, Product Feedback, Survey Tips
What’s The Secret to NPS Success? Time.
  • Survey Tips
Big Data is Bringing Healthcare to a Smarter Level
A man with a beard works at a computer displaying data charts in an office with large windows; two women collaborate in the background near a table with papers.
  • Employee Assessments
Best Practices for Employee Engagement Surveys
  • Customer Feedback, Survey Tips
The Higher the NPS, The Larger The Market Share
  • Uncategorized
Mastercard: Using Big Data for the Greater Good
Two people sit at a wooden table outdoors, working. One uses a laptop, the other holds a smartphone with a glass of iced coffee nearby. A tablet and more drinks are also on the table.
  • Customer Feedback, Survey Tips
Using Net Promoter Scores to Boost Customer Satisfaction and Loyalty
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  • Uncategorized
Zuckerberg and Chan Donate $10M to UCSF for Big Data Projects
People are sitting and talking around a wooden table in a brightly lit room. Some have laptops open, while others engage in conversation. The atmosphere is casual and collaborative, with a mix of focus and interaction among participants.
  • Alchemer Mobile, Mobile Marketing
7 Customer Feedback Lessons from Our First Customer Love Summit
  • 10 min
A person holds a smartphone displaying a blue bar chart, with coffee in the other hand. Several printed charts and graphs, a pen, and handwritten notes are spread on a wooden table.
  • Product Feedback, Survey Tips
The Top 5 Challenges That Hold Companies Back from Leveraging NPS Data to Develop and Improve Products
  • Brand Experience, Customer Feedback, Product Feedback
Supporting a Complete Product Lifecycle: Cradle-to-Grave
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.
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