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Category: Ratings & Reviews

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A man and woman collaborate in an office, looking at two computer screens displaying mobile app designs. The room is dimly lit with modern decor in the background, including sticky notes on a wall.
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  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, Ratings & Reviews

Making Mobile App Ratings and Reviews Work for You 

While app-store ratings and reviews aren’t the only indicator of a successful app, the opportunity...

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  • Alchemer Mobile, Mobile Marketing, Product Management, Ratings & Reviews

App Ratings Prompts: When and How to Ask for a Mobile App Rating

Over the past few years, many people in the development community have sounded off about...

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  • Alchemer Mobile, Product Roadmap, Ratings & Reviews

10 Tips for Handling Negative App Reviews and Feedback

Positive reviews tell you what people like about your app and what you are doing...

Illustration with text The Ultimate Guide for Improving Mobile Customer Experience by Apptentive. Features a hand holding a smartphone with a speech bubble, set against a background with various icons.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

The Ultimate Guide for Improving Mobile Customer Experience

For many customers, their first interaction with a brand happens on a mobile device, so...

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  • Alchemer Mobile, Customer Experience, NPS & CSAT, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

How to Collect More In-App Feedback (and What to Do With It)

Your customers are already on their phones – meet them where they’re at through in-app...

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  • Alchemer Mobile, Customer Acquisition, Customer Emotion & Sentiment, Mobile Marketing, Ratings & Reviews

Why App Ratings are Critical to ASO Marketing Strategy

When it comes to App Store Optimization (ASO), most brands think about keywords, compelling copy,...

A person in a coral shirt is sitting and holding a smartphone in both hands. The background includes a blurred view of blue weights and a light wooden structure, suggesting a relaxed or casual setting.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews, Targeting & Remarketing

This One Question Drives Higher In-App Response Rates and Product Engagement

It all starts with a simple question: “Do you love our app?” This phrase has...

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  • Alchemer Mobile, Customer Emotion & Sentiment, Digital Transformation, Mobile Marketing, Ratings & Reviews

How Do App Ratings and Reviews Differ Between iOS and Android App Stores?

App ratings and reviews are important metrics to understand when determining what drives customer acquisition....

A person is holding a smartphone above a payment terminal, possibly making a contactless payment. The terminal is on a wooden surface, and the image captures the act of a digital transaction in progress.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Shopping Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information on Shopping apps is from our 2022 Mobile App Customer...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Travel Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information on Travel apps is from our 2022 Mobile App Customer...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Finance Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information is from our 2022 Mobile App Customer Engagement Report. Subcategories...

A woman wearing a mask is sitting indoors and having a video call on her smartphone. She is holding the phone in her left hand, and the screen displays a person on the other end of the call. The room has a TV and a sofa in the background.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Healthcare Apps: 2022 Mobile Customer Engagement Benchmarks

Healthcare App Subcategories: Medical, Fitness, Health Insurance In our 2022 Mobile Customer Engagement Benchmark Report,...

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