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Google Play logo featuring a triangular play button in blue, green, yellow, and red with the words Google Play below. The logo is centered on a white background with a thin border that blends from green to red.
  • Alchemer Mobile, Brand & Reputation Management, Mobile Marketing, Product Management, Ratings & Reviews
Google Play In-app Ratings and Reviews API Changes: What’s New and How to Adapt Your Strategy
  • 5 min
A doctor in a white coat and blue stethoscope is using a smartphone. The focus is on the hands holding the phone. The doctors face is not visible, emphasizing the use of technology in a medical setting.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Product Management, Ratings & Reviews
Best Practices for Healthcare App Development and Telemedicine Apps
  • 4 min
Text on a dark blue background reading How to create a mobile customer journey map. White lines with dots connect across the image.
  • Alchemer Mobile, Customer Experience, Product Management
How to Create a Mobile Customer Journey Map
A red speedometer icon with the needle pointing towards a heart symbol, indicating high positivity. Beside the dial, there are two face icons, one sad and one neutral, representing varying emotional levels.
  • Alchemer Mobile, Customer Emotion & Sentiment, NPS & CSAT, Product Management
4 Ways to Measure Customer Emotion
A woman with earbuds is sitting outdoors on a wooden surface, smiling as she looks at her smartphone. She is wearing a gray sweatshirt, and her hair is gently blown by the wind. Blurred background with modern architecture and plants.
  • Alchemer Mobile, Product Management
Lifestyle Apps: 2020 Mobile App Customer Engagement Benchmarks
Illustration of a smartphone with two notification bubbles. The first reads Weve launched a new feature! with options to Check it out or Dismiss. The second asks about the experience with the new feature, offering a Take 3-question survey and Dismiss.
  • Alchemer Mobile, NPS & CSAT, Product Management, Product Roadmap
How to Create Better Mobile Surveys
Young person with short hair relaxes on a couch, smiling while looking at a smartphone. Theyre wearing a long-sleeved, peach-colored top. Blinds partially cover the window behind them, and a green plant adds to the cozy setting.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
Visualizing COVID-19’s Impact on Daily App Usage (DAU)
A person wearing a mustard-colored sweater is using a smartphone to make a contactless payment on a card reader held by another person across a wooden counter in a store.
  • Alchemer Mobile, Product Management
Retail Apps: 2020 Mobile Customer Engagement Benchmarks
A person holds a smartphone displaying the StockTwits app. A popup message on the screen asks, Do you love StockTwits? with No and Yes response options.
  • Alchemer Mobile, Product Management
Finance Apps: Mobile Customer Engagement Benchmarks for 2020
Bar graph titled Average Interaction Rate showing rates from 2016 to 2019. 2016: ~11%, 2017: ~23%, 2018: ~23%, 2019: ~23%. Each year after 2016 shows steady interaction rates around 23%.
  • Alchemer Mobile, Customer Experience, Mobile Marketing, Product Management
Average Interaction and Response Rates for In-app Mobile Communication
Cover of a report titled Media Apps: 2020 Engagement Benchmarks by Apptentive. A tablet displaying app icons rests on a keyboard, suggesting a focus on digital media.
  • Alchemer Mobile, Customer Experience, Product Management
Media Apps: 2020 Mobile Customer Engagement Benchmarks
  • 2 min
Infographic showing distribution of star ratings. iOS 2019: 73% 5-star, 13% 4-star, 8% 3-star, 2% 2-star, 4% 1-star. Android 2018: 62% 5-star, 14% 4-star, 16% 3-star, 4% 2-star, 4% 1-star.
  • Alchemer Mobile, Mobile Marketing, Product Management
Mobile App Ratings and Reviews: 2020 Benchmarks
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.

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