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Loyalty & Retention

A person wearing glasses and a red plaid jacket uses a smartphone. They have a dark blue face mask and are standing in a shadowed area, with light highlighting part of their face and clothing.
  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, Targeting & Remarketing
The Role of App Marketing in Digital Transformation
A red speech bubble asks, Do you love our company? on a blue background. Surrounding are icons of hearts, stars, question marks, and chat bubbles, symbolizing social media interaction and feedback.
  • Alchemer Mobile, Loyalty & Retention
Customer Loyalty: How Mobile Has Transformed Loyal Customers
Infographic showing stages of customer engagement: About to Churn with reduce revenue, Neutral with maintain revenue, Happy with grow revenue, and Superfan with supercharge revenue. Includes illustrative icons and graphics of people using phones.
  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing
How To Calculate Customer Churn Rate
Young person with short hair relaxes on a couch, smiling while looking at a smartphone. Theyre wearing a long-sleeved, peach-colored top. Blinds partially cover the window behind them, and a green plant adds to the cozy setting.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
Visualizing COVID-19’s Impact on Daily App Usage (DAU)
Image of a customer survey form with a red header. It asks, How likely are you to recommend? with a scale from 0 (not likely) to 10 (extremely likely). Below is a text box for explaining the chosen score. Background has blue and red dotted patterns.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, NPS & CSAT, Product Management
NPS Alone isn’t Enough. Here’s Why.
A smartphone screen displaying the DD Perks app with points and an offer for $1 off a dozen donuts. In the background, the exterior of a Dunkin Donuts store is visible.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
Strategies to Help Food and Drink Brands Improve Customer Engagement
Text on an overlapping layered background reads: “You can’t transform something you don’t understand. If you don’t know and understand what the current state of the customer experience is, how can you possibly design the desired future state?”—Annette Franz.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
The Best Customer Experience Quotes
A person holds a smartphone displaying a rewards app. The screen shows user details, a progress bar for rewards, and account options. The app has a dark background with white text, and the phone is held in the persons left hand.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
How Mobile Apps Improve the Effectiveness of Customer Loyalty Programs
  • 7 min
A drive-thru worker hands a Chick-fil-A bag and drink to a customer in a car. The transaction occurs through a window in a brick wall. A menu sign is partially visible on the right side.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
Three QSR Brands with Innovative Mobile Ordering Ecosystems
  • 3 min
Funnel chart titled The Retention Problem showing iOS and Android user retention percentages: 100% at acquisition, 24% after 3 months, 14% after 6 months, 7% after 9 months, and 4% after 12 months. Source: Flurry Analytics & Estimates.
  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing
Boost Mobile Customer Retention in 4 Steps
Illustration of six people with speech bubbles above their heads in various colors. The bubbles have star ratings ranging from one to five stars, indicating different levels of feedback or reviews.
  • Alchemer Mobile, Customer Acquisition, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
More Mobile Customer Feedback = More Revenue
  • 6 min
Three green app screens: 1) Person on laptop with text Do your best work. 2) Person with mobile icons and text Take notes and find them on any device. 3) People working together with text Work together and get the job done. Each has a Get Started button.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
7 Onboarding Techniques to Boost App Engagement
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.

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