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Category: Alchemer Mobile

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A person is holding a smartphone above a payment terminal, possibly making a contactless payment. The terminal is on a wooden surface, and the image captures the act of a digital transaction in progress.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Shopping Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information on Shopping apps is from our 2022 Mobile App Customer...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Travel Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information on Travel apps is from our 2022 Mobile App Customer...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Finance Apps: 2022 Mobile Customer Engagement Benchmarks

The following data and information is from our 2022 Mobile App Customer Engagement Report. Subcategories...

A woman wearing a mask is sitting indoors and having a video call on her smartphone. She is holding the phone in her left hand, and the screen displays a person on the other end of the call. The room has a TV and a sofa in the background.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews

Healthcare Apps: 2022 Mobile Customer Engagement Benchmarks

Healthcare App Subcategories: Medical, Fitness, Health Insurance In our 2022 Mobile Customer Engagement Benchmark Report,...

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  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, Product Management

Mobile App Retention and Loyalty: 2022 Customer Engagement Benchmarks

While customer acquisition, ratings and reviews, and social proof are externally-visible success indicators of a...

A person holds a smartphone displaying a food delivery app. The screen shows menu options including sushi, vegan, pasta, salad, and burger, with an Add to Cart button at the bottom.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews

QSRs, Food Services, and Restaurants: Mobile Customer Engagement Benchmarks

Subcategories: Restaurant, Food Services In our 2022 Mobile Customer Engagement Benchmark Report, a study of...

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  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, Product Management

Mobile App Ratings and Reviews: 2022 Benchmarks

Consumers are more skeptical of digital marketing than ever before, and peer recommendations in the...

A man with curly red hair and a beard is sitting at a wooden table near a large window, smiling while looking at a smartphone. The room is dimly lit, and a few items lie on the table. Lush greenery is visible outside.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Ratings & Reviews

What is Customer Engagement, and Why is it Important in 2022?

“Customer engagement is the ongoing interactions between company and customer, offered by the company, chosen...

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  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Product Management

Why Does Product Engagement Matter?

Product engagement is a critical factor when it comes to driving revenue, retention, and adoption...

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  • Alchemer Mobile, Customer Acquisition, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Targeting & Remarketing

The Five Stages of Product Adoption

We’ve broken the concept of product adoption into five key stages, outlined product adoption metrics,...

Isometric illustration of a smartphone displaying video ads, with a speech bubble labeled AD. Next to the phone is an open yellow folder containing a CD or DVD. An arrow icon suggests file transfer or sharing.
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  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Targeting & Remarketing

3 Mobile App Monetization Strategies

Once you’ve started gaining mobile customers and driving downloads, it’s time to start thinking about...

A hand holding a smartphone displaying Starbucks rewards app interface. The app shows a profile with a status of Gold Level and indicates 5 stars until the next reward. Theres an option to pick a free app of the week and a message count of 32.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management

How Mobile Customer Loyalty Programs Increase Customer Retention and Drive Revenue (with Examples)

It’s common knowledge in the retail world that mobile customer loyalty and reward programs work...

A woman and a man are smiling while looking at a smartphone outside. The woman has long braids, and the man has a beard. They are standing in front of lush green foliage.
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  • Alchemer Mobile, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Product Management, Product Roadmap

The Business Impact of Customer Experience

“Customer experience” is a ubiquitous phrase. But in a world filled with jargon and buzzwords,...

A woman in a wheelchair is smiling and using a smartphone while sitting at a desk with a laptop. She is wearing a white shirt and is inside a well-lit room with another person blurred in the background.
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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Loyalty & Retention, Mobile Marketing, Ratings & Reviews, Targeting & Remarketing

Mobile App Marketing Strategies for Every Stage of the Funnel

Marketers are familiar with the traditional marketing funnel and the tactics that align with each...

A man with glasses and a beard is sitting at a desk in an open office space, looking at his smartphone. He is wearing a red and gray striped sweater. Other people are working in the background.
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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management

Best Practices for In-app Messages

The opportunity to connect with customers has never been greater than when you’re in their...

A smartphone screen showcases the Dunkin Donuts app, proudly featuring its logo. Below, an illustrated coffee cup, a croissant, and a donut sprinkled with colorful toppings complete the scene. The background elegantly transitions from warm orange to crisp white.
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  • Alchemer Mobile, Customer Experience, Product Management

Learn How Dunkin’ Uses Alchemer Mobile (formerly Apptentive) to Improve Mobile Customer Experience

Back in 2019, the Alchemer Mobile (formerly Apptentive) team had an opportunity to sit down...

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  • Alchemer Mobile, Customer Experience, Mobile Marketing, Product Management

The Two Keys to Improving Mobile Customer Experience

For many customers, their first brand interaction is on mobile, so creating a stand-out mobile...

Smiling older man with a white beard sitting on a couch holding a smartphone, wearing a light blue shirt. He looks to his left, appearing relaxed and content in a cozy room setting.
Blog
  • Alchemer Mobile, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing

Product Feedback: Why It Matters & 7 Steps to Success

In today’s competitive landscape, where customers have countless options at their fingertips, listening to and...

Person wearing a beige hijab and white shirt, holding a smartphone with both hands. The persons face is not visible. The phone is silver, and the background is plain and light-colored.
Blog
  • Alchemer Mobile, Loyalty & Retention, Product Management, Product Roadmap

How to Improve Product Adoption: Proven Strategies for Product Managers

Product adoption is a key piece of any successful customer acquisition strategy or onboarding program....

A woman wearing a black long-sleeve shirt is smiling while looking at a smartphone. The background is a plain, soft beige color.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management

What is Customer Retention + 8 Customer Retention Strategies

Customer acquisition, ratings and reviews, and social proof are the most visible success indicators for...

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