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Two people are examining documents at a table. The text on the image reads, E-GUIDE: Break Out of the Product Management Echo Chamber Using the Voice of the Customer.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Mobile Marketing, Product Management
How to Use Voice of the Customer Data to Improve Your Product
A young man with glasses looks at his phone while leaning against a glass railing. He is wearing a light gray shirt, and the background features a modern building with large windows.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
Five Steps to Create a Holistic Mobile Customer Feedback Solution
Black businesswoman chatting over the phone while commuting in backseat of taxi holding coffee cup.
  • Alchemer Mobile, Customer Experience, Mobile Marketing, Product Management
How to Use Feedback to Improve Mobile Customer Experience in 4 Steps
A woman with short dark hair is smiling while using a smartphone. She is wearing a dark shirt and standing in front of a bright backdrop with vertical blinds.
  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing
Mobile Surveys and Interaction Rates: 2022 Customer Engagement Benchmarks
  • 4 min
A person is holding a smartphone above a payment terminal, possibly making a contactless payment. The terminal is on a wooden surface, and the image captures the act of a digital transaction in progress.
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews
Shopping Apps: 2022 Mobile Customer Engagement Benchmarks
A person with curly hair sits in an airport terminal, smiling at a phone. They are wearing a green sleeveless top and black pants, with a suitcase nearby. The background shows large windows and seating, indicating a waiting area.
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews
Travel Apps: 2022 Mobile Customer Engagement Benchmarks
A person holds a smartphone with an image of a check visible on the screen. A laptop and a blurred document are in the background on a wooden surface.
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews
Finance Apps: 2022 Mobile Customer Engagement Benchmarks
A woman wearing a mask is sitting indoors and having a video call on her smartphone. She is holding the phone in her left hand, and the screen displays a person on the other end of the call. The room has a TV and a sofa in the background.
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Product Roadmap, Ratings & Reviews
Healthcare Apps: 2022 Mobile Customer Engagement Benchmarks
A bearded man in a purple shirt is sitting at a desk, holding a smartphone and smiling. A laptop is open beside him, and a bulletin board with papers is visible in the background.
  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, Product Management
Mobile App Retention and Loyalty: 2022 Customer Engagement Benchmarks
  • 3 min
A person holds a smartphone displaying a food delivery app. The screen shows menu options including sushi, vegan, pasta, salad, and burger, with an Add to Cart button at the bottom.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews
QSRs, Food Services, and Restaurants: Mobile Customer Engagement Benchmarks
  • 4 min
Close-up of a smartphone screen showing the App Store icon with a notification badge displaying the number 3. The icon is blue with a stylized white A. Nearby are parts of other app icons, including Imgur.
  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, Product Management
Mobile App Ratings and Reviews: 2022 Benchmarks
  • 4 min
A man with curly red hair and a beard is sitting at a wooden table near a large window, smiling while looking at a smartphone. The room is dimly lit, and a few items lie on the table. Lush greenery is visible outside.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Ratings & Reviews
What is Customer Engagement, and Why is it Important in 2022?
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.

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