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Infographic showing stages of customer engagement: About to Churn with reduce revenue, Neutral with maintain revenue, Happy with grow revenue, and Superfan with supercharge revenue. Includes illustrative icons and graphics of people using phones.
  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing
How To Calculate Customer Churn Rate
A man stands at the front of a modern classroom, pointing at a flip chart, while several people sit at desks with computers, listening and taking notes. Digital graphics overlay the image, suggesting a technology theme.
  • Integrated Learning, Product Enhancements
How to Take Action: New Courses from Alchemer University
  • 3 min
A futuristic digital background featuring a large circular gear-like design on the left. Radiating lines and various small digital symbols enhance the high-tech, blue-toned theme.
  • Uncategorized
This product update has been delayed, and is coming soon
  • 1 min
A woman with earbuds is sitting outdoors on a wooden surface, smiling as she looks at her smartphone. She is wearing a gray sweatshirt, and her hair is gently blown by the wind. Blurred background with modern architecture and plants.
  • Alchemer Mobile, Product Management
Lifestyle Apps: 2020 Mobile App Customer Engagement Benchmarks
Illustration of a smartphone with two notification bubbles. The first reads Weve launched a new feature! with options to Check it out or Dismiss. The second asks about the experience with the new feature, offering a Take 3-question survey and Dismiss.
  • Alchemer Mobile, NPS & CSAT, Product Management, Product Roadmap
How to Create Better Mobile Surveys
A hand touches a glowing point on a digital network of interconnected lines and nodes, symbolizing technology, connectivity, and data exchange on a blue background.
  • Survey Tips
Merge Codes – Putting your project to work for you
A man stands at the front of a modern classroom, pointing at a flip chart, while several people sit at desks with computers, listening and taking notes. Digital graphics overlay the image, suggesting a technology theme.
  • Integrated Learning, Product Enhancements
Collect the Very Best Feedback with New Classes from Alchemer University
Young person with short hair relaxes on a couch, smiling while looking at a smartphone. Theyre wearing a long-sleeved, peach-colored top. Blinds partially cover the window behind them, and a green plant adds to the cozy setting.
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management
Visualizing COVID-19’s Impact on Daily App Usage (DAU)
Five people sit around a coffee table discussing documents and using a laptop, overlaid with digital graphics of network connections and data symbols, suggesting technology, teamwork, and innovation.
  • Employee Assessments, Solutions, Staying Connected
Deliver on the Promise of Creating a Great Place to Work
  • 6 min
A person wearing a mustard-colored sweater is using a smartphone to make a contactless payment on a card reader held by another person across a wooden counter in a store.
  • Alchemer Mobile, Product Management
Retail Apps: 2020 Mobile Customer Engagement Benchmarks
A person holds a smartphone displaying the StockTwits app. A popup message on the screen asks, Do you love StockTwits? with No and Yes response options.
  • Alchemer Mobile, Product Management
Finance Apps: Mobile Customer Engagement Benchmarks for 2020
Bar graph titled Average Interaction Rate showing rates from 2016 to 2019. 2016: ~11%, 2017: ~23%, 2018: ~23%, 2019: ~23%. Each year after 2016 shows steady interaction rates around 23%.
  • Alchemer Mobile, Customer Experience, Mobile Marketing, Product Management
Average Interaction and Response Rates for In-app Mobile Communication
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.
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