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A person wearing a gray tank top and patterned pants is lying on a couch, holding a phone in one hand. They are cuddling a small dog with light fur, which is lying on its back playfully.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews
2021 Engagement Benchmarks for Media Apps
  • 6 min
A woman with braided hair sits on a bed, holding a smartphone in one hand and a credit card in the other. A laptop is open in front of her. She wears a green tank top and appears focused, possibly making an online transaction.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews
Engagement Benchmarks for Retail and eCommerce Apps
  • 4 min
A woman in a plaid shirt sits on a bed using a smartphone, with a laptop on their lap displaying a stock market graph. The room is softly lit, and the bed has white bedding and a patterned pillow in the background.
  • Alchemer Mobile, Brand & Reputation Management, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews
Finance Apps: Benchmarks for Success in 2021
  • 5 min
A customer is using a smartphone to make a contactless payment at a drive-thru window. A masked barista is handing a coffee cup to the customer.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews
Engagement Benchmarks for Food and Drink Apps
A person sits cross-legged on a yoga mat beside a pool, looking at a smartphone. Theyre wearing a black top and floral leggings. A water bottle, flip-flops, and another mat are nearby, with a building and plants in the background.
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews
Healthcare Apps: 2021 Engagement Benchmarks
  • 5 min
A person in a light purple shirt and black tie is holding a smartphone. Above them, a row of five blue stars is opposite an Apple logo, while four and a half dark stars are opposite an Android logo, suggesting a rating comparison.
  • Alchemer Mobile, Ratings & Reviews
App Ratings and Reviews: 2021 Benchmarks
  • 4 min
A man stands at the front of a modern classroom, pointing at a flip chart, while several people sit at desks with computers, listening and taking notes. Digital graphics overlay the image, suggesting a technology theme.
  • Integrated Learning
Alchemer University Unveils Managing Responses Courses
  • 2 min
Red anniversary logo featuring 10 with a heart symbol inside the zero. 2011 to the left and 2021 to the right. Year Anniversary is written below, with Apptentive and a small heart logo beneath that.
  • Alchemer Mobile, Company News
One Billion Voices – Our First Decade of Delivering Customer Love
Person wearing a hoodie and mask sits in an empty airport terminal, looking at their phone. Empty chairs have signs indicating social distancing guidelines. Large windows show a blurred airport runway in the background.
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, NPS & CSAT, Ratings & Reviews
2021 Engagement Benchmarks for Travel Apps
  • 6 min
A person wearing a white shirt uses a smartphone. They are also wearing a smartwatch on their left wrist. The focus is on their hands and the device they are holding.
  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, Product Management
2021 App Retention Benchmarks
Modern Alchemer foyer office with a textured white wall showcasing Alchemer in orange letters, three sleek black pendant lights, and a glass door labeled Platinum. Reflections and outdoor scenery are visible through the glass.
  • Customer-Centricity, Employee-Centricity, Vlog
Where the Magic Happens
Advertisement for a webinar titled The State of Mobile Consumer Engagement 2021 with Christy Culp, Chief Customer Officer at Apptentive. Includes a Watch Now button and a picture of Christy Culp with a blue background and chat bubble design.
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing
Watch: The State of Mobile Consumer Engagement 2021 Webinar
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.
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