Category: NPS & CSAT

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Business professional reviewing insurance customer feedback on a digital interface with satisfaction rating and healthcare quality icons.
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  • CX, Net Promoter Score (NPS), NPS & CSAT

Insurance leaders are drowning in feedback. Here’s how the best leaders do more with feedback

Insurance runs on trust, but trust is hard to observe directly, which is why Net...

A woman with curly hair, wearing a yellow sweater, is sitting at a desk. She is smiling and writing in a notebook while looking at a laptop. Behind her, survey creation software windows are open on the screen.
Blog
  • Alchemer Survey, Alchemer Workflow, NPS & CSAT, Product News, Reporting

Product Update: New Cross Survey Reporting Capabilities

Combine reports from multiple surveys into a single report By Cherilyn Cornwell, Alchemer Product Manager,...

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  • Alchemer Mobile, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap

How to Drive Mobile Customer Engagement and Increase Product Feedback

Have you ever been looking for a recipe online but had to scroll all the...

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  • Alchemer Mobile, Customer Experience, NPS & CSAT, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

How to Collect More In-App Feedback (and What to Do With It)

Your customers are already on their phones – meet them where they’re at through in-app...

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  • Alchemer Mobile, Customer Experience, Mobile Marketing, NPS & CSAT, Product Management

Tips for Writing Effective Mobile Survey Questions

To make informed decisions, gather abundant data from a representative cross-section of your customer base....

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  • Alchemer Mobile, Customer Emotion & Sentiment, Mobile Marketing, NPS & CSAT, Product Roadmap

3 Great Examples of Brands Using Voice of the Customer Solutions

Voice of the customer solutions encompass several key steps. Firstly, they involve capturing data related...

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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing

The 6-Step Checklist to Improve Your Mobile Feedback Strategy

At the end of the day, many customers feel that providing feedback is simply too...

A woman with short dark hair is smiling while using a smartphone. She is wearing a dark shirt and standing in front of a bright backdrop with vertical blinds.
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  • Alchemer Mobile, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing

Mobile Surveys and Interaction Rates: 2022 Customer Engagement Benchmarks

The following data on mobile surveys and interaction and response rates is from our 2022...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Ratings & Reviews

What is Customer Engagement, and Why is it Important in 2022?

“Customer engagement is the ongoing interactions between company and customer, offered by the company, chosen...

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  • Alchemer Mobile, NPS & CSAT, Product Management, Product Roadmap, Targeting & Remarketing

Product Feedback: Why It Matters & 7 Steps to Success

In today’s competitive landscape, where customers have countless options at their fingertips, listening to and...

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Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management

What is Customer Retention + 8 Customer Retention Strategies

Customer acquisition, ratings and reviews, and social proof are the most visible success indicators for...

Woman lounging on a couch, holding and looking at her smartphone. She is wearing a brown outfit and leaning against a blue cushion, with a white brick wall in the background.
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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap

6 Ways to Improve Your Product Experience

What is product experience? Product experience describes the entire journey a customer has within the...

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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Loyalty & Retention, NPS & CSAT, Ratings & Reviews

2021 Engagement Benchmarks for Travel Apps

Travel was one of the hardest-hit industries in 2020. Due to interstate, national, and global...

Advertisement for a webinar titled The State of Mobile Consumer Engagement 2021 with Christy Culp, Chief Customer Officer at Apptentive. Includes a Watch Now button and a picture of Christy Culp with a blue background and chat bubble design.
Blog
  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

Watch: The State of Mobile Consumer Engagement 2021 Webinar

Alchemer Mobile (formerly Apptentive)’s annual Mobile App Engagement Report serves as a baseline to help...

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  • Alchemer Mobile, NPS & CSAT, Product Management, Ratings & Reviews, Targeting & Remarketing

How to Get High-Quality and Useful Mobile Customer Feedback

We’ve all seen it: Disgruntled customers taking to the app stores to gripe about something...

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Blog
  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap

What is the Voice of the Customer (VOC)?

When brands listen to and act on the voice of the customer (often referred to...

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Blog
  • Alchemer Mobile, Customer Emotion & Sentiment, NPS & CSAT, Product Management

4 Ways to Measure Customer Emotion

As consumers, emotions drive us to make many of our decisions. When we experience emotion,...

Illustration of a smartphone with two notification bubbles. The first reads Weve launched a new feature! with options to Check it out or Dismiss. The second asks about the experience with the new feature, offering a Take 3-question survey and Dismiss.
Blog
  • Alchemer Mobile, NPS & CSAT, Product Management, Product Roadmap

How to Create Better Mobile Surveys

Surveys enable companies to collect and analyze both qualitative and quantitative feedback. Mobile surveys are...

Image of a customer survey form with a red header. It asks, How likely are you to recommend? with a scale from 0 (not likely) to 10 (extremely likely). Below is a text box for explaining the chosen score. Background has blue and red dotted patterns.
Blog
  • Alchemer Mobile, Customer Experience, Loyalty & Retention, NPS & CSAT, Product Management

NPS Alone isn’t Enough. Here’s Why.

Aside from acting as a badge of honor (and sometimes a point of shame), NPS...

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