Improve patient care, staff experience, and healthcare outcomes
With Alchemer’s flexible feedback platform, providers and organizations can collect and act on critical feedback across the entire care continuum — from patient experience and employee engagement to brand perception and market research — while maintaining data security and regulatory compliance.
Turn patient and employee feedback into better care
Launch programs in hours, not weeks
Launch programs in hours, not weeks
Meet patients where they are
Meet patients where they are
Deliver personalized experiences
Deliver personalized experiences
Uncover trends and act fast
Uncover trends and act fast
Alchemer for Healthcare
- Choose an experience below
Patient Experience
Deliver meaningful care with data that guides improvement
Understand patient needs at every step of the care journey — from scheduling and check-in to treatment and discharge — so you can improve satisfaction, reduce complaints, and optimize clinical processes.
Capabilities include:
- Gather real-time patient feedback on clinical interactions, wait times, and overall experience.
- Segment results by patient demographics or care type.
- Improve patient satisfaction and loyalty with proactive insight-driven improvements.
Employee Experience
Build a healthier, more engaged workforce
Use targeted pulse surveys, onboarding questionnaires, and continuous feedback loops to monitor and enhance workforce satisfaction and reduce turnover.
Capabilities include:
- Automated pulse and lifecycle survey workflows.
- Insight into burnout, engagement drivers, and retention risks.
- Integrated reporting to support leaders with actionable data
Brand and Market Experience
Stay competitive with insights into your reputation and positioning
Gather data on how patients and communities perceive your services, and use those insights to refine marketing, outreach, and service expansion.
Capabilities include:
- Brand perception and awareness measurement.
- Competitive benchmarking and community sentiment analysis.
- Feedback-driven marketing strategy development.
Resources for Healthcare Organizations
- Case Study
- Benchmark Report, E-Guide, Research Report
- Blog
One of the most important business relationships is that between doctor and patient. Like any
Flexible Survey & Research Tools
Collect community feedback with powerful, precise surveys
Easily create branded, customized surveys out of the box, or partner with our experts to design and analyze healthcare research programs that drive better care and operational outcomes.
- Get better data with 40+ question types
Capture actionable feedback using Likert Scales, NPS®, matrix questions, file and image uploads, signature capture, and more. - Personalize surveys for every healthcare audience
Increase completion rates with multilingual surveys, pre-populated data, anonymous options, and advanced logic. - Reach patients and staff wherever they are
Distribute surveys via email, SMS, QR codes, kiosks, tablets, portals, and embedded app experiences.
Digital Experience Management
Improve every digital touchpoint across the patient journey
Gather real-time feedback across websites, portals, mobile apps, and telehealth platforms to ensure every interaction supports better outcomes and higher satisfaction.
- Modernize your digital healthcare experience
Deliver seamless, consumer-grade digital interactions from scheduling to follow-up. - Improve web and portal usability
Identify accessibility gaps, usability barriers, and friction points impacting engagement. - Prioritize high-impact improvements
Use feedback and behavioral insights to guide digital investments and optimize experiences.
Alchemer Pulse
Turn patient and staff feedback into insights you can act on
Alchemer Pulse uses purpose-built AI to uncover what patients, providers, and employees really think — transforming open-text feedback into measurable impact.
- Understand sentiment at scale
Analyze themes, emotion, and trends across feedback, segmented by department or service line. - Empower leaders with actionable insights
Deliver role-based reporting so executives and managers can take focused action. - Identify trends across the care journey
Surface recurring concerns, operational bottlenecks, and improvement opportunities in real time.
Integrations
Connect healthcare feedback to the systems you already use
Integrate patient and workforce feedback directly into your existing healthcare technology ecosystem to maximize the impact of your insights.
- Enable secure bi-directional data flow
Connect feedback with EHRs, CRMs, HR systems, and marketing platforms. - Trigger surveys automatically
Deploy targeted surveys after appointments, discharge events, or key milestones. - Create personalized follow-up experiences
Use integrated data to improve satisfaction, loyalty, and care outcomes.
AI-Powered Dashboards
Turn healthcare feedback into real-time, actionable insight
Bring patient, staff, and operational feedback into one centralized, AI-powered view that helps teams uncover trends, monitor performance, and act with confidence.
- Surface insights automatically with AI
Detect trends, highlight anomalies, and summarize key themes across feedback. - Track the metrics that matter most
Monitor patient satisfaction, NPS, operational KPIs, and engagement metrics in real time. - Deliver role-based performance views
Provide customized dashboards for executives, department leaders, and front-line managers.
Patient Review Management
Earn patient trust one review at a time
Patients read reviews before they book. Alchemer helps you request more of them, respond with care and keep every provider and location listing accurate, all while protecting patient data.
- Request reviews at the right moment
Trigger review requests from your EHR or CRM after an appointment or discharge, then send them by email, SMS or QR code. - Handle patient data with HIPAA-ready configurations
Review requests pull from appointment data, so that data stays protected with encryption, access controls and retention settings. Your compliance team decides what gets shared and where. - Respond faster, with a human in the loop AI drafts a reply to every review
Auto-publish responses to low-risk reviews and send sensitive ones to a person for approval before anything goes live. - Keep provider and location listings accurate
Manage provider and location details across Google Business Profile, Apple Maps, Yelp and 200+ directories from one place. Patients see the right hours, addresses and phone numbers everywhere. - Route sensitive reviews to the right person
AI Review Signals flags reviews that mention patient safety, harassment or discrimination. Those reviews escalate to the right leader within minutes.
Security and Compliance
Relax knowing your security and compliance needs are covered
With Alchemer, securely collect patient and workforce feedback while meeting the strict privacy, security, and regulatory requirements healthcare organizations depend on.
- End-to-end data encryption
- HIPAA-ready configurations
- Identity access and management
- Data residency and isolation
- Distributed cloud architecture
- Data retention controls
- Proactive account protection
- Proactive anti-phishing protections
great CX results
Already an Alchemer customer? Head here for Customer Account Questions or Support
Healthcare organizations use Alchemer to collect feedback across many parts of the care experience, including appointment scheduling, clinical visits, discharge processes, digital health platforms, and employee engagement. These insights help leaders identify improvement opportunities, enhance patient satisfaction, and support better operational decision-making.
Yes. Alchemer allows organizations to tailor surveys and questionnaires for specific audiences such as patients, staff, caregivers, or community members. Surveys can include advanced logic, multilingual options, anonymous responses, and pre-populated data to improve response rates and data quality.
Alchemer enables healthcare organizations to collect real-time patient feedback on clinical interactions, wait times, communication, and overall satisfaction. These insights help teams identify pain points, improve processes, and create more positive care experiences across the patient journey.
Healthcare leaders can use Alchemer to run pulse surveys, onboarding surveys, and lifecycle feedback programs to monitor workforce sentiment. These insights help organizations identify drivers of engagement, detect burnout risks, and improve retention across clinical and operational teams.
Yes. Alchemer integrates with many systems commonly used in healthcare environments, including electronic health records (EHRs), CRM platforms, HR systems, and marketing tools. These integrations allow organizations to automatically trigger surveys after appointments, discharge events, or other key milestones.
Yes. Alchemer is built with enterprise-grade security features and supports healthcare organizations that must meet strict privacy and regulatory requirements. Security capabilities include:
- End-to-end data encryption
- HIPAA-ready configurations
- Identity access management
- Secure distributed cloud architecture
- Data residency and isolation
- Data retention controls
- Proactive account and anti-phishing protections
These safeguards help healthcare organizations securely collect and manage sensitive patient and workforce feedback.
Patient review management is how healthcare organizations request, monitor and respond to online reviews from patients on sites like Google, Yelp and healthcare directories. With Alchemer, you can trigger review requests after visits, draft replies with AI, route sensitive reviews to the right person and keep provider and location listings accurate from one platform.
Yes. Alchemer connects with electronic health record (EHR) and CRM systems so review requests go out automatically after an appointment, discharge or other milestone. You choose the channel (email, SMS or QR code) and the timing.
Keep the reply general. Don’t confirm that the reviewer is a patient or mention any details of their care, even if they shared those details first. Thank them for the feedback, say you take concerns seriously and invite them to contact patient relations directly. Alchemer supports this with response templates and human approval for sensitive replies, so nothing goes live without a review. Work with your compliance team to set the policy your responses follow.
Look for a platform with HIPAA-ready configurations, EHR and CRM integrations, human approval on AI-drafted replies and listings management across every provider and location. Alchemer brings patient surveys, review management and listings together in one platform built with those controls. To weigh your options, read our Multi-Location Reputation Platform Comparison Guide.