See every signal.
Focus where it matters.
Two decades of CX & market research expertise. Reimagined with AI.
Trusted by more than 11,000 mid-market and enterprise customers in 80+ countries.
- Built in, not bolted on: Iris uses the right AI for the job, not one AI model for everything, purpose-built for feedback and intelligence data.
- You control what AI touches: Your data never trains a model outside your walls. Every setting is visible and adjustable — nothing hidden in a terms page you'll never read.
- Built for teams like yours: Straightforward pricing, fast setup, and an interface your team can run on their own.
Your Workforce Multiplier
Alchemer Iris is built around how you and your team works.
It surfaces sharper insights and amplifies the skills of every user, so people can act on what matters most instead of hunting for it.
Prompt-First Navigation
Tell Iris in natural language what you're trying to accomplish, and it takes you there.
Every Signal Unified
Surveys, in-app feedback, reviews, social, and listings in one place.
Move from Insight to Action
Insights only matter if they spur action. Connect feedback to workflows, responses, and systems—so teams can quickly close the loop.
Human-in-the-Loop AI
You decide how AI is used. Built-in controls, approvals, and safeguards let you automate and keep a human touch where it matters most.
Alchemer's human support.
of new customers rate Alchemer’s support better than other providers.
The right AI for each job
Not every problem should be solved the same way. That’s why Alchemer combines multiple AI techniques, purpose-built for feedback, and chosen for a specific result.
Natural language processing (NLP) and aspect-based sentiment analysis (ABSA) go beyond basic sentiment.
- Detect themes and intent in real customer language
- Capture mixed feedback within a single response
- Gain a unified view of customer feedback
Statistical and machine learning models continuously monitor feedback signals.
- Identify emerging issues early
- Track changes across locations, topics, and time
- Detect anomalies automatically
Fine-tuned models trained on feedback data ensure repeatable results.
- Consistent theme identification across projects
- Reliable benchmarking over time
- No variation in outputs from one run to the next
Generative AI powers content creation, summaries, and conversational experiences.
- Create on-brand review responses
- Summarize large volumes of feedback instantly
- Power natural-language data exploration
Let AI automate your next steps
AI that responds, creates, and follows up automatically
Build better surveys,
faster with AI
Let Alchemer’s decades of deep survey expertise guide your set-up. AI helps you create surveys that are clear, focused, and designed to deliver better data.
- Suggested questions based on your use case
- Structure that improves completion and clarity
- Built on patterns that drive higher-quality responses
Turn surveys into conversations
Use AI to ask smarter follow-up questions based on each response.
- Dynamically probe for more detail
- Capture context you’d otherwise miss
- Improve data quality without longer surveys
Respond to every customer,
without slowing down
AI can generate on-brand responses to reviews across platforms—automatically or after a quick review.
- Respond instantly, 24/7
- Route sensitive feedback to the right team
- Ensure responses are in your brand tone, consistent across every location
Uncover deeper insights with AI, in seconds
Surface trends, risks, and opportunities – with easy to use AI tools
Make sense of open-ended feedback at scale
Turn thousands of survey comments into clear, structured insights using purpose-built AI.
- Identify patterns across thousands of responses instantly
- Understand why scores are rising or falling
- Get consistent insights you can trust every time
Spot trends and risks early
See what's changing across online reviews and social feedback, or just ask — no digging through reports required.
- Surface shifts in sentiment as they happen
- Ask questions about reviews directly, in plain language
- Get notified before issues escalate
Surface what needs attention—automatically
- Identify trends, anomalies, and outliers automatically
- Ask questions in plain language — no setup required
- Prioritize action with clear, focused insights
Understand your competitive position
Understand your performance in context—not in a vacuum.
- Benchmark sentiment against competitors
- Spot opportunities to differentiate
- Uncover gaps customers care about
Results from real teams using Alchemer AI
Turn complex feedback into consistent, reliable insights.
Built with security and control in mind
AI is only valuable if you can trust it
- Customer data is never used to train public AI models
- Processing happens in secure, controlled environments
- Enterprise-grade security standards are built in
- Prompt and output guardrails reduce risk
- Closed-model access prevents data leakage
- You decide when AI assists vs. automates
- Role-based permissions and governance
- Consistent outputs you can rely on
- Designed for regulated and high-security environments
Already an Alchemer customer? Head here for Customer Account Questions or Support
Access to the new Alchemer Iris platform will be available to select customers starting Q4 2026. Join the waitlist to learn more.
Alchemer’s AI capabilities are purpose-built for customer and stakeholder data—so it understands surveys, reviews, and signals out of the box.
Yes. You decide how AI is used, with flexible controls and approvals.
Our models are tuned for the exact kind of data flowing into our platform your sources, delivering consistent and reliable insights at scale.
Yes. Alchemer is enterprise-grade and SOC 2 compliant. Your data is not used to train public models.
Yes. Alchemer AI works across surveys, reviews, social feedback, and competitive data.
No. You can ask questions in plain language—AI does the heavy lifting.