Resource Library

Four people gathered around a table with laptops, smiling. Two hold a smartphone and a drink. Background features a grid pattern with an A logo in the corner.
Customer feedback is everywhere. Customers share their thoughts and feelings through traditional surveys, app store reviews, and mobile apps or websites.
Webinar announcement titled A History of Survey Disasters, featuring Katie Arnesen, Alchemer Strategic Customer Success Account Manager, and Annie Clymer, Alchemer Cross Product Technical Support Specialist. Headshots of both are displayed
There are a number of ways your survey can go South. This webinar will detail WHY those survey disasters occur and HOW to avoid them in the future. Alchemer thought
A man and a woman in business attire are sitting side by side, smiling and looking forward. The man is wearing glasses, and the woman has curly hair. Both appear to be in a professional setting.
Today, every organization collects feedback data — but very few act on it. Alchemer takes data out of dashboards and puts it into the hands of people who take action.
A group of people, including two adults and two children, walk together in a park. They are smiling on a sunny day. The logo of the Salem Neighborhood Associations is on a laptop screen with the text: Your voice. Your neighborhood. Your community.
The growing city of Salem provides services to over 179,000 residents. As the community expands, there is higher demand for efficient, cost-effective municipal operations and public engagement. Learn more about
A group of people paddling colorful kayaks on a calm sea near rocky cliffs, viewed on a laptop screen. The kayakers are wearing life vests and enjoying a sunny day on the water.
Founded in 1978, Guided Discoveries is a nonprofit in Southern California that has used Alchemer since 2011. The organization uses Alchemer to collect feedback from staff, chaperones, and students, and
A teacher helps three students with their studies at a library table. The scene is displayed on a laptop screen, featuring the group focused on a book and notebook on the table. Shelves filled with books are visible in the background.
Renew Partnerships chose Alchemer to help run their organization, provide the insights to drive change, and power the surveys that power their work.
Three people focused on computer screens in a classroom setting. Two individuals are seated, one standing, with brick walls and educational posters in the background.
TechSoup uses Alchemer to send eligibility surveys to up to 1,000,000 (one million) U.S. and international non-profit organizations in order to better understand their capabilities, needs and challenges.
A person painting shades of blue on paper with a brush, displayed on a laptop screen.
AICAD uses Alchemer Survey to collect a range of information from its member colleges, including institutional data as well as feedback about initiatives and events.
Two people stand in front of colorful paintings on a wall, one pointing at a piece. They are wearing casual clothes, and there are plants in the foreground. The scene is displayed on a laptop screen.
Like many educational organizations, Educational Service District (ESD) 113 thrives on feedback. The ESD collects feedback from various stakeholders like parents, students, and their own staff in each district from
A laptop screen displays an image of a persons hand feeling Braille text on a surface. The background shows a digital overlay of geometric shapes and circuit-like lines.
Because the Institute surveys people who are visually impaired, researcher Mary Ann Mendez needed a feedback platform that could work for the researchers and the respondents who were blind. Alchemer
A webinar slide titled How CX is Leveraging AI for Customer Benefit by Brandi Vandegriff and Ryan Tamminga from Alchemer. The slide includes their photos and features an orange design representing the Alchemer Rune logo.
AI is everywhere. And CX is no different. But how do CX professionals leverage AI to become more efficient and complete tasks in less time? Host PR Manager joins our
A webinar slide titled 3 Ways to Make Market Research More Agile and Bring More Immediate Value to the Business by Ryan Tamminga and Jeannie Zaemes from Alchemer. The slide includes their photos and features an orange design element representing the Alchemer Rune logo.
Join host PR Manager, Senior Director of Growth Marketing at Alchemer, when she welcomes Ryan Tamminga, SVP of Product and Services at Alchemer, to discuss ways in which market researchers
A laptop screen displays two adjacent images from video games with heat maps overlayed. The left image shows a person with a silhouette and vibrant red heat spots. The right image depicts a shadowy figure with similar heat spots, indicating areas of focus.
Gaming companies around the globe use Alchemer for everything from market research to product development to customer satisfaction. One major gaming company used Alchemer to gather feedback on images for
A video call interface with four participants visible in separate grid sections. The top left window shows a man with a blurred background, the top right a woman with a plant behind her, the bottom left a woman with glasses, and the bottom right a man in plaid.
Learn how international cybersecurity company Malwarebytes selected a CX platform and delivered the ROI they needed in this short webinar. Malwarebytes needed an enterprise feedback platform that was fast, flexible,
Promotional flyer for Alchemer Survey platform, highlighting its flexibility, ease of use, and capabilities. Includes logos of companies like JetBlue and CNN, with details on survey features and benefits for organizations.
Whether you need surveys for customer experience, marketing, market research, product management, employee experience, or operations you’ll find the features you need in Alchemer Survey.
A video thumbnail showing three people gathered around a table in a modern office. The title reads, Panels 201: Respondents, Roles, and Costs. On the right, there are photos and names of three speakers.
Building on our Panels 101 webinar, this webinar takes a deeper dive into the details around panel fulfillment. Join Alchemer panels experts Wendy Wyss and Bret Kershner to learn everything
A video player screen displaying a presentation titled Customers are a Me Not a We. The slide shows various pairs of black shoes and one pair of red sneakers. There are headshots and titles of two presenters on the right side.
Customer-centric businesses are more profitable, but how does a business implement customer-centricity? How do you truly put the customer at the heart of every business decision? Alchemer thought leaders PR
Panels are a group of select audience members who take your survey. But how do you order a panel? And what kind of data will a panel return? Alchemer's Wendy
A woman with long brown hair is focused on a computer screen in a bright office. Text on the screen reads, Customer success stories: Customer Experience Amplified. Two headshots with names and titles are on the right.
Join Alchemer Training Specialist Mike Cronley for a discussion all about what happens after you collect NPS feedback: What to do with it, how to route it to teams who
A woman with long brown hair is focused on a computer screen in a bright office. Text on the screen reads, Customer success stories: Customer Experience Amplified. Two headshots with names and titles are on the right.
Training Specialist Mike Cronley walks through several common pitfalls when it comes to structuring an NPS survey, then shows how to solve for these same challenges. Learn how to structure
A laptop screen displays a modern living room with large windows, wooden blinds, a white couch, and decorative yellow-green plants. The room features subtle lighting and a neutral color palette.
Hunter Douglas is a multinational corporation, primarily working in the window coverings industry. Todd Webster works in their Broomfield, CO, office as the CX Creative Manager in the Learning and

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