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A hand holding a blue pen points at a colorful bar chart on a piece of paper. Below the bar chart is a line graph with two lines. The background is a wooden table.
  • Customer Churn, customer experience (CX) metrics, Customer Satisfaction (CSAT) , Net Promoter Score (NPS)
The key customer experience metrics to gauge CX success 
A woman in a sweater sits at a wooden table using a smartphone to review her spend on her financial services app. A laptop, open notebook, and pen are in front of her. She appears focused on the task, with soft natural light filtering through sheer curtains.
  • Customer Experience
A Step-by-Guide to Building a Strong CX Program in the Financial Services Industry 
A woman with long brown hair stands at a salon counter, smiling at another woman with long red hair who is pointing at a tablet screen. The salon is bright and spacious, with mirrors and styling chairs in the background.
  • Voice of the Customer
What is the Voice of the Customer and why is VoC so important?
Two people are seated at a table, engaged in a discussion with laptops open in front of them. One person gestures toward their screen. The setting appears to be a modern office with glass walls.
  • Customer Experience, Customer Feedback
6 CX Challenges and How to Overcome Them
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  • Market Research
6 Steps for Accurate Survey Responses in Market Research 
A chart with green and pink bars, accompanied by speech bubbles. One green bubble has a smiling face, while a pink bubble shows a sad face. The background is dark blue with curved lines with the text "New Alchemer Pulse" to the left
  • AI, Alchemer Pulse, Customer Experience, Customer Feedback
Introducing Alchemer Pulse: turn noisy text feedback into signals you can act on, with AI built for customer-obsessed teams 
A chart with green and pink bars, accompanied by speech bubbles. One green bubble has a smiling face, while a pink bubble shows a sad face. The background is dark blue with curved lines.
  • AI, Alchemer Pulse, Press Release, Product News
Alchemer Empowers Businesses to Understand and Act on Audience Thoughts and Feelings at Never-before-seen Scale and Speed
A group of people seated in a warmly lit room, engaged in a discussion. Artworks are displayed on the walls. A man in the center is speaking while others listen attentively. A projector is visible in the foreground.
  • Alchemer Survey, Citizen Feedback, Feedback Collection
The practical approach to citizen feedback
A group of four people engaged in a casual meeting around a table with papers, pizza, and drinks. One person is speaking animatedly, while others listen attentively. The room has plants and modern decor.
  • Company News, Press Release
Alchemer named a leader in Forrester’s Customer Feedback Management Landscape report
A man with a beard and a backpack looks at his smartphone while standing on a city street. He is wearing a blue button-up shirt. Buildings and blurred traffic can be seen in the background.
  • Alchemer Digital, Customer Emotion & Sentiment
How to Measure, Analyze and Use Mobile Customer Sentiment
A woman with shoulder-length hair and a black top sits at a glass table, focused on her laptop. A stylish lamp and various office supplies are on the table. The background features a minimalist white wall and a large window.
  • Alchemer Digital, Alchemer Mobile, Customer Experience, Loyalty & Retention, Product Management
Product Team’s Guide to Closed-loop Feedback
Three people sitting at a table with laptops are smiling and giving high-fives. They appear to be celebrating or collaborating in a brightly lit room. Snacks and drinks are visible on the table.
  • Company News, Press Release
Alchemer Named to Denver Post’s Top Workplaces for 2024 for Second Consecutive Year
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