Resource Library

A video thumbnail showing three people gathered around a table in a modern office. The title reads, Panels 201: Respondents, Roles, and Costs. On the right, there are photos and names of three speakers.
Building on our Panels 101 webinar, this webinar takes a deeper dive into the details around panel fulfillment. Join Alchemer panels experts Wendy Wyss and Bret Kershner to learn everything
A video player screen displaying a presentation titled Customers are a Me Not a We. The slide shows various pairs of black shoes and one pair of red sneakers. There are headshots and titles of two presenters on the right side.
Customer-centric businesses are more profitable, but how does a business implement customer-centricity? How do you truly put the customer at the heart of every business decision? Alchemer thought leaders PR
Panels are a group of select audience members who take your survey. But how do you order a panel? And what kind of data will a panel return? Alchemer's Wendy
A woman with long brown hair is focused on a computer screen in a bright office. Text on the screen reads, Customer success stories: Customer Experience Amplified. Two headshots with names and titles are on the right.
Join Alchemer Training Specialist Mike Cronley for a discussion all about what happens after you collect NPS feedback: What to do with it, how to route it to teams who
A woman with long brown hair is focused on a computer screen in a bright office. Text on the screen reads, Customer success stories: Customer Experience Amplified. Two headshots with names and titles are on the right.
Training Specialist Mike Cronley walks through several common pitfalls when it comes to structuring an NPS survey, then shows how to solve for these same challenges. Learn how to structure
A laptop screen displays a modern living room with large windows, wooden blinds, a white couch, and decorative yellow-green plants. The room features subtle lighting and a neutral color palette.
Hunter Douglas is a multinational corporation, primarily working in the window coverings industry. Todd Webster works in their Broomfield, CO, office as the CX Creative Manager in the Learning and
A person interacts with a laptop, touching virtual icons projected above the keyboard. The screen displays folders, with labels like In Progress and Testing, suggesting a digital workspace or software interface.
In 2022 Researchscape International grew by 31 percent and faced the conundrum of how to do more without hiring. “We leaned into automating more of our own processes,” explains Jeffrey
A person with a shopping cart stands in front of a refrigerator section in a grocery store, contemplating options. They are wearing a denim jacket and have headphones around their neck. Other shoppers are visible in the background.
210 Analytics uses Alchemer to learn about the behaviors, motivators, and more for consumers of the food retail industry and more. As serious market researchers, 210 Analytics reaches out to
A laptop screen displaying overlapping images of a satellite dish and various numerical data, including large numbers like 96, 98, 100, and 102, overlaid across a dark background.
Cornerstone Research uses Alchemer to help radio stations know what’s hot and what’s not. Using a custom question type, Cornerstone helps researchers perform both auditorium and call-out research online, faster
A person in a suit sits in front of a laptop. The screen displays digital profiles with names and ratings, suggesting a focus on reviews or social networking. The background is blurred, emphasizing the profiles.
PCMag.com Features Editor, Eric Griffith brought the iconic PCMag Reader’s Choice Awards surveys in-house with Alchemer and saved more than $30,000 the first year.
Two people in business attire are having a discussion in front of a laptop with a digital graph on the screen. They are sitting at a modern table with a cup of coffee. One person is gesturing while the other listens attentively.
Alchemer gave Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, the flexibility to develop a VoC program that precisely fits how Amdocs conducts business. It’s definitely not
A computer screen displaying various online casino games, including slots and card games, against a backdrop of gold coins. Multiple devices show colorful game graphics and vibrant themes associated with Las Vegas.
The VIP Support Manager at Product Madness used to deal with an unwieldy Net Promoter® Score (NPS®) program that made anything more than a quarterly NPS survey impossible. “With Alchemer,
Three people sit at a table with coffee mugs and a laptop. A woman gestures with a pen while talking to two men. The laptop screen displays graphs or charts. The setting appears to be a meeting or discussion.
CEG Worldwide is the #1 coach for top financial advisors. Using Alchemer, Heather O’Donnell and her team created an assessment, advisor portal, and resource library that automated much of the
A laptop screen displaying a person holding a printed document titled In-app Communication Helped IHG Build Relationships With Loyal Customers. The Alchemer logo is visible at the top, with text and images below.
Due to the size of the InterContinental Hotel Group (9 hotel chains with 4,800 hotels across 100 countries), building a relationship with customers posed a monumental challenge. IHG needed a
A person is holding a smartphone displaying a food delivery app with various dishes and ratings. The screen shows in-app feedback titled Do Hitansh Grocery Shopping? with Yes and Not Now options, seamlessly blending convenience with culinary choices from all recipes featured.
Allrecipes increased Five-star App Store ratings by 80% with Alchemer Mobile. Allrecipes is the number one digital food brand in the world, comprised of user-generated recipes.
A diverse group of professionals engaged in a discussion around a table. A man in a gray suit and a woman in a beige blazer are smiling and examining documents together. The setting is a modern office with natural lighting.
Becoming a customer-centric organization is the goal of more organizations today than at any time in history.
A woman in a white blazer looks at documents while seated at a table. Shes smiling and appears to be in a modern, well-lit office space. Her hair is neatly tied back, and shes focused on her work.
Close the Loop with Customers Free e-guide empowers you to respond to and resolve customer issues. Ready to take your CX and VoC Programs to the next level? Ready to
A laptop is open, displaying an image of cheering sports fans in a stadium. The screen shows a crowd with arms raised, creating an energetic atmosphere. The image has a blue tint, highlighting the excitement of the event.
Acting on mobile customer sentiment data powered by Apptentive Fan Signals®, the FanDuel team was able to optimize one of their most important marketing programs to yield a robust 20%
A laptop displaying a vivid image of lightning against a stormy, gradient turquoise and green sky. The screens crisp detail contrasts with the devices sleek, silver frame.
Over 12 million people rely on WeatherBug for accurate weather reporting to help plan their day. At this scale, achieving a consistently excellent mobile experience is no small feat. WeatherBug
A laptop displaying an image of several trucks parked in a lot. The image has a warm, orange hue overlay, giving it a sunset-like effect. The trucks are partially visible, positioned in rows.
The Pilot Flying J product team set a goal to build more features that aligned with what was most important to their loyal customers. In order to connect with their
A woman holding a smartphone is displayed on a laptop screen with a play button overlaid, indicating a video. She is wearing a white jacket, sitting outdoors with trees in the background.
Alkami, a leading cloud-based digital banking solutions provider for financial institutions in the U.S., implements Alchemer Mobile’s solution in the mobile apps of hundreds of clients like Advantis Credit Union

Just some of our customers who are transforming their businesses with Alchemer

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