Voice of the Customer

Woman looking at phone on empty subway with red socks
A woman with long hair is sitting at a desk engaged in a video conference on her laptop. Another laptop displays colorful charts. The background includes sticky notes on a wall and a potted plant, creating a casual office setting.
Malwarebytes Case Study
4 Reasons CX Is Suffering
Tzachi Ben-Sasson at Forrester
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.

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