Early in June, Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, joined Ryan Tamminga, SVP of Product and Services at Alchemer, onstage at the Forrester Research CX North America 2022. Afterward, Tzachi spoke to Forrester VP and Principal Analyst, Maxie Schmidt-Subramanian, who leads Forrester’s research on CX measurement programs.
You can read Maxie Schmidt-Subramanian’s blog post for Forrester here: https://www.forrester.com/blogs/b2b-firms-adopt-a-bespoke-approach-when-collecting-feedback-from-large-complex-firms/ .
You can watch Tzachi and Ryan’s webinar here: https://www.brighttalk.com/webcast/18320/546118 .
You can read more about how Amdocs uses Alchemer here: https://www.alchemer.com/resources/blog/amdocs-leverages-alchemer-for-voc/ .
You can read the case study here.