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Category: Digital Transformation

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  • Customer Feedback, Digital Transformation

Staying customer obsessed amid Digital Transformation

The following content is from our new e-guide, Customer Feedback in the Digital Era. To...

A collage featuring a person holding a smartphone on a fabric surface, and two people seated at a table with a laptop, documents, and a coffee cup, all enhancing retail customer experience. The background includes a dark grid pattern with an orange Alchemer Rune logo.
Blog
  • Customer Feedback, Digital Transformation

Digital feedback trends and challenges

The following content is from our new e-guide, Customer Feedback in the Digital Era. To...

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  • Alchemer Mobile, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Targeting & Remarketing

Mobile Marketing Strategy: Overview, Examples, Metrics, and More

85 percent of Americans now own a smartphone, up from just 35 percent a decade...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews, Targeting & Remarketing

This One Question Drives Higher In-App Response Rates and Product Engagement

It all starts with a simple question: “Do you love our app?” This phrase has...

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  • Alchemer Mobile, Customer Emotion & Sentiment, Digital Transformation, Mobile Marketing, Ratings & Reviews

How Do App Ratings and Reviews Differ Between iOS and Android App Stores?

App ratings and reviews are important metrics to understand when determining what drives customer acquisition....

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  • Alchemer Mobile, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap

6 Ways to Improve Your Product Experience

What is product experience? Product experience describes the entire journey a customer has within the...

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  • Alchemer Mobile, Digital Transformation

The Value of First-party Data in Customer Experience

First and third-party data collection are the hot topic for digital marketers right now. Between...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Product Management, Ratings & Reviews

Healthcare Apps: 2021 Engagement Benchmarks

It was quite a year for healthcare. While we watched brave, brilliant healthcare workers combat...

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  • Alchemer Mobile, Brand & Reputation Management, Customer Acquisition, Customer Emotion & Sentiment, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, NPS & CSAT, Product Management, Product Roadmap, Ratings & Reviews, Targeting & Remarketing

Watch: The State of Mobile Consumer Engagement 2021 Webinar

Alchemer Mobile (formerly Apptentive)’s annual Mobile App Engagement Report serves as a baseline to help...

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  • Alchemer Mobile, Customer Experience, Digital Transformation, Loyalty & Retention, Mobile Marketing, Product Management

Key Mobile Strategies for Travel Apps During the Reopening Process

While travel looks like it will remain relatively unpopular in the first half of 2021...

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