- Alchemer Survey, Customer Feedback
Customer feedback 101: What it is, why it matters, where to start
Customer feedback is the backbone of customer-centric business. But understanding how to collect, interpret, and...
- Alchemer Survey, Customer Feedback
How build a great guest experience one touchpoint at a time
In hospitality, guest experience is the brand. It’s the secret sauce that turns a one-time...
- Alchemer Digital, Alchemer Survey, Customer Feedback
Great hospitality brands are obsessed with feedback (and you should be too)
In today’s experience economy, every interaction is a moment of truth. A slightly delayed room...
- Alchemer Survey, Survey Tips
Survey software 101: Answers to the most common questions about surveys
Surveys are one of the most effective tools for collecting structured and unstructured feedback—and the...
- Alchemer Survey, Survey Tips
Why survey branding and customization matters
Every customer touchpoint is an opportunity to strengthen your brand. Consistency in design whether through...
- Alchemer Survey, Customer Satisfaction (CSAT) , Net Promoter Score (NPS)
Customer satisfaction surveys: Everything you need to know
Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers...
- Alchemer Survey, Customer Experience, Survey Tips
11 best practices for the perfect customer experience survey
Smart thinking: you’ve decided to use a survey to gather feedback on your company’s customer...
- Alchemer Survey, Survey Tips
The science of survey timing: When to send surveys to maximize response rates
Surveys are one of the most effective ways to get valuable feedback from your target...
- Alchemer Survey, Survey Tips
Survey smarter: four ways to improve your survey strategy
Today, it’s well understood that customers expect organizations to ask for their feedback. However, many...
- Alchemer Survey, Integrated Feedback
What makes Alchemer so easy to use?
As a company that helps other brands understand, analyze, and act on customer feedback, we...
- Alchemer Survey, Citizen Feedback, Feedback Collection
The practical approach to citizen feedback
How state and local government can get more from citizen feedback Engaging our citizens: A...
- Alchemer Survey, Survey Tips
Playing with Logic to Collect Better Feedback
Tips and Tricks to Turn Your Feedback into Gold When creating surveys and soliciting feedback,...