Forrester recently published a new best practice report, titled GenAI Is An Evolution — Not A Revolution — In Customer Feedback Management. The report discusses use cases for Generative AI in the customer feedback management (CFM) space and explores the opportunities and challenges that GenAI presents for CX leaders.
In the piece, Forrester highlighted Alchemer as a CFM vendor using GenAI to provide enhanced dashboard experiences for customers. They emphasize that by integrating GenAI into dashboards, stakeholders can uncover insights faster. Additionally, AI-generated insights are conveyed in the customer’s own voice, offering a more personalized and nuanced understanding of feedback.
You can buy Forrester’s GenAI Is An Evolution — Not A Revolution — In Customer Feedback Management, here.
Alchemer’s AI-solution to customer feedback management
Earlier this year, Alchemer launched Pulse, our AI-driven solution to customer feedback analysis and management. Pulse harnesses the power of Generative AI, combined with Natural Language Processing and Machine Learning, to create dynamic dashboards that provide deep insights into customer sentiment.
Alchemer Pulse helps CX teams:
- Unify Insights: Consolidate all of your open-text feedback into a single source of truth. The tool identifies multiple themes within each comment and assigns granular sentiment, ensuring that you capture the full spectrum of customer opinions.
- Enhance Dashboards: Dashboards in Pulse use AI to generate concise, accurate summaries of what your customers are actually saying without any additional manual analysis. This real-time visualization results in faster response times to customer needs.
- Go From Feedback Collection to Action: Transform overwhelming text feedback into actionable signals, making it easier to prioritize initiatives that drive customer loyalty and positive business outcomes. With automated reporting and real-time insights, teams can act swiftly on emerging trends and critical feedback.
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Alchemer is committed to building innovative AI solutions that are purpose-built for CX and help our customers do more with the feedback they collect. Ready to learn more?
- Introducing Alchemer Pulse: See how Alchemer Pulse turns noisy text-feedback into signals you can act on, with AI built for customer-obsessed teams.
- Pulse in Action: See how a leading research firm uses Alchemer Pulse to condense their lengthy analysis processes to mere hours.