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A focused individual working on a laptop at a bright, organized workspace, surrounded by documents, a calculator, and stationery, emphasizing productivity and attention to detail.
  • Alchemer Survey, Survey Tips
Why survey branding and customization matters
A digital chatbot character emerges from a smartphone, displaying speech bubbles. One bubble says Can I help you? while another shows a brain icon. The scene is set against a teal background, emphasizing a futuristic and tech-inspired theme.
  • AI, CX
Using AI and automation in surveys: Three game-changing benefits 
Woman looking at phone on empty subway with red socks
  • Customer Experience, Voice of the Customer
What’s missing in your digital VoC program?
A person sits on a couch in a modern, cozy living room, working on a laptop placed on a coffee table. There is a plant on another table in the foreground and large windows in the background.
  • Survey Tips
How to write great customer survey questions: 10 best practices for CX teams
A group of five people in a conference room sitting around a table, discussing business. There are laptops and documents on the table, and a whiteboard in the background. Everyone appears engaged in conversation.
  • CX Maturity
Unlocking CX Excellence: Use Gartner’s Maturity Model to Evolve Your Customer Experience
Three buttons on a blue background: a red button with a sad face, an orange button with a neutral face, and a yellow button with a happy face.
  • Alchemer Survey, Customer Satisfaction (CSAT) , Net Promoter Score (NPS)
Customer satisfaction surveys: Everything you need to know 
A person typing on a white laptop with a reflective screen, sitting at a white desk. Sheets of paper are partially visible on the desk. The person is wearing a light-colored, long-sleeved garment.
  • Alchemer Survey, Customer Experience, Survey Tips
11 best practices for the perfect customer experience survey 
A collage featuring a person holding a smartphone on a fabric surface, and two people seated at a table with a laptop, documents, and a coffee cup, all enhancing retail customer experience. The background includes a dark grid pattern with an orange Alchemer Rune logo.
  • Customer Feedback, Digital Transformation
Staying customer obsessed amid Digital Transformation
A person wearing glasses and a mustard-colored sweater is sitting on a dark green sofa, smiling while looking at their smartphone. A yellow pillow is in the background.
  • Alchemer Digital, Mobile Apps, Survey Tips
The power of in-app surveys: 4 ways to improve the mobile app experience 
  • Customer Experience
Top CX influencers you should follow for customer experience inspiration in 2024
A collage featuring a person holding a smartphone on a fabric surface, and two people seated at a table with a laptop, documents, and a coffee cup, all enhancing retail customer experience. The background includes a dark grid pattern with an orange Alchemer Rune logo.
  • Customer Feedback, Digital Transformation
Digital feedback trends and challenges
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A dashboard with sections Build, Style, Test, Share, Results, and Tools. It shows test project details, including estimated length of 11 minutes, fatigue score, and accessibility. Buttons offer options to generate test data and invite others.

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