Join Alchemer’s CMO Bo Bandy and CFO Jove Oakley for a candid conversation on how to connect customer experience (CX) investments to real financial outcomes by partnering with your finance
Join Alchemer’s CMO, Bo Bandy, for a powerful conversation with Company Sage’s CEO and Founder, Andrew Pierce, and COO, Jeff Cummings, as they pull back the curtain on how they’ve
NPS is simple to understand and almost universal. But, is this metric valuable to the business? Alchemer CMO Bo Bandy hosts Ryan Tamminga, SVP of Product and Services for an
It’s no secret, the value of a great customer experience is well known and appreciated. Making customers happy is clearly good for business. This has been proven by a multitude
In today’s highly digital retail world, standing out isn’t just about what you sell or how much you charge. It’s about the experience you deliver. Products can be replicated, and
In a world where every tech company promises to be innovative, your competitive edge isn't hiding in your code—it's embedded in your customer experience. While features can be replicated and
For software and technology companies, customer feedback isn’t confined to a single channel. It’s a constant data stream flowing through surveys, reviews, in-product interactions, and across your website.
Today’s consumers expect lightning-fast responses, personalized experiences, and tangible proof that their feedback matters. Organizations that can’t meet these demands risk falling behind their competitors that can.
National Commercial Bank Jamaica Limited (NCB) is redefining customer engagement by revolutionizing its mobile banking experience. By integrating Alchemer across teams, NCB has elevated customer interactions, streamlined communication, and accelerated
In this guide, we’ll give you the information and insights necessary to evolve beyond standard NPS surveys and embrace AI-powered analytics. As a market researcher, gathering accurate, high-quality data is
Today, every organization collects feedback data — but very few act on it. Alchemer takes data out of dashboards and puts it into the hands of people who take action.
Join Alchemer Training Specialist Mike Cronley for a discussion all about what happens after you collect NPS feedback: What to do with it, how to route it to teams who
Training Specialist Mike Cronley walks through several common pitfalls when it comes to structuring an NPS survey, then shows how to solve for these same challenges. Learn how to structure
The VIP Support Manager at Product Madness used to deal with an unwieldy Net Promoter® Score (NPS®) program that made anything more than a quarterly NPS survey impossible. “With Alchemer,
Using Alchemer, Researchscape developed a successful customer relationship campaign that is still going strong today – and one that has resulted in substantial gains in Net Promoter Score (NPS) and
Just some of our customers who are transforming their businesses with Alchemer
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