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Now is the time to go beyond NPS!

Modernize your feedback strategy with 5 steps.

Gartner predicts that by 2025, 75% of organizations will drop NPS as a measure of customer service success— act now to stay ahead. Whether you’re starting a new CX program or enhancing an existing one, this guide is the perfect place to begin!

In this guide, we’ll give you the information and insights necessary to evolve beyond standard NPS surveys and embrace AI-powered analytics. What’ll you get:

  • An understanding of the challenges and limitations of a survey-centric CX strategy.
  • An introduction to open text analysis, including its capabilities, techniques, and challenges.
  • Five steps that your CX team can take today to transform and modernize your CX survey and feedback strategy today.