Resource Library

Due to the size of the InterContinental Hotel Group (9 hotel chains with 4,800 hotels across 100 countries), building a relationship with customers posed a monumental challenge. IHG needed a
Host Jeannie Zaemes welcomes AppFollow’s Head of Customer Experience, Jonny Davies, and Alchemer Mobile’s Founder and GM, Robi Ganguly, for a discussion about how mobile app reputation plays into your
Learn how the product team at JetBlue uses customer feedback to inform their product roadmap and drive revenue after they started using Alchemer Mobile (formerly Apptentive) in 2017.
International cybersecurity company, Malwarebytes, needed a robust, but stable customer feedback platform that could be used across departments, and SurveyMonkey wasn’t cutting it.
Customer experience (CX) programs offer the potential for long-term return on investment (ROI) derived from improved satisfaction, loyalty, advocacy, and retention. But sometimes executives face pressure to justify CX in
Join this 8-minute webinar to learn the latest trends when it comes to driving mobile app adoption! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks
Join this 6-minute webinar to learn the latest trends when it comes to driving mobile app retention! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and benchmarks
Join this 6-minute webinar to learn the latest trends when it comes to acquiring new mobile app users! Gleaned from the annual Benchmark Report, Alchemer Mobile presents the trends and
Building on our Panels 101 webinar, this webinar takes a deeper dive into the details around panel fulfillment. Join Alchemer panels experts Wendy Wyss and Bret Kershner to learn everything
PCMag.com Features Editor, Eric Griffith brought the iconic PCMag Reader’s Choice Awards surveys in-house with Alchemer and saved more than $30,000 the first year.
One of the larger petroleum and energy companies in the USA used Alchemer to collect feedback from systems at refineries across Louisiana and Texas and reduced their Total Recordable Incident
The Pilot Flying J product team set a goal to build more features that aligned with what was most important to their loyal customers. In order to connect with their
The VIP Support Manager at Product Madness used to deal with an unwieldy Net Promoter® Score (NPS®) program that made anything more than a quarterly NPS survey impossible. “With Alchemer,
Alchemer provided the accessibility PDRIB needed but could not find anywhere else that allows both visually impaired researchers and respondents to interact with the platform quickly and easily. Alchemer’s accessibility
Because the Institute surveys people who are visually impaired, researcher Mary Ann Mendez needed a feedback platform that could work for the researchers and the respondents who were blind. Alchemer
In 2022 Researchscape International grew by 31 percent and faced the conundrum of how to do more without hiring. “We leaned into automating more of our own processes,” explains Jeffrey
Using Alchemer, Researchscape developed a successful customer relationship campaign that is still going strong today – and one that has resulted in substantial gains in Net Promoter Score (NPS) and
RetailMeNot, one of the US’s largest coupon and savings sites, has been an Alchemer Mobile (formerly Apptentive) customer since 2015. After using the full suite of Alchemer Mobile products in
Customer-centric businesses are more profitable, but how does a business implement customer-centricity? How do you truly put the customer at the heart of every business decision? Alchemer thought leaders Jeannie
Join Robi Ganguly, Alchemer Mobile’s GM and Founder, for a LIVE webinar on 2023 mobile app trends and performance benchmarks for mobile teams.
Today, every organization collects feedback data — but very few act on it. Alchemer takes data out of dashboards and puts it into the hands of people who take action.

Just some of our customers who are transforming their businesses with Alchemer