Increase Customer Satisfaction, Loyalty, and Retention with Activated VoC
With Activated VoC, you can deliver actionable customer feedback and insight immediately so the right people can respond, react, and innovate in real-time. The result is that your customers feel heard, which is how you turn feedback into gold.
We solve business problems that are difficult to overcome because of common constraints such as resource limitations, IT backlog, or organizational priorities. With our solutions, you take control of your business problem and desired outcomes by putting workflows and processes in place that are automated, safe, and secure. Each solution delivers powerful workflows that wire into the systems and processes you use every day, bringing customers to the center of your processes while consolidating and protecting your data.
All of our pre-packaged solutions are ready to go, with pre-configured surveys, workflows, integrations, and case management to solve your challenges.
• Pre-configured Net Promoter Score survey that leverages industry-leading practices
• Tailored executive and operational level reports that automatically update your stakeholders with the latest data
• Integrations that route feedback into the systems your people use every day
• Automated respondent actions to delight customers
• Easy integrations to BI tools, CRM, Enterprise messaging, and email
• Thought-leadership guides on building VoC surveys, distributing satisfaction surveys, setting up system and process integrations, updating and distributing NPS reports, and using open-text analysis to monitor drivers of satisfaction and dissatisfaction
The Activated VoC Solution features all the tools your organization needs to integrate feedback into the systems and processes your people use every day to truly bring customers to the core of your businesses.
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.