Alchemer Resource Library

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Screenshot of a Gartner report titled “2026 Market Guide for Brand Health Tracking Providers.” The page includes an overview, key findings, and a sidebar with links to learn about AI and Gartner’s research.
  • Analyst Report

Gartner® Brand Health Tracker Report 2026

Tracking brand health to measure and communicate impact can be difficult to manage. Gartner® released...
Featured Content
A Gartner Magic Quadrant chart for Voice of the Customer Platforms displays various company logos positioned in four quadrants: Leaders, Visionaries, Niche Players, and Challengers. Background is yellow with abstract patterns.
  • Analyst Report

Gartner® Magic Quadrant 2026

Complimentary Access: 2026 Gartner® Magic Quadrant™ for Voice of the Customer Platforms Finding the right...

Featured Content
A hand with pink nail polish holds a smartphone displaying a pink feedback screen with five stars selected and a Submit button. The phone is held over a light wooden surface.
  • Case Study

The secret to a leading telecom company’s digital transformation

This leading organization puts customers at the center of everything they do, making customer-centricity the...

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A man wearing headphones and glasses smiles while using a laptop at a desk. There are books, papers, a plant, and a smartphone nearby in a bright, cozy room.
  • Blog

2026 Higher-Ed Report: How student and parent sentiment diverge

A new survey of 286 enrolled students and parents of students paints a picture most administrators would frame...

A teacher reads a book to a diverse group of young children sitting on colorful cushions in a classroom. The room is decorated with toys and educational materials. The children are attentively listening and facing the teacher.
  • Blog

K-12 parent sentiment in 2026: 7 numbers reshaping how K-12 schools build trust

K-12 schools have spent years rebuilding parent trust after pandemic-era disruption. New survey data from...

Buffalo Sabres logo centered over a blurred view of a crowded indoor hockey arena, with spectators silhouetted in the foreground and players on the ice in the background.
  • Case Study

Buffalo Sabres score big with fan feedback powered by Alchemer  

With Alchemer, the Sabres gain a clear, real-time view of what fans care about most....
  • Blog

Turn surveys into conversations with AI Smart Question

Many teams use surveys to ask some questions, collect a few answers, and then just move on.  But real conversations don’t work that way.  When someone...

Three women stand together in a modern office, discussing something on a tablet. One woman holds a document, another is using the tablet, and the third holds a coffee mug, all engaged in conversation.
  • Blog

Customer engagement 101: What it is, why it matters, and how to do it well

This blog breaks down the most common questions about customer engagement so you can build an engagement strategy with...

A group of people sit at a restaurant table, enjoying a meal together. Plates of food, glasses of wine, and desserts are spread out as they eat and talk in a lively, modern setting.
  • Blog

Listings management 101: How multi-location brands keep every listing accurate, visible, and trusted

If your brand operates across more than a handful of locations, you’ve probably felt the listings management headache: hours that don’t match...

Text saying SurveyMonkey vs. Qualtrics Expect more from feedback. On a green background
  • Blog

Qualtrics vs. SurveyMonkey: How do they compare?

If you’re shopping for survey software, Qualtrics and SurveyMonkey have probably both made your shortlist. They’re two of the biggest names...

A webinar slide titled “How to Build Local Pages That Win in AI-Powered Search” with speaker names Nick Larson and Anna Rindels. Four presenters are visible in video call windows on the right side.
  • Webinar

How To Build Local Pages That Win In AI-Powered Search

This session delivers a practical framework for strengthening your local SEO foundation so your brand...
Students studying and college campus with fall folliage
  • E-Guide, Research Report

2026 Higher Education Sentiment Report: What Institutions Need to Know

Uncover college student and parent sentiment — specifically how communication, feedback practices, and school responsiveness...

Events & Webinars

Alchemer presentation slide titled Getting Started with Alchemer Dashboard, featuring photos of Peter Zaidel, VP Product, and Kelsie Betsch, PhD, Senior Analytics Product Manager.
  • Webinar
  • On-Demand

Getting Started with Alchemer Dashboard

A presentation slide titled Listings 101: Your Google Business Profile Masterclass by Chatmeter, featuring Ali Momin and Anna Rindels with their photos and job titles: Enterprise Listings Specialist and Senior Optimization Strategist.
  • Webinar
  • On-Demand

Listings 101: Your Google Business Profile Masterclass

  • Webinar

How To Build Local Pages That Win In AI-Powered Search

A webinar slide titled “How to Build Local Pages That Win in AI-Powered Search” with speaker names Nick Larson and Anna Rindels. Four presenters are visible in video call windows on the right side.
  • Webinar

How to Maximize your Google Business Profile Traffic in the Age of AI

  • Webinar

Automate with confidence: How to use AI to respond to every review without the risk

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