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A collage featuring a hand using a tablet stylus, a calculator on documents, and two people shaking hands, all set against a dark green grid background with an orange geometric accent.
It’s no secret, the value of a great customer experience is well known and appreciated. Making customers happy is clearly good for business. This has been proven by a multitude
Two people in business attire, including a CFO, look at a tablet, while below, another person works on a laptop with charts and documents. A black Alchemer Rune logo stands out against a dark grid background between the images.
Great customer experience (CX), once seen as a nice-to-have, is now recognized as a critical differentiator and key driver of business success.
Four people smiling around a table with laptops, symbolizing collaboration and hospitality customer experience with Alchemer.
Customer feedback is everywhere. Customers share their thoughts and feelings through traditional surveys, app store reviews, and mobile apps or websites.
A person in a blue outfit holding a smartphone on a cushioned surface is shown above a grid pattern. Below, three people converse around a table with laptops and a coffee cup. The Alchemer orange Rune logo is on the right.
Organizations need to adopt new customer communication methods, such as in-app and web-based feedback collection, to stay aligned with evolving customer interaction patterns.
A man and a woman in business attire are sitting side by side, smiling and looking forward. The man is wearing glasses, and the woman has curly hair. Both appear to be in a professional setting.
Today, every organization collects feedback data — but very few act on it. Alchemer takes data out of dashboards and puts it into the hands of people who take action.
A woman in a white blazer looks at documents while seated at a table. Shes smiling and appears to be in a modern, well-lit office space. Her hair is neatly tied back, and shes focused on her work.
Close the Loop with Customers Free e-guide empowers you to respond to and resolve customer issues. Ready to take your CX and VoC Programs to the next level? Ready to

Just some of our customers who are transforming their businesses with Alchemer

CNN logo - an Alchemer Survey Software Customer
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Alaska Airlines Logo - An Alchemer Customer
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ebay logo - An Alchemer Customer
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