Resource Library

Four people gathered around a table with laptops, smiling. Two hold a smartphone and a drink. Background features a grid pattern with an A logo in the corner.
Customer feedback is everywhere. Customers share their thoughts and feelings through traditional surveys, app store reviews, and mobile apps or websites.
Webinar announcement titled A History of Survey Disasters, featuring Katie Arnesen, Alchemer Strategic Customer Success Account Manager, and Annie Clymer, Alchemer Cross Product Technical Support Specialist. Headshots of both are displayed
There are a number of ways your survey can go South. This webinar will detail WHY those survey disasters occur and HOW to avoid them in the future. Alchemer thought
A man and a woman in business attire are sitting side by side, smiling and looking forward. The man is wearing glasses, and the woman has curly hair. Both appear to be in a professional setting.
Today, every organization collects feedback data — but very few act on it. Alchemer takes data out of dashboards and puts it into the hands of people who take action.
A video player screenshot shows a presentation titled Improve Brand Reputation by Closing the Feedback Loop in Mobile by Alchemer and AppFollow. Photos of Robi Ganguly and Jonny Davies are included.
Host PR Manager welcomes AppFollow’s Head of Customer Experience, Jonny Davies, and Alchemer Mobile’s Founder and GM, Robi Ganguly, for a discussion about how mobile app reputation plays into your
A group of people, including two adults and two children, walk together in a park. They are smiling on a sunny day. The logo of the Salem Neighborhood Associations is on a laptop screen with the text: Your voice. Your neighborhood. Your community.
The growing city of Salem provides services to over 179,000 residents. As the community expands, there is higher demand for efficient, cost-effective municipal operations and public engagement. Learn more about
A group of people paddling colorful kayaks on a calm sea near rocky cliffs, viewed on a laptop screen. The kayakers are wearing life vests and enjoying a sunny day on the water.
Founded in 1978, Guided Discoveries is a nonprofit in Southern California that has used Alchemer since 2011. The organization uses Alchemer to collect feedback from staff, chaperones, and students, and
A teacher helps three students with their studies at a library table. The scene is displayed on a laptop screen, featuring the group focused on a book and notebook on the table. Shelves filled with books are visible in the background.
Renew Partnerships chose Alchemer to help run their organization, provide the insights to drive change, and power the surveys that power their work.
Three people focused on computer screens in a classroom setting. Two individuals are seated, one standing, with brick walls and educational posters in the background.
TechSoup uses Alchemer to send eligibility surveys to up to 1,000,000 (one million) U.S. and international non-profit organizations in order to better understand their capabilities, needs and challenges.
A laptop screen displays an image of a persons hand feeling Braille text on a surface. The background shows a digital overlay of geometric shapes and circuit-like lines.
Because the Institute surveys people who are visually impaired, researcher Mary Ann Mendez needed a feedback platform that could work for the researchers and the respondents who were blind. Alchemer
A person painting shades of blue on paper with a brush, displayed on a laptop screen.
AICAD uses Alchemer Survey to collect a range of information from its member colleges, including institutional data as well as feedback about initiatives and events.
Two people stand in front of colorful paintings on a wall, one pointing at a piece. They are wearing casual clothes, and there are plants in the foreground. The scene is displayed on a laptop screen.
Like many educational organizations, Educational Service District (ESD) 113 thrives on feedback. The ESD collects feedback from various stakeholders like parents, students, and their own staff in each district from
A webinar slide titled How CX is Leveraging AI for Customer Benefit by Brandi Vandegriff and Ryan Tamminga from Alchemer. The slide includes their photos and features an orange design representing the Alchemer Rune logo.
AI is everywhere. And CX is no different. But how do CX professionals leverage AI to become more efficient and complete tasks in less time? Host PR Manager joins our
A webinar slide titled 3 Ways to Make Market Research More Agile and Bring More Immediate Value to the Business by Ryan Tamminga and Jeannie Zaemes from Alchemer. The slide includes their photos and features an orange design element representing the Alchemer Rune logo.
Join host PR Manager, Senior Director of Growth Marketing at Alchemer, when she welcomes Ryan Tamminga, SVP of Product and Services at Alchemer, to discuss ways in which market researchers
Cover of the 2022 Mobile Customer Engagement Benchmark Report by Apptentive (Now Alchemer), featuring a dark blue background with flowing purple and blue wave patterns.
Customers interacting with mobile channels respond more, churn less, and provide valuable leading indicators of shifting sentiment. But our analysis isn't limited to defining the current state of mobile engagement.
A laptop screen displays two adjacent images from video games with heat maps overlayed. The left image shows a person with a silhouette and vibrant red heat spots. The right image depicts a shadowy figure with similar heat spots, indicating areas of focus.
Gaming companies around the globe use Alchemer for everything from market research to product development to customer satisfaction. One major gaming company used Alchemer to gather feedback on images for
A video call interface with four participants visible in separate grid sections. The top left window shows a man with a blurred background, the top right a woman with a plant behind her, the bottom left a woman with glasses, and the bottom right a man in plaid.
Learn how international cybersecurity company Malwarebytes selected a CX platform and delivered the ROI they needed in this short webinar. Malwarebytes needed an enterprise feedback platform that was fast, flexible,
A video thumbnail with Images of Kira Pachan - senior customer success manager for strategic accounts and Jeannie Zaemes - Alchemer Director of Growth Marketing. The Alchemer logo is in the upper left hand logo and the Alchemer Rune logo is in the lower left corner with a gold splash going through the center.
Need to acquire new app downloads? Or do you need those app customers to use the app more? This short webinar shares tips for acquiring, engaging, and retaining mobile app
A brochure for Alchemer Mobile, a platform for mobile in-app feedback. It discusses features like UX research, data collection, and churn reduction. Includes logos of companies like JetBlue, CNN, and eBay. A man and woman work on computers in the background.
Alchemer Mobile puts product managers, marketing, UX researchers, and customer experience professionals in control of when and how they gather actionable feedback to improve customer acquisition, adoption, and retention.
Promotional flyer for Alchemer Survey platform, highlighting its flexibility, ease of use, and capabilities. Includes logos of companies like JetBlue and CNN, with details on survey features and benefits for organizations.
Whether you need surveys for customer experience, marketing, market research, product management, employee experience, or operations you’ll find the features you need in Alchemer Survey.
A person in a checkered shirt is typing on a laptop displaying charts and graphs. The laptop is on a wooden desk with books and office supplies nearby.
RetailMeNot, one of the US’s largest coupon and savings sites, has been an Alchemer Mobile (formerly Apptentive) customer since 2015. After using the full suite of Alchemer Mobile products in
A video thumbnail showing three people gathered around a table in a modern office. The title reads, Panels 201: Respondents, Roles, and Costs. On the right, there are photos and names of three speakers.
Building on our Panels 101 webinar, this webinar takes a deeper dive into the details around panel fulfillment. Join Alchemer panels experts Wendy Wyss and Bret Kershner to learn everything

Just some of our customers who are transforming their businesses with Alchemer

CNN logo - an Alchemer Survey Software Customer
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Alaska Airlines Logo - An Alchemer Customer
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ebay logo - An Alchemer Customer
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