When analyzing your consumer survey data, are you seeing the whole picture? Or are you stuck trying to connect the dots?
If your data looks more like a pointillistic painting rather than a real live photograph than you’re not collecting enough of the right data.
Pointillism is a painting style that uses dots or points to sketch in shapes and give the viewer an artistic outline of what the artist is painting. While pointillism may create artful and artistic images, it is not a technique you want to use in your survey!
Your data points should paint a realisitic picture; not an artistic interpretation. Otherwise, your results could be skewed or misinterpreted. You need real details so you can make the right decisions.
The Difference Between Qualitative & Quantitative Market Research
If you didn’t get the data you needed in your last consumer survey, it is likely that you didn’t ask the right questions or use the right question type.
At Alchemer, our customers frequently ask us which question type they should use. The answer, of course, depends on whether they are looking for qualitative or quantitate data.
If you’re not sure what the difference is, here is the short, simple answer:
- Qualitative questions will tell you Why
- Quantitative questions will tell you Who and What
Think of it this way:
- Qualitative research is subjective (as in beauty is in the eye of the beholder);
- Quantitative research is objective (as in 5 out of 10 people answered yes).
5 Crucial Survey Design Steps
To get the full picture, you will need to clearly define your objectives, consider the variables, and target groups so you know the best format to use when phrasing your questions.
In order to get the data you need, consider these 5 steps:
Define A Survey Goal
The first step to painting a full picture is to have a set of clear objectives that will help you meet your goal. Are you wondering Who, What, or Why?
This will determine whether you should launch a qualitative or quantitative survey.
Define your goal before starting to design your survey. Be short and concise. Break down the goal into smaller objectives so you know where action is needed.
For instance, if your business offers a product and service, be sure to distinguish between the two when phrasing your questions. Your customers may love your product but hate your delivery or support service.
Your goal might be:
Can we increase our painting revenue by:
- increasing painting supplies?
- adding new painting classes?
- offering private tutorials?
- promoting custom portraits?
Understand the Variables
To get an accurate picture, make sure you understand all the factors that affect the outcome.
In our painting example, variables might include the different types painting classes such as oil paintings, pointillism and watercolor. Customer experience would be another variable to consider if I am offering novice and advanced classes.
Know Your Target Groups
Using our example above, think about your painting audience. Are novice or experienced painters more likely to signup up for the painting class? Asking some demographic questions will help you determine who your target audience is.
Collect Quantifiable Data
When measuring attitudes, a simple yes/no answer option will not suffice. Rating scales are great for measuring how strongly one feels so that you can prioritize which issue to focus on first.
For instance, do your customers absolutely love your product (your custom portraits, etc.) or do they think it’s good, but not worth the amount of money you’re charging? Do they love your service (your painting class) or do they think it is just “Ok”? Perhaps it really stinks and you need to make a drastic change quickly! Quantifiable data will allow you to act accordingly.
Follow-up with Qualitative Questions
Get the whole picture. Not only do you need to gauge your customer’s response so you know how to act, but you need to get the details. Ask WHY they answered the way they did. This is where qualitative questions come into play.
Expanding upon our painting example above, you could use a quantitative question rating the portrait artist on a scale of 1-10 for the custom portrait. You could follow it up with an open-ended qualitative textbox question asking why the customer rated the portrait artist the way they did. You might discover that your master painter is talented but an egotistical maniac who does not appreciate budding artists.
If you only ask quantitative questions, you might miss a data point that touched on a separate issue. Maybe your customers want a different painting class than pointillism or oil painting. Perhaps they are looking for classes on charcoal sketches and watercolors.
Qualitative or Quantitative Questions
Qualitative questions are great for the discovery phase of your research project. If you are attempting to identify an issue, qualitative questions will tell you WHY. If you need to delve deeper into an issue, a qualitative question is the way to go.
For instance, let’s say you have a consumer survey where you ask respondents how well the product met their needs. If the respondent indicates not at all, you will likely want to know WHY. Follow-up with a qualitative question in the form of a comment box that allows them to specify why they answered the way they did.
Because qualitative questions types are collected in an open text format, it is harder to measure the results. For this reason, you want to use them sparingly. They can also create survey fatigue.
Quantitative questions allow you to measure opinions, attitudes, and behaviors. Quantitative data helps explain something rather than describe it.
Use quantitative questions to:
- Uncover facts about your customers
- Discover the extent of consumer attitude
- Measure frequency of actions and trends
- Collect facts that support or disprove your hypotheses
- Measure consumer satisfaction of a product or service
- Identify different market segments
- Test a persuasive advertising message
- Determine how many people like an idea
Quantitative research assumes you know what you are looking for. If you are still in the discovery phase, than a qualitative study will uncover areas to formulate a hypothesis.
If however, you have hypothesis and want to test it (like offering new painting classes at different price points), than a quantitative survey is the way to go. Of course, you can use a combination by following quantitative questions up with a qualitative question to get more details.
Consumer Survey Data That Paints a Clear Picture
With your canvas and paintbrush in-hand, you now have the color palette you need to paint the whole picture.
Remember these 5 steps paint a clearer picture with your survey data:
- Step 1: Start with a clear, concise survey objective – recognize whether you are in the discovery phase of your research project or whether you are ready to test hypotheses.
- Step2: Identify variables – Your picture will not be complete if you neglect to define the variables.
- Step 3: Know your target audience and understand groupings.
- Step 4: Use quantitative questions to tell you How and to What extent consumers behave the way they do.
- Step 5: Use qualitative questions to tell you WHY consumers behave the way they do.
Using a hybrid of quantitative and qualitative questions gives you the data you need so you can see the whole picture!